CRAP? The new JD Quality Study - 9 American car makers in top 15

GTO · 11th August 2006, 15:01

Or have the Americans pulled up their socks...miraculously in one year? Buick, Mercury and Cadillac beat Honda, Acura and Toyota!

JD Link

normally_crazy · 11th August 2006, 16:09

"CRAP" ?? Why ? Or is there some kind of a theory that the Americans cant pull up their socks ? Am going thru the report now , let me read it.

Floyd de Souza · 11th August 2006, 16:14

Did you see where Hyundai & Suzuki are? And to think that in India they are amongst the top 5.

supremeBaleno · 11th August 2006, 16:52

Quote:

Originally Posted by Floyd de Souza

Did you see where Hyundai & Suzuki are? And to think that in India they are amongst the top 5.

Yeah, first thing I did was to check where Suzuki is on the list. And to say I was disappointed will be an understatement.

But then, it is in August company when it comes to the brands that are below the industry average viz. M.Benz, Nissan, Mazda, Mitsu, Volvo, Saab etc etc.

I am frankly surprised by the difference in ratings between here and in the US. The US is a more mature market with consumer tolerance for defects very less, but the brands that are at the top here are at the bottom of the ratings heap in the US.

Also, check out the number of problems per 100 vehicles for even the brands at the top - high compared to the problems reported in their study here. Is it that we are getting better quality (less problems) cars than in the US ?

Or is it that we do not take the trouble to report all problems that crop up with our cars, while the Americans are real finicky ?

sajo · 11th August 2006, 18:44

Buick/Lincoln always managed to stay near the top of the JD power dependability ratings by offering old, dull and mostly featureless cars, which they had tried and tested over the years. But I dont understand how Mercury made it to the list. Though their car which came out at the top, the Grand Marquis, isnt what anyone will call ground breaking. I wonder how "newer" American vehicles like the Windstar,five Hundred, Cobalt fared.

devarshi84 · 11th August 2006, 22:21

Quote:

Originally Posted by sajo

Buick/Lincoln always managed to stay near the top of the JD power dependability ratings by offering old, dull and mostly featureless cars, which they had tried and tested over the years. But I dont understand how Mercury made it to the list. Though their car which came out at the top, the Grand Marquis, isnt what anyone will call ground breaking. I wonder how "newer" American vehicles like the Windstar,five Hundred, Cobalt fared.

who told you that? Yes your conclusion may be true if it was 2005. the big three have finally woken up to the threat after half the battle is lost.

Mercury cars are also based on successful ford owned brand platforms.

check out the lincoln zephyr based on the ford fusion platform aka mazda 6 platform. thx

Also check out the navigator (due for replacement soon or so I heard.)

And if Lincoln is still a suspect brand to you check this out.

Just read yesterday that Ford has fired all the cylinders. 9 new cars coming out including the shelby prepared mustang. Hope they improve the crude interior quality.

sajo · 12th August 2006, 08:48

Quote:

Originally Posted by devarshi84

who told you that? Yes your conclusion may be true if it was 2005. the big three have finally woken up to the threat after half the battle is lost.

Mercury cars are also based on successful ford owned brand platforms.

check out the lincoln zephyr based on the ford fusion platform aka mazda 6 platform. thx

Also check out the navigator (due for replacement soon or so I heard.)

And if Lincoln is still a suspect brand to you check this out.

Just read yesterday that Ford has fired all the cylinders. 9 new cars coming out including the shelby prepared mustang. Hope they improve the crude interior quality.

Dude..I know that Ford is going to come out with some new cars like the Fusion based Edge and a new (and long overdue) 3.5L Duratec. I also know Lincoln is going to ditch the Zephyr (shouldnt have spoilt the name in the first place) in bring the AWD MKZ instead. The Navigator just received a minor facelift and improvements. A Town Car replacement (MKS) is also due in 2008.
Butt...these are all things to come. The survey was carried out for the year 2003-2006. And the car which came out tops for Mercury was the old Grand Marquis/Crown Victoria/Town Car combo, which are by no means modern.Other cars like the Windstar/Freestyle from the same period are not quite as trouble free. Lets see how they fare in the 2009 survey for all the new models.

theMAG · 12th August 2006, 09:06

While American cars quality might have gone up, I honestly don't believe they're that world class to figure in 9/15 top cars.

If JD Power reports Oldsmobile to have fewer problems than Mercedes-Benz, its most likely due to very few Oldsmobile owners in the 1st place.

@Devarshi84: While that Lincoln might look professional in a pic, if an international customer is asked to pick between the Lincoln and a LandRover parked side-by-side with all nameplates blanked, he would still choose the LandRover. Its just that American designs are solely suited to American tastes which are quite different to international tastes.

islero · 12th August 2006, 09:07

Its surprising to see Porsche not near the top. Dont they have a reputation for good quality vehicles?

devarshi84 · 12th August 2006, 09:13

In that case the old honda's and toyotas were the same.

BTW sorry for the misunderstanding. Too much auto news in the paper these days.

lefthanddrive · 12th August 2006, 09:21

One thing to keep in mind when you are looking at statistics is where they come from. In this instance, they come from owner reported surveys. An older person has owned cars over the last 30 years. He has experienced crap from the 1970s. He/she is likely to be less critical of problems than a gen-xer used to ipods and other super reliable modern electronics. You'll find the results skewed a little, benefitting companies with more older and less younger customers. I brought this up with David Powers last year... he acknowledged the same, while contending that all manufacturers care about is customer perception...which is accurately measured in his study.

