Re: How to get claims process moving faster with Reliance while living abroad Quote:
Originally Posted by rajarshc I have been trying to process the claim with Reliance and they have been harassing me and delaying the process for over 1.5 months and they haven't given the workshop the work order to even get the repairs started. |
This is ridiculous amount of stalling at their end. While you continue the necessary steps in getting the insurance claim process done as per the book, I'd suggest also trying an alternate means.
1. Identify the email format for Reliance General Insurance. Should be an easy means to go about it - either you are already looped in conversations with someone from the org or a bit of searching will help you get it.
2. Find out the top CXO level names of the firm - CEO, COO, Chief/Head of Customer Support/Servicing and sorts. You now can figure out their email ids. Some names might require a few additional combinations so might have to consider them too; one of them will be correct.
3. Drop a detailed email to each of them individually detailing the full experience so far. Be concise. Be polite. Provide as much proof (email/phone conversations, attachments, etc.) as you can. Loop the local representative (of the insurance firm, not the dealer) if you have the ids. Link references to threads like these and any social media complaints if you have made any. Give your contact details and be open for immediate connect at any time.
4. Wait for the reaction/response. Chances are someone from the CEO's office or one of the CXO's executive assistant will pick this up and escalate this asap.
5. Send polite reminders every day if you don't get a response on the same email IDs. Do not be rude. Note: We have used this approach twice till date. Once with Reliance (ADAG RCOM) Internet and recently with TATA AIG. Both cases were for un-necessary long hold-ups for something very basic service. Both cases my email was picked up and I got a call from higher-ups within a day or two. Both cases the issue was resolved within 3-4 days with additional follow-ups/checks from their side checking if the resolution was to my acceptance. Quote:
2. I have opened a service request number and a claim for over 1.5 months. Is this the right timing to finally escalate to Ombudsman or should we wait further? Want to get an idea of how long does approval typically take
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Short answer yes, but I'll let other more informed members revert to this and your other queries.
Edit: Both scenarios in my case, I was in the clear and no conflict that required discussion from both sides, and hence the speedy resolution. So expect timelines in accordance with your problem statement.
Last edited by ninjatalli : 22nd March 2022 at 14:05.
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