Team-BHP - CARNATION Multibrand Car Service

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Originally Posted by vid6639 (Post 1650767)

Where exactly is this place Benny?

If you're coming from Marathalli, this place is just about 2 kms from Innovative Multiplex, to your left. Should be easy to spot.

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Originally Posted by greenhorn (Post 1650793)

Hasn't anyone gone to them with any issues? ( starting trouble/underbody noises/dicey electricals etc?) Anybody can wash a working car and certify that it has passed a 101 point checklist, but can they troubleshoot and fix real problems ?

msharma_79, a member has mentioned about his experiences with servicing at Carnation on this thread.

Since the place is not yet totally up and running (in Bangalore), its too early to comment as of now about their trouble shooting skills.

One more thing which i forgot to mention which benbs has said that they have a one supervisor who is practically a Enquiry office, all the Service guys approach him for different cars, for me that is scary because he fumbled twice while I was there and corrected himself.

Makes you bit uncomfortable, but I hope they turned out to better at the services than the other individual owned service centres.

Jaggu and myself went and checked out the place over the weekend.

Right now they have no facilities open apart from the 25 point promotional check. That is a very basic 10minute check after which they do a full body wash and interior vacuum.

The wash was decent since it was a pressure wash. Not that great but average wash job done.

The main hurdle as Benny also mentioned is the wash. It took ages to get done.

They have a huge facility with 36 bays and 18-20 2 post hoists. The service advisors are polite but I'm not sure how familiar they are with the cars.

My Lancer is completely debadged with no mitsubishi or lancer badges in the rear. The service advisor had no clue what car it was. I was watching the fun as he spoke to another guy then came and asked me which car it was.

The parts are got directly from OE vendors and not through the manufacturer so the costs will lesser than OE. For general service and oil changes (like getting our own oil and changing in front of us) carnation is a good alternative as A.S.S don't allow you to get your own oil from outside.

Let's see how it goes.

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Originally Posted by vid6639 (Post 1653688)

For general service and oil changes (like getting our own oil and changing in front of us) carnation is a good alternative as A.S.S don't allow you to get your own oil from outside

I'm not sure whether they'd allow oil/lubricants from outside. Carnation website says that it is not allowed.

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• What engine oil do you use?
We use Castrol GTX, but on demand of customer, we can use other grades of Oil from Castrol.

• Can I use my own lubes for my Vehicle?
No, the lubes and parts from outside cannot be accepted.

Quote:

Originally Posted by vid6639 (Post 1653688)

The parts are got directly from OE vendors and not through the manufacturer so the costs will lesser than OE. For general service and oil changes (like getting our own oil and changing in front of us) carnation is a good alternative as A.S.S don't allow you to get your own oil from outside.

Let's see how it goes.

Thanks for the review Vidyut ! Am planning to check the place out this weekend !

Im not sure how they have managed to get the parts directly from the OE vendors, there are generally agreements signed between OEM's and the vendors that parts cannot be supplied to the open market. (Toyota & Honda are particularly strict in this aspect)

Btw, For my Swift & City i dont face any issues with Pratham Motors or Whitefield Honda who allow me to bring in my own brand of E/G oil (i prefer Shell Helix) They just charge me for the labour and the Oil filter, washers, etc.!

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Originally Posted by Jaggu (Post 1653719)

I would wait for them to setup properly, get their inventory right etc before i venture in. They will have a full fledged accident repair facility with paint booth facility also. Have tied up with all insurance except National Insurance, is what our lady guide informed us.

Am looking forward to the paint booth :), Especially considering the exorbitant quotes ive seen from A.S.S for tinkering/repainting a bumper or doors.

Got my car serviced by carnation WOW, The service advisor was patient enough to explain the procedure and other details about the problems and other technical stuff when i asked him. Service was quick compared to M.A.S.S. Due to some other reasons my body polish couldn't happen so the advisor promised that he would get back in a day or 2 and polish my car but he dint.

The very next day i got a call from carnation about the car's condition and service details. I said im not satisfied as my polish is still due and few problems like sounds from doors, Loose rear bumper, etc ect were not rectified. She booked an appointment for today and asked me to come down if possible and i said ok. But can't go out today as there is this stupid bund going on for a stupid reason.:Frustrati

Over all the service was good and comfortable. The service advisors should be trained more.

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Originally Posted by Jaggu (Post 1653719)

Vidyut the guy who was confused was the wash supervisor and not SA :)

Yeah the wash supervisor was confused as well. Actually the guy who prepared the job card also had no clue about my car. He called another chap and asked him about the car. I overheard the conversation and told him that it was a Lancer and he was surprised and asked me why no badges. Later on he wrote on I saw my job card and it read Lansen car.

It would have been good if the ex-Lathangi mitsubishi and Ford guy was there on that day. He was on leave on that day as Benny mentioned.

Car: New Honda City Exi (idsi) [2004]
KM: 63,750
Problem: - lot of clunky metal noises from the front (self assesment - axle problem)

Diagnosed at Apex Honda for both rear wheel bearings, faulty front lower arm right, steering mount bushing missing.

Being not to happy with apex honda service i took the car to Arya honda (sewri) and hear a different story, they say that the steering rake assembly has a problem and will need to be replaced, the rear wheel bearings remain the same, and they also say that the knocking sounds that i can hear from the car might not completely dissapear. I ran away !!

Decided to get a third opinion from carnation.

Location: Carnation (chembur) - formerly ichiban honda

Service was prompt, service advisor friendly, car was taken to the bay and lifted, and he promptly showed the problem areas.

The engine mount along with the lower arms were gone, also the bearings for the rear wheels.

happy with the way they dealt left the car there, they gave an estimate of all the work and labour involved.

Final bill, was 33K for the whole job.

Car cleaning was fantastic and the noises gone, the drive quality is improved and the car feels as good as new.

Got a call for feedback the next day, just wanted to get a small thing checked again, and they said I could bring in the car anytime and get it done and even appointed a service advisor on the phone that i could meet as the guy who dealt with me on the car was on leave.

Overall, I am very happy with the service provided and the job done. they even returned the broken spares, the car got all the attention as mine was the only car in that day. :) I am so happy that i am going to take my swift to them this saturday as i am tired of M.A.S.S. and the service at Ratan motors aint that great.

Thought i would share this little review !!!