[Karan_n8]

Buddy, enjoy that beautiful car you just got. It's a feature which would not have affected your buying decision in the remotest of ways. It doesn't even come into play unless you're very frequently on the hills, my X3 has it and only while driving it on the hills at night did I notice it. Please don't overthink and let it ruin your experience. Bring it to their attention, get something like a couple of free services in return and be done with it. Surely more pressing causes where you can devote your time and money

Regards
Prospective 220i buyer

[Durango Dude]

Congrats on the new BMW 220i and fulfilling your dream of getting a true luxury car. I suggest you enjoy the feeling of owning one instead of a single missing feature and don't burn your bridges at inception with the dealership and company over this. As ownership experience is of utmost importance, in owning a luxury car. Get the all necessary maintenance & warranty packages and plan in the long term of owning a BMW.

[nileshbhatiaa]

Originally Posted by Karan_n8

Buddy, enjoy that beautiful car you just got. It's a feature which would not have affected your buying decision in the remotest of ways. It doesn't even come into play unless you're very frequently on the hills, my X3 has it and only while driving it on the hills at night did I notice it. Please don't overthink and let it ruin your experience. Bring it to their attention, get something like a couple of free services in return and be done with it. Surely more pressing causes where you can devote your time and money

Regards
Prospective 220i buyer

Thanks Karan. Just for clarity, like i mentioned in my very first post, missing out on a feature is no big deal, every car has it's positive and negatives. Also, i am in no way trying to get anything monetary out of the Company not even free wash leave alone free services. I have spent over 50 lacs to own this badge and I would not stoop down to levels of asking freebies by blackmailing nor would I use this forum for such tactics. My apologies if it came across that way.

As mentioned earlier, i want to take this up on ground of principles. Companies selling cars in luxury segment must be at the top of their game. Customers buying these cars should be able to blind fold their eyes and believe the documents presented.

Point is not whether it affected my buying decision or not, to the contrary, the point is why should company advertise something present when it is not. If i keep quiet today despite knowing a feature being presented in brocher that is not available in the product, will it not be unjust on my part? I am not saying i have been taken for a ride, but i am definitely saying that there is lack of transparency here or at least some mismanagement which must be corrected.

The larger question is, after i pointed out the missing feature, company was quick to revise the brocher to remove adaptive lights but they have retained cornering lights and hence company believes the feature is present. If the feature is present, why should I not ask for it and settle with what i have been given? Is it the 'chalta hai' attitude that we Indians have to put up with everytime despite paying for global products through our nose? Sorry, but to all those suggesting it is okay; i am not okay being okay.

Having said that, i love the car, it is a sheer driving pleasure and despite being a front wheel drive i love the power and thrill it generates. I do look forward to post a detailed review once i cover decent number of miles.

[Karan_n8]

I don't see anything other than a sincere apology coming your way from them. That they should and not just to you, to all 220i owners who might have been a victim of this over sight.

[Spinnerr]

GMC ads on Insta have a disclaimer on the line of "Due to global chip shortage, all the features shown in the ad might not be available in the actual vehicle....".

Let me try and get a screenshot next time.

May be BMW too has a similar line buried deep in the terms & conditions text. Everyone these days like to use chip shortage as a cover, I wouldn't be surprised if BMW too replies on those lines.

[Actuator]

I found

this

explainer on YouTube which has a very broad-ranging definition of cornering lights by BMW USA which could explain why the company hasn't removed the feature from their brochure.

Nevertheless, if a company advertises a feature in its catalogue, you absolutely expect it to be in your vehicle; statutory disclaimers and chip-shortage excuses notwithstanding!
Although, it isn't a deal-breaker by any means, it makes you exasperated for not having something promised in your cherished possession.

Another example of this dichotomy is the MB India website stating that the GLS X167 is equipped with wireless Android Auto/Apple CarPlay when in actuality, its just the standard wired functionality.

[Amey Kulkarni]

Originally Posted by Spinnerr

Everyone these days like to use chip shortage as a cover, I wouldn't be surprised if BMW too replies on those lines.

Chip shortage excuse is irrelevant. In the GCC Specs, both these features seem available, at least on the BMW website. My Supra MK5 which is manufactured by BMW Austria has both these features.

It seems this is purely for India market and requires escalation to BMW India.

Cheers,
Amey

[EV NXT]

The brochure mentions:

“The models, equipment and possible vehicle configurations illustrated in this specification sheet may differ from vehicles supplied in the Indian market.”

