Even cars with company service records have their odometers rolled back

Haze · 5th December 2024, 22:39

https://www.youtube.com/watch?v=O7QOvLeBIr8

Just watch this video (its in Hindi) and watch how the owner has manipulated the odometer, and has played the system so well.

Also makes me wonder if this could also happen to MG Motors (and other EV providers) BaaS. I mean drive for a 1000 km a week, then roll back the odo by 800 km.

Opinions welcome.

VaibhavShatna95 · 6th December 2024, 01:17

Nothing can happen without better governance. This is equivalent to fraud.

Read somewhere in this forum itself of a friend of a bhpian who used to do this post every 1 lakh kms.

ashis89 · 6th December 2024, 03:25

A few years ago, I remember reading an experience of a BHPian who got a pre-owned Fortuner which had run 1L kms and with complete service history. A little later he discovered that the car had indeed run 2L+ kms. Every alternate 10k service had been performed outside the service centre and the ODO rolled back by 10k.

DRPSREDDY · 6th December 2024, 09:40

I think this can be caught with the help of software that is available in the service center. Once connected to the scart jack connector of the car, it reads the actual running of the car. Such manipulation can only be detected with onboard software.

Bhodrolok · 6th December 2024, 11:17

Pathetic! One of the reasons I am very reluctant to get a used car in India.

We as a people have zero scruples so every one is out to cheat others in every way they can, it does not have to dealers but even normal owners.

smekad · 6th December 2024, 12:20

See how easy it is to rollback odometer via OBD.. This can be done at a crooked FNG..

https://www.youtube.com/watch?v=aaZTZD0ny8w

One of the reasons why I am scared to purchase second hand cars from unknown contacts.

Gansan · 6th December 2024, 12:36

I couldn't follow how the odo figures at the factory workshop can be manipulated.

Last year after I took my car back after it's annual service from MSM I noticed the KM reading in the service invoice was 1000 km higher than the car Odometer. It was a typo error. I informed the SA the next day and he said it can be corrected during the next service. So I left it at that.

I reminded him during the service this year, and the correction was done by MSM in the current service invoice. But before doing that they had to obtain a email approval from Maruti Suzuki about why the correction was necessary, because the data base needed to be corrected at their (Maruti) end too. It coudn't be done unilaterally by the ASC themselves. It took a couple of hours to happen.

This was just to set the record straight in the service centre's documents. I am sure similar procedure should prevail at Renault too. I don't understand what he is saying. Someone please translate.

As far as I know, when we check out the antecedents of a car at the brand's ASC and pay for it, the information they provide comes from a central data base and not from the ASC end. A prospective buyer can check out the car's records from any of the various ASCs in a city, even country.

smekad · 6th December 2024, 13:01

Quote:

Originally Posted by Gansan

I couldn't follow how the odo figures at the factory workshop can be manipulated.

If an owner has high running he can use FNG for his service and before his yearly service at ASC, roll back the KMs by few thousands at FNG.. This way the ASC record is still valid and will not show the discrepancy.

drsnt · 6th December 2024, 13:38

I was recently travelling in a new Ertiga, a private number taxi that came for airport pickup. On asking about where the car gets serviced or if they still prefer company services after the warranty is over, the driver mentioned that the owner has 8 vehicles and all vehicles get regular odometer rollback. Company service is exactly as per schedule and kilometres. If it's six months then the odometer is rolled back as per the manual and the car gets service done also claim warranty issues if any. In between the car gets serviced outside as per running till time comes for company service and then the odometer is rolled back again. This way no one knows the real mileage and they get higher resale as the vehicle has run as per company records. Once they cross the warranty period they generally get meter rolled back with around 7-8k km per year after company records.

There's no way to know if the listed car is tempered in such a way.

DicKy · 6th December 2024, 14:17

Quote:

Originally Posted by drsnt

...all vehicles get regular odometer rollback. Company service is exactly as per schedule and kilometres. If it's six months then the odometer is rolled back as per the manual and the car gets service done also claim warranty issues if any. In between the car gets serviced outside as per running till time comes for company service and then the odometer is rolled back again.....There's no way to know if the listed car is tempered in such a way.

