[pannags]

Vadodara has been has been reeling under flash floods due to torrential rains of record proportions. Cars floating or submerged in the flooded streets was a common sight in most parts of the city.

Volkswagen announced earlier today that they will offer free road-side assistance and discounts on repairs to affected customer vehicles.

Volkswagen will offer free road-side assistance and discounts on repairs to affected customer vehicles

Mumbai/Ahmedabad: Volkswagen, Europe’s leading car manufacturer has announced comprehensive support services for flood affected vehicles in Vadodara. Owing to the widespread destruction caused by the tropical storm, Volkswagen India has announced free roadside assistance and special initiatives in support of affected customers in the region.

Customers in Vadodara can avail the free roadside assistance by dialing 1800 102 1155 or 1800 419 1155 respectively. Under roadside assist, affected cars would be transported free of cost to the nearest Volkswagen dealer. To ensure customer support at this crucial time, Volkswagen has issued necessary repair guidelines across dealerships for a standardized repair approach and has geared-up technical support staff and parts supply chain in the region. All affected customer vehicles will also be supported with benefits on the service repair invoice by Volkswagen dealer partners in the respective cities.

Speaking on this initiative, Mr. Steffen Knapp, Director, Volkswagen Passenger Cars said, “Owing to severe floods in Vadodara, we, at Volkswagen are taking special measures to address the ongoing inconvenience faced by our esteemed customers. Our team of highly experienced service technicians present across Gujarat, are working dedicatedly towards providing timely and seamless services to our customers in order to bring the situation back to normal.”

The Volkswagen team is closely monitoring the status of all vehicles under repair to ensure quality repair and necessary actions.

Source: Volkswagen India

[vishy76]

Explains why my dad recieved a call day before yesterday from the service centre.

My car isn't badly affected by the rains but wading through water which was a lot more than knee deep has lead to water accumulation inside the fog lamps and the horn surely seems to have lost the sharpness it had before.

Will surely be getting both issues addressed and just hope they replace the horn completely. The fog lamps will be fine after removing the bulbs and drying them out. The clutch of my car also made a thump sound the morning after I waded through water. Seems that the clutch plate was stuck to the flywheel. Fortunately, one push of the pedal while cranking the car got it freed otherwise god knows what could have happened.

[pannags]

Volkswagen extends flood relief services to Karnataka, Kerala and Maharashtra

Date: 12th August 2019

• Volkswagen will offer specialized benefits and free roadside assistance to affected customers across the three states
• Flood affected customers in Kerala, Karnataka and Maharashtra can avail roadside assistance by dialing 1800 102 1155 or 1800 419 1155

Mumbai: Volkswagen, Europe’s leading car manufacturer, has announced comprehensive service support for flood affected vehicles in parts of Kerala, Karnataka and the Kolhapur & Sangli districts of Maharashtra. Owing to the widespread destruction caused by torrential rainfall leading to excessive flooding, Volkswagen India has announced special initiatives and free roadside assistance to customers affected in these regions.

Customers in both the states can avail the free roadside assistance by dialing 1800 102 1155 or 1800 419 1155 respectively. Under roadside assist, affected cars would be transported free of cost to the nearest Volkswagen dealer. To ensure customer support at this crucial time, Volkswagen has issued necessary repair guidelines across dealerships for a standardized repair approach and has geared up technical support staff and parts supply chain in the region. All affected customer vehicles will also be supported with benefits on the service repair invoice by Volkswagen dealer partners in the respective locations.

Speaking on this customer support initiative, Mr. Steffen Knapp, Director, Volkswagen Passenger Cars said, “At Volkswagen, customers are at the centre of our operations. Due to torrential rains and subsequent floods in certain parts of the country, we at Volkswagen are taking special measures to support customers residing in the flood affected regions. Our team of exceptionally qualified technicians present across the three states are taking extensive initiatives towards providing timely and seamless services to our customers. We hope, through this collaborative initiative, we’re able to minimize the distress caused to our customers in this situation.”

The Volkswagen team is closely monitoring the status of all vehicles under repair to ensure quality repair and necessary actions.

Source: Volkswagen India