[JS Kwt]

Hyundai introduces ‘DAL-e’
- your future Customer Service Robot

DAL-e
"Drive you, Assist you, Link with you - Experience"

Automaker Hyundai has a new employee working in one of its showrooms in Seoul, Korea. The employee is an AI-powered automated robot called DAL-e that provides customer services at the showroom.

The automaker says it plans to adopt the robot in diverse operating environments.

DAL-e, will serve humans in an "intimate and personal way."

'DAL-e' robot is capable of independently communicating with people using precise recognition capabilities and mobility functions.

DAL-e, is a compact robot measuring 1,160x600x600 mm and weighing 80kg that can zip around shop floors and can be programmed to offer "bespoke" customer services.

1. Hyundai's humanoid robot has been currently deployed at its showroom in Seoul on a pilot run.
2. It acts as an ideal solution for customers who do not prefer being assisted by human staff amid Covid-19.

The robot is s equipped with state-of-the-art artificial intelligence technology for facial recognition as well as an automatic communication system based on a language-comprehension platform.

Following the pilot operation, it is expected to be used in various fields that require everyday interactions with customers, such as other showrooms of Hyundai Motor Company and Kia Corporation.

"(The robot) is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots," said Dong Jin Hyun, Vice President and Head of the Robotics Lab at Hyundai Motor Group.

The robot has a friendly attitude and emotive physical features. At a time when coronavirus pandemic has reduced footfall in auto showrooms, this robot will provide a contact-free environment. It will also recognize customers not wearing a mask and advise them to wear one.

• The robot's advanced communication capability helps it engage in an automated and smooth dialogue with customers by providing them useful information on products and services.
• It can respond to verbal as well as screen touch commands.
• It can also escort customers to designated spots using its omnidirectional four wheels.
• The robot isn't just a piece of information providing machine but also an entertaining element for the showrooms.
• It can explain technologies and vehicle features by connecting wirelessly to a large display screen at the venue
• It can beckon visitors to take photos with it and also prove gestured feedbacks using its movable arms.
• The robot is an ideal solution to handle customers who do not prefer being assisted by human staff amid Covid-19 circumstances
• In terms of mobility, the DAL-e can move freely and escort customers to designated spots using its omnidirectional four wheels.

At the exhibition hall where it is being pilot-operated, the DAL-e is credited with easing the staff’s workflow and offering hands-on help to customers who visit the venue during busy peak times such as the weekend.




It’s cute, but are we ready to accept the help of robots instead of humans?

Hyundai Official
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[warrioraks]

Hope it’s smarter than the useless chatbots that most websites seem to have these days.

On a serious note, not sure why would I prefer this over a human. In my view, nearly anything that this robot can do can be done by an app. Seems more of a gimmick to attract crowds.