[Rohit_Quad]

Originally Posted by Agarwaka

Revisiting this thread to describe my recent experience at Mody Ford's LB Nagar service station. I had sent my Ecosport for its 10,000 Km service and had mentioned that the handsfree control on the steering wheel worked erratically, asking them to check the connections / replace the switch if required. The advisor (Mohan) said it's working fine with them but they'll change it if the problem crops up again.

It's been a week since I got the car back and the erratic nature of the controls persists. I have been following up with him to get it changed but he says if it doesn't fail in front of him / service staff, he won't change it. I have tried making him understand that this is not a 10,000 km old tire, which if replaced with a new one, will give me additional benefit, but he's just unwilling to listen.

I escalated this issue to the service manager who asked me to leave the car with them for 3 days to observe this issue. Clearly not an option given that I travel >100 km / day. Waiting to hear back from him with a solution.

Very disappointed that I have to follow up so much for such a small issue. I am a Ford loyalist, this being my 3rd Ford car (after Ikon 1.6 & Fusion) but if this kind of 'service' persists, this will surely be my last ownership of the Blue Oval.

Why don't you try another service center? Abits or Secunderabad?

[Agarwaka]

@Rohit_Quad Considering for next service. Given this is such a small issue, would prefer getting it sorted out here rather than re-investing time and effort at another service station.