Time to insist for Over-The-Counter Sale of Spares!

mdsaab · 15th March 2011, 17:16

I think Maruti is the only manufacturer i know, where you can purchase MG parts and either diy or at your local garage.

Kudos to them for making their parts easily available.

akhilesh51 · 15th March 2011, 18:22

Quote:

Originally Posted by mdsaab

I think Maruti is the only manufacturer i know, where you can purchase MG parts and either diy or at your local garage.

Kudos to them for making their parts easily available.

Actually, TATA has more extensive spare parts network for OTC sales. But, Maruti too does the sales off counter.

supremeBaleno · 15th March 2011, 19:47

Does Maruti do OTC sales ? I doubt because recently I wanted to source MGA mud-flaps for our A-Star (since the dealer given free ones were crappy), but ABT-Chennai said they don't sell across the counter. And this is not even spares, but accessory.

jeepster · 31st August 2011, 09:39

Quote:

Originally Posted by supremeBaleno

Does Maruti do OTC sales ? I doubt because recently I wanted to source MGA mud-flaps for our A-Star (since the dealer given free ones were crappy), but ABT-Chennai said they don't sell across the counter. And this is not even spares, but accessory.

even Maruti has stopped the counter selling.

though there are authorized MGP spared dealers in most of the cities.

but those dealers keep only regular parts, owners of gypsy, SS80 are left with option of MGP replicas aka duplicate or non standard parts.

anky · 5th September 2011, 21:06

Sai Service of mumbai lower parel would do over the counter sales of mga and mgp in fact the counter staff is quite helpful and they still do over the counter sales . I have used their service many times . This is the main reason u shuld stick to maruti becuse if an A.S.S. does not have the part u want u can get the original outside and are not stuck and rendered helpless .

greenhorn · 5th May 2013, 21:56

is there any alternate way to get hold of GM spares ? a friend of mine is looking for an Aveo U VA RHS headlight and bumper in mumbai, and the ASC rates are atrocious

Skyline GT-R · 5th May 2013, 22:15

Maruti Suzuki Genuine spares are available over the counter in Trivandrum & Palakkad for sure. These are not attached to Showroom/Service centre but standalone stores.

bhpindian · 5th May 2013, 23:03

Even Hyundai spares are available over the counter.
Just bought a switch for fog lamps.

ACM · 6th May 2013, 09:51

Oddly TATA seems to be doing the best in this aspect with Original spares in Original packing available for purchase both at the ASS and at other stores outside. Also they have a lot of generic spares available at other outside stores.

I do think that the manufacturer is reasonably within his rights to insist on servicing at the ASS within the warranty period. Though after that it is the customers decision as right now. The local garage is on many occasions not aware of say just now to open / access a defective part without causing damage to various clips and panels along the way, and every part has a specific way in which it needs to be accessed and only the ASS are trained in that aspect. That said there are many smart mechanics in local garages who have figured out the process for most purposes.

mikem · 6th May 2013, 10:49

It took me around 40 minutes to get a liter of Power Steering Fluid 2 months ago from H.A.S.S. . They had to open a job card for it

, inward the car and so on....

Could someone at Honda India please explain to me how spending 40 minutes of both the customer's time as well as a service adviser's time is a show of Japanese Efficiency?? It's clearly an exemplary show of in-efficiency.

They loose more money by having everybody run around for a small bottle, than the profit on the bottle of P.S. Fluid!!

Full On Babudom

alpha1 · 6th May 2013, 13:03

Quote:

Originally Posted by mikem

It took me around 40 minutes to get a liter of Power Steering Fluid 2 months ago from H.A.S.S. . They had to open a job card for it

, inward the car and so on....

Could someone at Honda India please explain to me how spending 40 minutes of both the customer's time as well as a service adviser's time is a show of Japanese Efficiency?? It's clearly an exemplary show of in-efficiency.

They loose more money by having everybody run around for a small bottle, than the profit on the bottle of P.S. Fluid!!

Full On Babudom

Is it necessary to buy the power steering fluid from Honda only?

arjun18 · 9th May 2013, 22:12

I'm sure for higher end cars it won't be very feasible to get the parts yourself (if you can find them) and then fix your car. The electronic nannies would lock the ECU or enforce some other security feature. You might even end up with a void warranty. I don't see why companies wouldn't want that. With a void warranty you'll have to pay through your nose the next time.

