[RahulNagaraj]

JD Power has released the results of its 2021 US Vehicle Dependability Study. The study reveals that automakers have improved their dependability rankings compared to the previous years. However, one brand which hasn't improved is Honda.



The study reveals a list of the top 33 most dependable car brands in the USA. Honda, which was placed 19th last year, has dropped down to 28th in 2021. The Japanese car brand sits between Volvo and Volkswagen with a score of 145 PP100 (problems per 100).

Honda's Japanese counterparts, however, are at the top of the list with Lexus securing the top spot as the 'most dependable brand' for 2021. Toyota came in fourth on the list scoring 96 PP100, which is still well above the industry average of 121 PP100.



While Lexus took the title of the most dependable brand, the Porsche 911 was the 'most dependable model'. Porsche even secured the second position in the brand rankings with 96 PP100 - losing out to Lexus by just 5 points.

Kia recorded one of the biggest jumps, with a reduction of 35 PP100 to secure the third position. The South Korean carmaker ranked the highest among mass-market brands.



The study also states that vehicle dependability is at an all-time high. As per reports, the overall problems cited by owners has declined by 10 per cent compared to a year ago. The 2021 study is based on the responses from over 33,000 original owners after three years of ownership (2018 model-year vehicles). The study has been fielded from July to November 2020.

Source: JD Power

Link to Team-BHP news

[RaghavEvoX]

So it is not just in India, but a worldwide pattern that Honda is nowhere close to the Honda that was 20 years back. This is what happens when you try to compete with a competitor (read as Maruti) who is below par in every terms except sales number.
RIP Honda !!

[RavSam]

Originally Posted by RaghavEvoX

So it is not just in India... every terms except sales number.
RIP Honda !!

Agree to the first sentence but do not agree to the second one. If Maruti Suzuki weren't as reliable as they are they would not have sold as much just based on service centers. People do have herd mentality but people aren't stupid.

Honda quality has gone down due to their own greed and negligence and not by getting 'inspired' from others.

The Amaze and Brio first gen were so drab looking inside out that even the Honda Badge couldn't save them, so they weren't inspired by Swift. Also the 2013-2020 City was riddled with issues and that wasn't an inspiration from the Ciaz.

[vsrikkanth]

Even with all the legacy tech and legendary reliability talk in the market, Toyota could only manage a spot below Kia. On the contrary, Kia seems to have turned the tables big time.

[ssenhyd]

Originally Posted by RahulNagaraj

JD Power has released the results of its 2021 US Vehicle Dependability Study. The study reveals that automakers have improved their dependability rankings compared to the previous years. However, one brand which hasn't improved is Honda.

[

Link to Team-BHP news

One should take J.D. Powers reliability ratings with a big pinch of salt.
I used to be a big believer of J D Powers ratings when I was naive. Now I know better.

The true mark of a cars reliability is how much does it sell for in the used car market!

In the USA, any Hyundai or Kia sells for far less in the used car market than a Honda or a Toyota.. In fact people will laugh at you if you mention that a Hyundai or a Kia is more reliable than a Honda...

J D Powers has of late become a complete paid corporate shill and this latest car reliability ranking is proof of that

[NiInJa]

Originally Posted by RaghavEvoX

This is what happens when you try to compete with a competitor (read as Maruti) who is below par in every terms except sales number.
RIP Honda !!

Not exactly, Honda around 2012-2011 changed their strategy globally as they started focusing on cost reduction. That approach sort of matched with Maruti's but their products were drab (Mobilio, Brio) and cars were still priced higher compared to Maruti. And our market is unforgiving. Their next iteration of Brio was a beautiful car (sold in Indonesia) but they didn't dare to launch it here.

Not sure what the second statement means, one of the major reasons why Maruti outsells others in India is the reliability. Nothing personal, but as a Maruti car owner, I find such overarching statements all over the internet a bit cringe-worthy.

On the topic of JD Power, I might not take their numbers seriously as I don't trust them any more.

[meto]

With my limited knowledge, I believe the JD Power rating is based on how many times a vehicle has visited the service centre for any kind of an issue. An issue can be as trivial as a power window making some noise, to a rebooting of the infotainment system; or someone hearing some minute rattle while driving at a certain speed. The study doesn’t give any weightage to the mechanical durability of the vehicle. Hence, the outcome of JD Power hardly has any impact in the used car market. Toyota and Lexus products are always behind the European and Korean when it came for modernization, and hence they generally do quite well in these studies. But it’s nice to see Kia beating Toyota. Generally in US market, Kia launches a rebadged underpinning product of Hyundai after 6 months to a year’s time. This give them the opportunity to sort out any initial niggles from Hyundai, and hence Kia's product are generally termed more reliable than Hyundai's.

