Re: TVS Apache RR 310 getting performance upgrades for free As per my knowledge, TVS has been silently been rolling out these updates since January 2019, but it was officially conveyed to all owners via message only recently. In fact, the same can be seen in the first image of my RR310 tail-tidy update in my ownership report. Regarding the update, I recently went for the 3rd service of my RR310 earlier this week and got all the updates done on my bike including the windscreen cushion pad, chain roller and the ECU update.
Although I've barely had a chance to ride the bike post the updates, the 35 km ride from the SVC to home gave me a rough idea that the bike vibrates lesser than earlier and the chain noise, which I could hear only on speed-breakers or potholes, has now completely vanished. Many RR310 owners do believe that there is a difference in the pick-up, fuel efficiency and the top speed of the bike post this ECU update although the service engineer has clarified that this update is only done to eliminate the stalling issue that some people, including me, were facing. I'll need to ride the bike at least for one more week before I can comment whether the ECU update has actually made a difference to the problem of the bike stalling often.
There was also a rumour shared by a few blogs/online publications that there is an update for the seat as well. I asked the engineer at the SVC who told me that the problem is exclusively limited to the first lot owners where the seat material of the pillion seat starts to tear off (for the lack of a better word) and TVS plans to replace it for them only. No one in my circles seems to have been affected due to this issue although there are a considerable number of first batch bikes.
Another issue we RR310 customers (at least in Mumbai) are facing is the shortage of these updated parts. I had placed an order for the windshield cushion visor almost two months ago after I saw it on a friend's bike in January, when I had gone to get the heavier bar-end weights installed. I was constantly in touch with the engineer from the SVC, who is a part of the 310 owners Whatsapp group, but there was no update till the first week of March. I got fed up and sent a mail to the customer care mail id of TVS Motor Company. Surprisingly, I got a call from the SVC in less than 48 hours, confirming that they now have all the required parts in stock. No stock for 2 months and suddenly you have stock in 2 days, something seems amiss right, TVS Motor Company?
Initially, I got a call from one of the service advisors, whose voice seemed to be pretty tensed as he was likely under pressure from the SVC or from TVS themselves. I had to calm him down a bit before keeping the call, and I told him I knew the mistake was on the company's part and not his, hence he doesn't have any reason to worry. Later in the day, I received a call from Mr. Arun, the head of the after-sales/service department who patiently listened to my concerns before telling me the same thing that all the parts in question were now available and I could come and get it installed the next day itself. Since my 3rd service was barely 10 days away, I told him I would be coming only then to install these parts as well. |