Daayumm!!!

Once heard a guy boasting to my acquaintance that he rolls back his odometer, hence his car is still within warranty and he regularly claims it. I thought he was boasting, since service centres do anything in their power to delay/reject warranty claims and in this age of ECU, odometer rollback and then claiming warranty benefits is just laughable. Didn't correct him as he was one of those insufferable uncle types.

Looks like I stand corrected. Was aware that even the most modern cars could have its odometer rollbacked, but didn't know that service centres couldn't detect them.

wheelspinner · 7th December 2024, 10:54

You just need to tell the person at the service center to note down a lower mileage at the time of database entry. They usually oblige, unless the car is under warranty coverage.

Cabbies routinely roll back the odo before servicing their new cars to get free services, and claim warranty as needed.

Cresterk · 7th December 2024, 12:16

Quote:

Originally Posted by Haze

Also makes me wonder if this could also happen to MG Motors (and other EV providers) BaaS. I mean drive for a 1000 km a week, then roll back the odo by 800 km.

Opinions welcome.

Won’t work, connected cars have their odometers and trip details being regularly synced to the cloud too.

Mechb63 · 8th December 2024, 11:41

I know a certain big German car manufacturer's service centre that would accept money to help dealers show a clean record for accidental, salvage rebuild cars. Some of these previously damaged cars also get their manufacturer warranty honoured despite being declared a total loss by the insurance company. However, I can not say for sure if the brand itself is aware of this, I think this is being done without the manufacturer's knowledge.

I believe the service history should not be the only consideration when buying a pre-owned car in our country. Nothing can replace the expert opinion of our FNG before investing money in a pre-worshipped vehicle.

SR5471 · 9th December 2024, 09:21

The lack of ethics and morals is very concerning. I cannot imagine what these people will do if there was no law and order.
I was looking for a pre owned automatic Verna. All the cars I saw were tampered. Even technicians working at dealerships were doing this.
It is almost impossible to buy directly from an owner here in Kerala as a vast second hand dealer network exists which monitors popular sites like Olx,FB marketplace etc... Ordinary buyers don't stand a chance against this network.

6th December 2024, 01:17	#2
VaibhavShatna95 BHPian Join Date: Jul 2021 Location: Delhi Posts: 55 Thanked: 257 Times	re: Even cars with company service records have their odometers rolled back Nothing can happen without better governance. This is equivalent to fraud. Read somewhere in this forum itself of a friend of a bhpian who used to do this post every 1 lakh kms.
	(2) Thanks

6th December 2024, 03:25	#3
ashis89 Distinguished - BHPian Join Date: Aug 2011 Location: Bengaluru Posts: 3,664 Thanked: 12,223 Times View My Garage	re: Even cars with company service records have their odometers rolled back A few years ago, I remember reading an experience of a BHPian who got a pre-owned Fortuner which had run 1L kms and with complete service history. A little later he discovered that the car had indeed run 2L+ kms. Every alternate 10k service had been performed outside the service centre and the ODO rolled back by 10k.
	(12) Thanks

6th December 2024, 09:40	#4
DRPSREDDY BANNED Join Date: Aug 2022 Location: HYDERABAD Posts: 572 Thanked: 1,720 Times	re: Even cars with company service records have their odometers rolled back I think this can be caught with the help of software that is available in the service center. Once connected to the scart jack connector of the car, it reads the actual running of the car. Such manipulation can only be detected with onboard software.
	(1) Thanks

6th December 2024, 11:17	#5
Bhodrolok BHPian Join Date: Apr 2015 Location: Bangalore Posts: 659 Thanked: 1,651 Times	Re: Even cars with company service records have their odometers rolled back Pathetic! One of the reasons I am very reluctant to get a used car in India. We as a people have zero scruples so every one is out to cheat others in every way they can, it does not have to dealers but even normal owners.
	(7) Thanks

