SC asks Tata Motors to replace defective car

balechaparka · 14th April 2008, 10:03

The Supreme Court has directed Tata Motors Ltd to replace a defective car and pay Rs 3,000 as compensation to the purchaser of the vehicle

SC asks Tata Motors to replace defective car

Moderator's note: [FONT], [SIZE] and [COLOR] tags removed. Kindly ensure all external tags are removed henceforth before posting.

dadu · 14th April 2008, 10:16

It only shows that consumers are getting aware and the law is supporting them.

Good for the consumers.

babhishek · 14th April 2008, 10:28

this is indeed a good precedent for all consumers and manufacturers.
it is also heartening to note that the noise levels led to the replacement; indeed great news for consumer rights!

.anshuman · 14th April 2008, 10:44

For a company whose every comes with multiple defects after PDI this is not suprising,i can feel how much the customer has been harrased before he went to court.

Come on TATA,give us some Defect free cars.

GTO · 14th April 2008, 15:30

Obviously Tata didnt leave a stone unturned and went all the way to the Supreme Court. Though I am not going to complain about courts increasingly becoming "pro-consumer", this judgement really gets you thinking, doesn't it? What was the problem again:

Quote:

Setty had moved the forum for refund of the money after the car had started making unbearable noise due to defect in clutch releaser within a fortnight.

This is a problem with most Indicas / Indigos (early morning whining). Did it really warrant a replacement?

Either ways, I'd rather that the courts favour us than them.

svsantosh · 14th April 2008, 15:43

This further scares me away from a TATA, so much for my Indigo CS Dream!!!

--

Does anyone have a record of the most(# of times & Severity) (legally) punished Automobile Manufacturer in India starting from Hindustan Motors' time, This can be made a new thread and will sure help all tBHPians to check just one thread for learning all incidents about Manufacturer Vs Consumer Courts.

windsurfer · 14th April 2008, 17:04

Quote:

Originally Posted by svsantosh

This further scares me away from a TATA, so much for my Indigo CS Dream!!!

Recently, Hyundai was also asked to replace a faulty Engine (Santro). More details at - Consumer court asks Hyundai Motor to replace faulty engine- Automobiles-Auto-News By Industry-News-The Economic Times

sreenivass · 14th April 2008, 17:38

Quote:

Originally Posted by balechaparka

The Supreme Court has directed Tata Motors Ltd to replace a defective car and pay Rs 3,000 as compensation to the purchaser of the vehicle

SC asks Tata Motors to replace defective car

Quote:

Originally Posted by windsurfer

Recently, Hyundai was also asked to replace a faulty Engine (Santro). More details at - Consumer court asks Hyundai Motor to replace faulty engine- Automobiles-Auto-News By Industry-News-The Economic Times

No idea how much time it has taken in the former case. The later one seems to have taken over 9 years.

BomBatt · 14th April 2008, 18:18

"It also asked the company to pay Rs 3,000 to one Lachia Setty, who bought the Tata Indigo Lx car in February 2004 for Rs 5.58 lakh."

"Gupta had noticed a knocking noise in the engine of his Santro Car and low mileage soon after its purchase from a company showroom in November, 1998."

In the 1st case, it has taken more than 4 years for the consumer to get justice, and he gets only Rs. 3000 as compensation !

Even more horrible is the 2nd case.

I only pray to god that never in my life I will have to go to consumer court or any other courts.

dhaval · 15th April 2008, 00:58

Good to see that finally justice prevailed and was not denied even after so many years. Its a positive thing for us as consumers, and high time that these manufacturers don't take us for granted and give our moneys worth in return.

speedzak · 15th April 2008, 01:06

I think our very own Bhpian; DrPullockaran was also having a similar issue with Tata motors. I dunno if he has finished the court proceedings yet.

There's no specific reason to blame Tata alone in these kinda scenarios. Many wellknown other manufacturers were given similar verdicts and many cases should be pending against too.

14th April 2008, 10:03	#1
balechaparka BANNED Join Date: Oct 2006 Location: Bangalore Posts: 140 Thanked: 33 Times	SC asks Tata Motors to replace defective car The Supreme Court has directed Tata Motors Ltd to replace a defective car and pay Rs 3,000 as compensation to the purchaser of the vehicle SC asks Tata Motors to replace defective car Moderator's note: [FONT], [SIZE] and [COLOR] tags removed. Kindly ensure all external tags are removed henceforth before posting. Last edited by theMAG : 14th April 2008 at 10:55.
	() Thanks

14th April 2008, 10:16	#2
dadu Senior - BHPian Join Date: May 2007 Location: Bangalore Posts: 3,803 Thanked: 462 Times View My Garage	It only shows that consumers are getting aware and the law is supporting them. Good for the consumers.
	() Thanks

14th April 2008, 10:28	#3
babhishek BHPian Join Date: Sep 2006 Location: KOLKATA Posts: 328 Thanked: 35 Times View My Garage	this is indeed a good precedent for all consumers and manufacturers. it is also heartening to note that the noise levels led to the replacement; indeed great news for consumer rights!
	() Thanks

14th April 2008, 10:44	#4
.anshuman Distinguished - BHPian Join Date: Dec 2004 Location: Good-Gaon Posts: 7,763 Thanked: 11,064 Times View My Garage	For a company whose every comes with multiple defects after PDI this is not suprising,i can feel how much the customer has been harrased before he went to court. Come on TATA,give us some Defect free cars.
	() Thanks

14th April 2008, 15:43	#6
svsantosh Senior - BHPian Join Date: Mar 2008 Location: Dubai Posts: 3,990 Thanked: 6,175 Times View My Garage	This further scares me away from a TATA, so much for my Indigo CS Dream!!! -- Does anyone have a record of the most(# of times & Severity) (legally) punished Automobile Manufacturer in India starting from Hindustan Motors' time, This can be made a new thread and will sure help all tBHPians to check just one thread for learning all incidents about Manufacturer Vs Consumer Courts.
	() Thanks

14th April 2008, 18:18	#9
BomBatt BHPian Join Date: Aug 2007 Location: Bangalore Posts: 208 Thanked: 35 Times	"It also asked the company to pay Rs 3,000 to one Lachia Setty, who bought the Tata Indigo Lx car in February 2004 for Rs 5.58 lakh." "Gupta had noticed a knocking noise in the engine of his Santro Car and low mileage soon after its purchase from a company showroom in November, 1998." In the 1st case, it has taken more than 4 years for the consumer to get justice, and he gets only Rs. 3000 as compensation ! Even more horrible is the 2nd case. I only pray to god that never in my life I will have to go to consumer court or any other courts.
	() Thanks

15th April 2008, 00:58	#10
dhaval BHPian Join Date: Aug 2007 Location: Pune Posts: 404 Thanked: Once View My Garage	Good to see that finally justice prevailed and was not denied even after so many years. Its a positive thing for us as consumers, and high time that these manufacturers don't take us for granted and give our moneys worth in return.
	() Thanks

15th April 2008, 01:06	#11
speedzak BANNED Join Date: Mar 2006 Location: India Posts: 4,347 Thanked: 27 Times	I think our very own Bhpian; DrPullockaran was also having a similar issue with Tata motors. I dunno if he has finished the court proceedings yet. There's no specific reason to blame Tata alone in these kinda scenarios. Many wellknown other manufacturers were given similar verdicts and many cases should be pending against too.
	() Thanks