BTW: American cars are quite dependable and long lasting, especially the large cars like the Lincoln Town Car and Buick Le Sabre. Far superior to the Europeans here. Euro cars tend to have electrical problems and other issues with unproven high technology which the US large cars tend to not use.

volkman10 · 24th July 2013, 20:53

2013

Porsche nabs 9th straight title in J.D. Power vehicle satisfaction study.

CRAP? The new JD Quality Study - 9 American car makers in top 15-7085c0d05045fc0c1cd59983750aefd0x.jpg

Consumers evaluated new vehicles in 10 key areas across 77 attributes after 90 days of ownership, and Power assigned scores based on a 1,000-point scale.

Volkswagen Group led all automakers with five nameplates ranked best in their segments: the Audi Allroad, Porsche Boxster, Porsche Cayenne, Volkswagen GTI and Volkswagen Passat.

Chrysler fell the most slots -- eight -- in the survey, followed by Toyota, Ford, Jaguar, Mini, Dodge, Acura, GMC and Mazda.

http://autos.jdpower.com/content/pre...peal-study.htm

11th August 2006, 15:01	#1
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,548 Thanked: 300,791 Times View My Garage	CRAP? The new JD Quality Study - 9 American car makers in top 15 Or have the Americans pulled up their socks...miraculously in one year? Buick, Mercury and Cadillac beat Honda, Acura and Toyota! JD Link
	() Thanks

11th August 2006, 16:09	#2
normally_crazy Senior - BHPian Join Date: Feb 2004 Location: Mumbai Posts: 4,369 Thanked: 528 Times View My Garage	"CRAP" ?? Why ? Or is there some kind of a theory that the Americans cant pull up their socks ? Am going thru the report now , let me read it.
	() Thanks

11th August 2006, 16:14	#3
Floyd de Souza BHPian Join Date: Dec 2004 Location: Mumbai Posts: 320 Thanked: 225 Times	Did you see where Hyundai & Suzuki are? And to think that in India they are amongst the top 5.
	() Thanks

11th August 2006, 18:44	#5
sajo Senior - BHPian Join Date: Apr 2005 Location: Pune Posts: 2,625 Thanked: 1,153 Times	Buick/Lincoln always managed to stay near the top of the JD power dependability ratings by offering old, dull and mostly featureless cars, which they had tried and tested over the years. But I dont understand how Mercury made it to the list. Though their car which came out at the top, the Grand Marquis, isnt what anyone will call ground breaking. I wonder how "newer" American vehicles like the Windstar,five Hundred, Cobalt fared.
	() Thanks

12th August 2006, 09:06	#8
theMAG Distinguished - BHPian Join Date: May 2006 Location: Avon, CT Posts: 7,217 Thanked: 1,807 Times View My Garage	While American cars quality might have gone up, I honestly don't believe they're that world class to figure in 9/15 top cars. If JD Power reports Oldsmobile to have fewer problems than Mercedes-Benz, its most likely due to very few Oldsmobile owners in the 1st place. @Devarshi84: While that Lincoln might look professional in a pic, if an international customer is asked to pick between the Lincoln and a LandRover parked side-by-side with all nameplates blanked, he would still choose the LandRover. Its just that American designs are solely suited to American tastes which are quite different to international tastes.
	() Thanks

12th August 2006, 09:07	#9
islero Senior - BHPian Join Date: Dec 2004 Location: Chennai Posts: 1,574 Thanked: 13 Times View My Garage	Its surprising to see Porsche not near the top. Dont they have a reputation for good quality vehicles?
	() Thanks

12th August 2006, 09:13	#10
devarshi84 Senior - BHPian Join Date: Jun 2005 Location: Ahmedabad - Tor Posts: 4,024 Thanked: 211 Times View My Garage	In that case the old honda's and toyotas were the same. BTW sorry for the misunderstanding. Too much auto news in the paper these days.
	() Thanks

12th August 2006, 09:21	#11
lefthanddrive Newbie Join Date: Oct 2005 Location: San Jose, CA Posts: 9 Thanked: 0 Times	One thing to keep in mind when you are looking at statistics is where they come from. In this instance, they come from owner reported surveys. An older person has owned cars over the last 30 years. He has experienced crap from the 1970s. He/she is likely to be less critical of problems than a gen-xer used to ipods and other super reliable modern electronics. You'll find the results skewed a little, benefitting companies with more older and less younger customers. I brought this up with David Powers last year... he acknowledged the same, while contending that all manufacturers care about is customer perception...which is accurately measured in his study. BTW: American cars are quite dependable and long lasting, especially the large cars like the Lincoln Town Car and Buick Le Sabre. Far superior to the Europeans here. Euro cars tend to have electrical problems and other issues with unproven high technology which the US large cars tend to not use.
	() Thanks

24th July 2013, 20:53	#12
volkman10 Distinguished - BHPian Join Date: Dec 2010 Location: -- Posts: 23,433 Thanked: 67,874 Times View My Garage	Re: CRAP? The new JD Quality Study - 9 American car makers in top 15 2013 Porsche nabs 9th straight title in J.D. Power vehicle satisfaction study. Consumers evaluated new vehicles in 10 key areas across 77 attributes after 90 days of ownership, and Power assigned scores based on a 1,000-point scale. Volkswagen Group led all automakers with five nameplates ranked best in their segments: the Audi Allroad, Porsche Boxster, Porsche Cayenne, Volkswagen GTI and Volkswagen Passat. Chrysler fell the most slots -- eight -- in the survey, followed by Toyota, Ford, Jaguar, Mini, Dodge, Acura, GMC and Mazda. http://autos.jdpower.com/content/pre...peal-study.htm Last edited by volkman10 : 24th July 2013 at 20:54.
	() Thanks