6th December 2024, 12:36	#7
Gansan Senior - BHPian Join Date: May 2009 Location: Chennai Posts: 4,636 Thanked: 6,018 Times	Re: Even cars with company service records have their odometers rolled back I couldn't follow how the odo figures at the factory workshop can be manipulated. Last year after I took my car back after it's annual service from MSM I noticed the KM reading in the service invoice was 1000 km higher than the car Odometer. It was a typo error. I informed the SA the next day and he said it can be corrected during the next service. So I left it at that. I reminded him during the service this year, and the correction was done by MSM in the current service invoice. But before doing that they had to obtain a email approval from Maruti Suzuki about why the correction was necessary, because the data base needed to be corrected at their (Maruti) end too. It coudn't be done unilaterally by the ASC themselves. It took a couple of hours to happen. This was just to set the record straight in the service centre's documents. I am sure similar procedure should prevail at Renault too. I don't understand what he is saying. Someone please translate. As far as I know, when we check out the antecedents of a car at the brand's ASC and pay for it, the information they provide comes from a central data base and not from the ASC end. A prospective buyer can check out the car's records from any of the various ASCs in a city, even country. Last edited by Gansan : 6th December 2024 at 12:47.
	(1) Thanks

6th December 2024, 13:38	#9
drsnt BHPian Join Date: Apr 2007 Location: JH/BHARAT Posts: 396 Thanked: 497 Times	Re: Even cars with company service records have their odometers rolled back I was recently travelling in a new Ertiga, a private number taxi that came for airport pickup. On asking about where the car gets serviced or if they still prefer company services after the warranty is over, the driver mentioned that the owner has 8 vehicles and all vehicles get regular odometer rollback. Company service is exactly as per schedule and kilometres. If it's six months then the odometer is rolled back as per the manual and the car gets service done also claim warranty issues if any. In between the car gets serviced outside as per running till time comes for company service and then the odometer is rolled back again. This way no one knows the real mileage and they get higher resale as the vehicle has run as per company records. Once they cross the warranty period they generally get meter rolled back with around 7-8k km per year after company records. There's no way to know if the listed car is tempered in such a way.
	(18) Thanks

7th December 2024, 10:54	#11
wheelspinner BANNED Join Date: Aug 2019 Location: Traffic Posts: 272 Thanked: 749 Times	Re: Even cars with company service records have their odometers rolled back You just need to tell the person at the service center to note down a lower mileage at the time of database entry. They usually oblige, unless the car is under warranty coverage. Cabbies routinely roll back the odo before servicing their new cars to get free services, and claim warranty as needed. Last edited by wheelspinner : 7th December 2024 at 10:56.
	(1) Thanks

8th December 2024, 11:41	#13
Mechb63 BHPian Join Date: Mar 2022 Location: Mumbai Posts: 57 Thanked: 187 Times	Re: Even cars with company service records have their odometers rolled back I know a certain big German car manufacturer's service centre that would accept money to help dealers show a clean record for accidental, salvage rebuild cars. Some of these previously damaged cars also get their manufacturer warranty honoured despite being declared a total loss by the insurance company. However, I can not say for sure if the brand itself is aware of this, I think this is being done without the manufacturer's knowledge. I believe the service history should not be the only consideration when buying a pre-owned car in our country. Nothing can replace the expert opinion of our FNG before investing money in a pre-worshipped vehicle.
	(6) Thanks

9th December 2024, 09:21	#14
SR5471 BHPian Join Date: Oct 2024 Location: Kottayam Posts: 85 Thanked: 131 Times	Re: Even cars with company service records have their odometers rolled back The lack of ethics and morals is very concerning. I cannot imagine what these people will do if there was no law and order. I was looking for a pre owned automatic Verna. All the cars I saw were tampered. Even technicians working at dealerships were doing this. It is almost impossible to buy directly from an owner here in Kerala as a vast second hand dealer network exists which monitors popular sites like Olx,FB marketplace etc... Ordinary buyers don't stand a chance against this network.
	(1) Thanks