Why BMW Joyfest is a game changer When buying a G05 BMW X5 in 2020, we were excited and got the car without much hassle, but also without much fanfare. It might be the dealership but barely any gifts were give, not even a garland around the front of the car. The experience seemed lacklustre, especially for what a car like that is slated to be. This wasn't a dampener, since we all fell in love with the car, in every conceivable way.
When BMW India started posting Instagram posts about Joyfest, I made sure to call the Excellence Club, the BMW concierge, and ensure that whenever it was held in Mumbai, we would get an invite. And when the invite came, I was excited but with hesitation, expecting it to just be one lap around some cones in an X1. Oh boy was I wrong.
Joyfest Mumbai was held at the old Raymond Mills in Thane, on the outskirts of the city. With shielded expectations, when we reached, we were extremely surprised. The experience centre was exactly the kind of experience people fantasise when shopping for a luxury car. Courteous staff, great food and a very smooth process made the day. But the highlight of Joyfest was what BMW stood for previously, sheer driving pleasure. We got to drive the BMW X5 around a gymkhana circuit on a field, with the instructors encouraging us to feel the brakes and power. And wow, we fell in love with the car once again. Preceding which we drove a 3 Series around another course, but this time on tarmac, an incredible feeling of grip, which we don't experience during normal driving.
Joyfest is much more than a well organised and fun event. While talking to people at the event, not many were looking to buy another BMW, but all fell in love with the brand. When brands give their customers experiences like this, it adds another dimension that doesn't really exist within luxury car buyers. To be honest, most Audis, Mercedes and BMWs are chauffeur driven, barely ever resonating with their buyers. Mere status symbols that don't inspire love for the car and the brand. Events like Joyfest change that, bringing together people who feel similarly, and connecting with the brand. The more that brands interact with customers like this, it elevates the experience. Spending this much money on a car shouldn't be a transaction, it should be a connection, and BMW India made me connected to the brand in a more holistic way than I'll ever experience through YouTube videos or Sales Executives. |