This indicates that the brochure is not intended to accurately convey specs of the Indian models. It also gives BMW an immunity against possible omissions or cost cutting measures. Happens with all European brands who cant be bothered to make changes for other regions and in this case, especially India.

[Impulsivemedusa]

Originally Posted by nileshbhatiaa

Not having a feature is no big deal, every car misses out on something or other, however on ground of principles, I feel cheated. What if there are other features mentioned in spec sheet but not present in the car? How do I trust the company for facts? Today they simply tell me that mention of this feature in spec sheet is human error! I don't want to let them escape with this lame excuse. What are my options?

I got a 330Li and also felt cheated given that the car doesn't have any connected features. If you look at the spec sheet, it talks about "ConnectedDrive". It is a trademark used by BMW for their connected car tech. None of the BMW cars in India come with the tech (look at your brochure and you'll find it in yours as well).

I called up BMW, raised a complaint, wrote a mail, pointed out the exact page number in their brochure that says "so connected that you are free" and said that the on-board computer is incapable of connecting to the Internet with the cars here. This is the response I got from them (attached)... Essentially a "caveat emptor".

I poured out in this forum and the moderators were kind enough to take the post to the home page one day, just like they did yours today. But I realized that users here don't care anything about connected car in BMW. This TG is different. This group didn't give so much as a shrug to this omission.

If you would like to, I can join you to collectively represent these feature holes. Am I hopeful? No. Would I like to try? Hell, yeah.

[nileshbhatiaa]

Originally Posted by EV NXT

The brochure mentions:

“The models, equipment and possible vehicle configurations illustrated in this specification sheet may differ from vehicles supplied in the Indian market.”

This indicates that the brochure is not intended to accurately convey specs of the Indian models. It also gives BMW an immunity against possible omissions or cost cutting measures. Happens with all European brands who cant be bothered to make changes for other regions and in this case, especially India.

There are two documents provided by sales team. A global brocher which my sales advisor was very clear about as having features not present in India and the other is India spec sheet which contains all features present in India models. This spec sheet is what needs to be referred to.

[EV NXT]

Originally Posted by nileshbhatiaa

There are two documents provided by sales team. A global brocher which my sales advisor was very clear about as having features not present in India and the other is India spec sheet which contains all features present in India models. This spec sheet is what needs to be referred to.

The fact that certain features may not be available on Indian models has been taken from the brochure posted by you.

As this is also on the official BMW website, that is what you should take as reliable information rather than a hand out from an SA.

As you would know from the experience of others on the forum it is better not to depend on what SA’s indicate these days.

I don’t think you have a case against BMW India. You may at best take it up with the dealership for having misled you.

[bottle]

Cornering lights are present even in my 2017 X1, are you sure even that is missing ?

[ImmortalZ]

Ha! Do I have a story for you guys.

My G30 LCI 530d is missing three features:

1) M Sport grill - I received the luxury line grill (all chrome instead of the black surround/chrome slats).
2) Lighted M side sills - I received a non lighted one.
3) Glove box cooling - missing entirely.

When the demo car showed up at EVM, I told them that their demo car was missing these things. They noticed only after I told them. I told them that I will not be quiet if my car shows up also missing these features. As expected, my car also came missing these features. I took delivery because I've been waiting for 2+ years for this moment.

I contacted BMW afterwards. Unexpectedly, they immediately threw EVM under the bus saying that they gave me an outdated PDF before booking the car. They went quiet after I gave them evidence of how my PDF is from their website - where I booked the car. I didn't book with EVM. I booked with BMW.

They still threw EVM under the bus. I was given an M option grill (all gloss black). EVM also ordered the lighted side sills, but when they tried to fit it, the wiring was not present for them to work. They refused to do anything about the glovebox cooling - to do it properly, they would have to replace the entire center aircon assembly with a new one, although technically, one could simply open up a specific part of the box and route the pipe from the glovebox into there. They don't want to modify anything and the scope of the change was too risky to be done on a brand new car.

Again, all of this was foisted on the dealer by BMW even though, this was clearly their mistake. This is why I didn't push too hard for a compensation as I want to maintain a good relationship with my dealer. But to everyone who has spoken to me about buying a BMW, I've told them specifically to be wary about this BS.

[jkrishnakj]

Welcome to the forum Nilesh and congrats on the car.

Worth a fight definitely. It’s shakes the foundation principles that the big brands would not resort to such tactics. Like you rightly said, it’s a matter of principles and not so much about the missing feature. All you expected was the Sales team to tell you this feature ‘does not’ exist and you’ll still be buying the car.

I’ll wait for BMW to investigate and offer you service packages or anything that offers satisfaction, a sincere apology included.