Quote:
Originally Posted by Endofdayz Hi All,
I'm Here with the update on my bike.
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Cheers. Happy n safe riding.
Cheers |
Hi Endofdayz,
could you share me the contact details of the Mr ilango, since i too faced a very harrowing situation with trident motors at domlur last week. I had taken the bike for general service and front fork oil seal change along with a complaint on rear shocks being too hard. What followed was an ordeal .
Took the bike to the showroom on a saturday couple of weeks back and the guys mentioned that the clutch plate needs to be replaced, followed by front tire change and battery change with general service. They asked me to come the following day to pick the bike up. The next day i get a call that I have an outstanding of 2K to be paid from my previous service in 2008 stating that the computer had no records of my payment and asked me to produce the bill for that period. At this point i was furious since I had paid the bill and at that time they were having some issues for which they were not able to operate the computer. Following that i am not sure if the lady at disk gave me a manual bill since it has been a long long time, but what surprises me is that how can they make such a claim since they will give the bike back to the customer only after the bill is totally paid, only then is the gatepass given. i then spoke to one mr. murthy there who understood my situation and said he will look into the matter and that probably the front office assistants goofed up somewhere and they had no means of verifying since the previous assistants had left the service company. But he too agreed that the bike would have been released only after full payment.
Now i go there the next day to collect my bike and sort out this confusion and time and again some 5-6 executive ask me the same question and i had to explain to them the whole thing again and again. That aside, when i asked if the bike was ready then they told me that they were not yet done since there was a lot of work involved and asked me to come on monday morning 11 am. I go there at 11 am the next day and they ask me to come at 4 pm in the evening to collect the bike. Now i had to apply for a leave from my office since i couldnt just make it to my office without the bike. At this point of time, Mr.Murthy was kind enough to get someone to drop me at my residence which was close by. Then evening again i reached prompty at the service station after checking with the person concerned and when i reach there, i am made to wait for another 3-4 hours and again when the billing time came again the same issue with the previous unpaid bill. With one more round of explanation, they tell me that the computer will not take entries for this particular service since there was some outstanding, as a result they said they will cross check their previous years manual entries and then send across the bill next day, which i havent recieved till date. In return i just get a written note stating that I have paid for my service with their showroom seal and Mr.Murthy's signature. At this point of time i am really frustrated and just wanted to get back home with the bike, since 3 days without bike was really tuff and added to this multiple visits to the service center and having to keep explaining to every tom dick and harry about the outstanding bill, which was a result of their sloppiness. Anyways, I got a fat bill of 4500 Rs which was pretty acceptable considering the fact that they had changed the clutch plate, new battery, new front tires (which they said could be the issue with exessive vibrations), new break shoes , general service etc et.
But after i recieved the bike, i took a very short drive and i was impressed with it, but on the way back home, i started noticing that the bike was fish tailing and pulling towards one side, and i thought this was because of the new tires that i had put in front and probably the tires upon running for sometime will smoothen out. But the issue persisted and was becoming very dangerous to drive. Since i didnt want to go to these guys again considering my previous experience, i took it to the local workshops and each one had a different theory, one told me that the front fork seems to be slightly bent along with wheel rim bend, other tells me that the swing arm bush is gone, and another one points says that the shocks could be the issue. Also the engine has also started sputtering as if it was running out of fuel, but there is plent of fuel in the tank. Along with this , the accelarator raises automatically when i turn the handle bar to the right side, which i think could be a minor issue because of the accelrator cable and can be rectified quickly. But my main concern is the fishtailing of the bike since it is becoming really dangerous, and now i am not sure i want to take my bike to same guys given their crappy service and attitude. I dont want to take my bike to any other local guy because they are equally crappy. Every local guy seem to give me a different theory altogether.
One more suprising thing that my local mechanic pointed out that my shock absorbers seemed to have 2004 make when the same trident guys were supposed to have replaced my old shocks with brand new ones during my last year service. I didnt notice it thus so far, so i am not sure if these guys changed this in the recent service or it was done in the previous service, but I have a serious doubt that I have been handed an unfair deal. Even now the rear shock absorbers are very hard, eventhough i went for a replacement last year and this year i had specifically asked to look into this issue since it was giving me severe back pain, but still the problem exists and i am suffering greatly because of the same. The local guys expect me to change the shock absorbers , handle bar, and seats, which i have tried in the past but with no effect at all.
so please suggest how to take this forward. I am willing to forget the entire ordeal with the trident guys but I really need to get my bike fixed by someone who is good at it. On the otherhand i have spent quite a bit on my bike in the last 1 year, but again i dont want to go to some service center with such sloppy workmanship and attitude towards the customer. I have been really struggling since last year to get my bike fixed for good but now i have one or the issue cropping up. The current issue of bike fishtailing and the shocks issue is really making me thinking of selling off my beloved bike, which i hold very close to my heart and am not willing to. Please suggest