15th March 2011, 17:16	#61
mdsaab Senior - BHPian Join Date: Jul 2008 Location: Pune Posts: 1,624 Thanked: 453 Times	Re: Time to insist for Over-The-Counter Sale of Spares! I think Maruti is the only manufacturer i know, where you can purchase MG parts and either diy or at your local garage. Kudos to them for making their parts easily available.
	() Thanks

15th March 2011, 19:47	#63
supremeBaleno Senior - BHPian Join Date: Dec 2005 Location: Chennai / Kochi Posts: 5,676 Thanked: 2,919 Times View My Garage	Re: Time to insist for Over-The-Counter Sale of Spares! Does Maruti do OTC sales ? I doubt because recently I wanted to source MGA mud-flaps for our A-Star (since the dealer given free ones were crappy), but ABT-Chennai said they don't sell across the counter. And this is not even spares, but accessory.
	() Thanks

5th September 2011, 21:06	#65
anky BHPian Join Date: Apr 2006 Location: Mumbai Posts: 402 Thanked: 115 Times	Re: Time to insist for Over-The-Counter Sale of Spares! Sai Service of mumbai lower parel would do over the counter sales of mga and mgp in fact the counter staff is quite helpful and they still do over the counter sales . I have used their service many times . This is the main reason u shuld stick to maruti becuse if an A.S.S. does not have the part u want u can get the original outside and are not stuck and rendered helpless .
	() Thanks

5th May 2013, 21:56	#66
greenhorn BANNED Join Date: Apr 2007 Location: KL-01 Posts: 7,878 Thanked: 4,910 Times View My Garage	Re: Time to insist for Over-The-Counter Sale of Spares! is there any alternate way to get hold of GM spares ? a friend of mine is looking for an Aveo U VA RHS headlight and bumper in mumbai, and the ASC rates are atrocious
	() Thanks

5th May 2013, 22:15	#67
Skyline GT-R BHPian Join Date: Mar 2010 Location: Dubai Posts: 600 Thanked: 232 Times View My Garage	Re: Time to insist for Over-The-Counter Sale of Spares! Maruti Suzuki Genuine spares are available over the counter in Trivandrum & Palakkad for sure. These are not attached to Showroom/Service centre but standalone stores. Last edited by Skyline GT-R : 5th May 2013 at 22:21.
	() Thanks

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5th May 2013, 23:03	#68
bhpindian BHPian Join Date: Nov 2006 Location: Sangli Posts: 71 Thanked: 176 Times	Even Hyundai spares are available over the counter. Just bought a switch for fog lamps.
	() Thanks

6th May 2013, 09:51	#69
ACM Distinguished - BHPian Join Date: Mar 2008 Location: Mumbai Posts: 4,769 Thanked: 4,579 Times View My Garage	Re: Time to insist for Over-The-Counter Sale of Spares! Oddly TATA seems to be doing the best in this aspect with Original spares in Original packing available for purchase both at the ASS and at other stores outside. Also they have a lot of generic spares available at other outside stores. I do think that the manufacturer is reasonably within his rights to insist on servicing at the ASS within the warranty period. Though after that it is the customers decision as right now. The local garage is on many occasions not aware of say just now to open / access a defective part without causing damage to various clips and panels along the way, and every part has a specific way in which it needs to be accessed and only the ASS are trained in that aspect. That said there are many smart mechanics in local garages who have figured out the process for most purposes.
	() Thanks

6th May 2013, 10:49	#70
mikem BHPian Join Date: Mar 2005 Location: Mumbai Posts: 118 Thanked: 351 Times	Re: Time to insist for Over-The-Counter Sale of Spares! It took me around 40 minutes to get a liter of Power Steering Fluid 2 months ago from H.A.S.S. . They had to open a job card for it , inward the car and so on.... Could someone at Honda India please explain to me how spending 40 minutes of both the customer's time as well as a service adviser's time is a show of Japanese Efficiency?? It's clearly an exemplary show of in-efficiency. They loose more money by having everybody run around for a small bottle, than the profit on the bottle of P.S. Fluid!! Full On Babudom
	() Thanks

9th May 2013, 22:12	#72
arjun18 BHPian Join Date: Feb 2013 Location: Pune Posts: 41 Thanked: 14 Times	Re: Time to insist for Over-The-Counter Sale of Spares! I'm sure for higher end cars it won't be very feasible to get the parts yourself (if you can find them) and then fix your car. The electronic nannies would lock the ECU or enforce some other security feature. You might even end up with a void warranty. I don't see why companies wouldn't want that. With a void warranty you'll have to pay through your nose the next time.
	() Thanks