Thanks Jeepster, scphanse & YaeJay for the warm welcome.
Quote:
looks like you never had any ownership issues with your vehicles, may be because of careful driving.
|
Yes, I had issues with my Indica, (a big story) where the great service engineers when replacing the all the oils as a part of the 10,000 km service, damaged my entire braking system where they used engine oil in place of break oil. That was back in 2008 and in between my marriage time (just took the vehicle back from service the day before my marriage).
Since the time I was out of the service center with the engineer from the SC, I was feeling the issue of braking and got it re-checked with the SC guys. They took the vehicle on ramp and did a lot of checking, cleaned the discs and all, but I was not all that happy with the braking. I could not understand the issue properly and this issue got dissolved in between the "hulla-bulla" of marriage. Two days later, I was coming home from my wife's place and in between there is a small ghat section (not a perfect ghat, but still it is one). I was climbing down this ghat section. I could see a long queue of vehicles near a narrow bridge (this is a common spot of jam & I knew that) and I was dead slow. Even then the car did'nt stop on time and just kissed a truck which was stuck in a traffic jam.
This was not a major incident, but I returned to the SC where they again checked and reconfirmed nothing wrong, but asked me to leave the vehicle back there for detailed analysis. I did so and after sometime got a call from them telling that the master cylinder was damaged and that was the reason for the issue I was facing. There was an enormous cost involved and since there was no issue with braking system before I gave to service, I took the vehicle to an outside workshop. Now this workshop is owned and operated by a previous service manager of another Tata dealership. This guy checked and told me the root cause of the issue is this change in the oil. I took the vehicle back to the SC and had a very heated argument with them. Nothing helped me and I had no time to spend with them due to the occasion of marriage.
This had big impact in my mindset and now I am not considering any Tata vehicle as I am skeptical about their capability to service the vehicles they manufacture. Even though I really love Tata vehicles, the service component needs to improve and without this re-assurance, one will not park their hard earned money in Tata vehicles like Aria. Tata should really do something to inspire that confidence in it's customers that they are capable of maintaining their vehicles.
A friend of mine was looking for an Aria and this incident prompted him to change his mind in favour Fortuner. Even today he tells that he feels very sad whenever he passes by an Aria (though a very few in number). I am sure with a product like Aria, the Tata guys will not mess, but not getting that confidence to park 20L + without a second thought, but, the million dollar question - I advocate for the cause of Tata cars, but can I do it with trust that the customers will not be taken for a ride? Sincerely I cannot.
Quote:
Welcome aboard! If i were to steal from your garage it would be the LML vespa any day One smoking scooter in those days! donate to doodh whalla? I can do doodh wallah
|
Ha ha, I liked the comment. Yeah it is indeed a great scooter. Have gone to a lot of places with it and had never let me down even in the form of a puncture (I don't mean to say there were no punctures at all, but I was never stuck away from my place).
Had my share of small small accidents which were actually learning lessons for me (I learned to drive a scooter in it). Oh those days !! it is a nostalgic feeling. Telling lies to parents and going places with friends, then getting caught red handed etc. etc. When I was with my mother last week back in Kerala, she was telling one such story.