Honda has transformed over the years, in a negative direction. Honda still rules the used car market in US alongside Toyota since all of their pre-2016 products are well ahead in terms of mechanical reliability than their competition. However, the many of the current American/European/Korean vehicles are nearing Honda’s reputation in terms of new vehicle reliability within the mass segment. It will be interesting to see how the used car market behaves half a decade from now.

[PrasunBannerjee]

Originally Posted by ssenhyd

One should take J.D. Powers reliability ratings with a big pinch of salt.
I used to be a big believer of J D Powers ratings when I was naive. Now I know better.

The true mark of a cars reliability is how much does it sell for in the used car market!

In the USA, any Hyundai or Kia sells for far less in the used car market than a Honda or a Toyota.. In fact people will laugh at you if you mention that a Hyundai or a Kia is more reliable than a Honda...

J D Powers has of late become a complete paid corporate shill and this latest car reliability ranking is proof of that

Or maybe this doesn't apply to their latest batch of cars? The Used car market might hold Honda in high regards due to the previous image and reputation they have had for so many years. In the US markets, Civic is quite popular solely due to being lesser gas guzzler than americans, hence students and freshers, specially from other nations in the US opt for those.

No surprise seeing JLR on the bottom.

[Sentinel17]

MINI,DODGE,JEEP,more reliable than HONDA
People already think JD Power Ratings are STUPID
And this post just confirms it.

[Comrade]

To best of my knowledge JD Power surveys new owners if they are facing any problems. If owners respond they are facing problems or even just unhappy with touch screen or adaptive cruise control, then its considered a negative score. Even buyer remorse of not getting enough bling or tech (Honda keeps its cars simple. They are almost last to introduce any new tech) would result in a bad score. JD Power rankings are not a true test of reliability or troublesome car makers. Its just test of new car ownership satisfaction. In that sense, the listed models and car manufacturers definitely seem to rank high.

[rahulskumar]

While purchasing a car, especially a Honda, the buyer will have in mind that this is the most perfect car. In reality , every car has its own limitation which forces the buyer to put negative review during surveys. The opposite happens when we knowingly buy a unreliable car and it works well. JD numbers should not be taken very seriously if the ranking moves by few numbers, but in this case the delta is too high which means other manufacturers have really improved their product quality and this indirectly lifts their product reliability.

[landcruiser123]

New car problems are hardly a measure for reliability. To measure reliability, one should pick 10+ year old cars in the USA and sum up expenses.

I'm willing to be Honda, Toyota, Lexus will be top 3 (order doesn't matter to me)

Originally Posted by RaghavEvoX

This is what happens when you try to compete with a competitor (read as Maruti) who is below par in every terms except sales number.

Not making this a Maruti vs Honda thread, but millions of Indians can't be wrong for decades.

MSIL gives the market what it wants. I know us enthusiasts like to bash MSIL for safety ratings, build quality, low power etc, but they've nailed all the fundamentals. The lack of strict regulations & customer demand let them get away with 'sub-par' stuff.

MSIL isn't exceptional though; For example: The S-Cross couldn't compete with the Creta due to the lack of a diesel AT.

[Kosfactor]

This study proves that Honda vehicles of 2018 has problems and Honda's ranking in vehicle dependability has fallen from the previous model years.

Certainly it does not mean a 10 year old KIA is more reliable than a Honda, it's just that a 2018 model year Honda has more problems reported than a 2018 KIA, that is perfectly believable story.

Happy to see the usual suspects at the bottom, some of them were our customers, I won't buy anything they make.

[lsjey]

The report says: "The 2021 U.S. Vehicle Dependability Study is based on responses from 33,251 original owners of 2018 model-year vehicles after three years of ownership. The study was fielded from July 2020 through November 2020"

They do not share more details on breakup of people and brands and models. An important aspect in such surveys is sampling. A sample should be selected that is representative of the population, says the statistics theory. There are no details on how they selected the sample or how they deduced the PP100 metric.

See this news item: https://apnews.com/article/ff3a9ade6...181a016eb6f6d2

Some 17.27 million cars were sold in the US in 2018. The survey responses had about 0.002% of these new owners.

Regards,
lsjey

[fhdowntheline]

Interestingly, Honda's own Acura is above the industry average, so are both Toyota & Lexus, Hyundai and its luxury marque Genesis. Also, perennial fledgling Mazda and perennial flailing Mitsubishi are above the average. That says more about regular Honda's falling standard.