Re: Damage caused to your car during service/ repair at a workshop Some of my own experiences:
1. Big dent of about 6 inches radius of the front left door during the 10k kms service at a Mahindra Service station in Okhla Ind. Area, Delhi. - They tried to park the car next to wall while delivering so I wouldn't notice.Anyway it was noticed and they repaired, repainted half the door (just below that rubber strip on the door).
2. Maruti service station flushes out coolant, charges me for new coolant and forgets to fill in new coolant in my Dzire diesel. The engine heated up (not to the point of seizure), went back to them, they put in coolant but oil got mixed with coolant immediately.
Result (first): Head gasket replacement - Didnt fix the problem.
Second: Pistons, cylinders, crank everything replaced - Didn't fix the problem.
Third: Head change, valves etc - everything - Lets see if that fixes the problem (receiving the car back today).
3. Years ago Bajaj forgot to fill in engine oil after the very first servicing of my Kawasaki motorcycle. result - new clutch plates.
4. I am sure many of the forum members know about this one: Workshop staff managed to accidentally drop my (previous) Dzire down from the second or third floor of the workshop. After 4 months of arguments, Maruti was involved and they finally replaced it with a new car. (The one which is now being repaired in point 2 above).
5. Mahindra charges for new accelerator cable and the car still has an old accelerator cable with a faded old tag on it which shows it was made 3 years ago when the car was made. - Happened twice during servicing.
6. Workshop mechanic manages to hit the Dzire's front bumper and it splits into two right in the middle.
7. I have a chronic issue with the driver side Power window, every time Mahindra guys open the door to fix it, the car is returned with no-sound from the speaker in that door (4 times so far - different workshops).
8. My colleague in Bangalore drops his Ritz at an A.S.S for first service 1000km and the workshop offers to drop him back home. The guy agrees, a mechanic drops him home in his car, on the way back the mechanic manages to crash. Result: Broken bumper, headlight and dents on fender, bonnet. The owner claimed his own insurance to have it all fixed.
9. Anywhere from Rs. 300-700 for brake cleaning of small - mid size cars. All they do is pressure wash the discs and pads while they are supposed to remove each tyre and clean.
10. Mahindra workshops in Noida/ Delhi want Rs. 400 extra on top of servicing charges just to lubricate the hinges and seat rails. Isn't it part of servicing anyway.
11. Sireesh Mahindra in Bangalore, charges an extra Rs. 300 for consumables on top of servicing(no one could explain which consumables because even small items like emery paper and rust removal spray were charged separately). Separate charges for brake cleaning, separate charges for lubricating the doors. So the 1200-1500 Rs they charge for service is just for washing your car and the labour for changing engine oil only.
12. Mahindra (4 workshops so far in Delhi, Noida, Bangalore): Charges for wheel alignment, never does it. A 2-300 rupee alignment job at a small workshop fixes alignment but Mahindra - never does it!
13. Some common ones are charging excess labour - more than what is displayed in the labour rates chart for that vehicle. Charges for bulbs, nuts and bolts which were not required anyway. Adding additives to engine oil, coolant etc, they even lie to first time buyers and insist that it is part of company specified maintenance. I don't think they add anything at all, even if they do they are very high margin additives, not really known to cause any benefits.
Regardless of where you get your car serviced or which car it is, service advisers always try and fool owners who are in love with their cars and wouldn't question a thing.
Last edited by ff1609 : 5th June 2012 at 08:42.
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