Hero MotoCorp launches 24x7 Roadside Assistance Program

TusharK · 11th October 2020, 17:27

Hero MotoCorp has introduced a 24x7 Roadside Assistance Program (RSA) for its customers.

Hero MotoCorp launches 24x7 Roadside Assistance Program-56594_hero_xtreme_160r001.jpg

Customers can enroll themselves for the RSA program through their nearest Hero MotoCorp dealership at an inaugural price of Rs. 350 for an annual subscription.

The service can be accessed through the toll-free number or through the Hero Customer App.

Here are the services offered under this program:

On-call Support
Repair on spot
Tow to the nearest Hero workshop
Fuel Delivery in case of fuel run-out
Flat tyre Support
Battery Jump Start
Accidental Assistance (on demand)
Key Retrieval Support

Hero MotoCorp is offering a 1-year RSA subscription for free on the Xtreme 160R, Xtreme 200S & XPulse 200.

Link to Team-BHP News

haneeshN · 11th October 2020, 17:34

This is a welcome move and a good deal for the customers. With its vast dealer network, it'll be easy for Hero to provide support quickly at most part of the country. I hope the service levels are good and wish other manufacturers to offer such services.

The cost of the subscription is really good and hope they don't increase it a lot in future. I'll go with this subscription for my Xpulse 200.

robindsouza82 · 12th October 2020, 06:29

Looks to be the first step by Hero to take better care of the customers buying their bikes on the upper end of the price range.

Hero has been at the forefront of innovation in customer care, first the hero passport, then 5 year warranty and now RSA.

I hope other manufacturers follow in Hero's footsteps and provide more services like these. Premium motorcycles have become really expensive and it's about time the customers deserve these.

SS80 · 13th October 2020, 21:08

Do we have similar RSA options for old bikes? For example 2012 bullet or pulsar etc

This would definitely help on a puncture situation.

11th October 2020, 17:27	#1
TusharK Senior - BHPian Join Date: Jul 2017 Location: Pune Posts: 6,266 Thanked: 55,818 Times	Hero MotoCorp launches 24x7 Roadside Assistance Program Hero MotoCorp has introduced a 24x7 Roadside Assistance Program (RSA) for its customers. Customers can enroll themselves for the RSA program through their nearest Hero MotoCorp dealership at an inaugural price of Rs. 350 for an annual subscription. The service can be accessed through the toll-free number or through the Hero Customer App. Here are the services offered under this program: On-call Support Repair on spot Tow to the nearest Hero workshop Fuel Delivery in case of fuel run-out Flat tyre Support Battery Jump Start Accidental Assistance (on demand) Key Retrieval Support Hero MotoCorp is offering a 1-year RSA subscription for free on the Xtreme 160R, Xtreme 200S & XPulse 200. Link to Team-BHP News Last edited by TusharK : 11th October 2020 at 17:28.
	(4) Thanks

11th October 2020, 17:34	#2
haneeshN BHPian Join Date: Jun 2017 Location: Bangalore Posts: 88 Thanked: 427 Times	Re: Hero MotoCorp launches 24x7 Roadside Assistance Program This is a welcome move and a good deal for the customers. With its vast dealer network, it'll be easy for Hero to provide support quickly at most part of the country. I hope the service levels are good and wish other manufacturers to offer such services. The cost of the subscription is really good and hope they don't increase it a lot in future. I'll go with this subscription for my Xpulse 200.
	() Thanks

12th October 2020, 06:29	#3
robindsouza82 Newbie Join Date: Jul 2012 Location: Bangalore Posts: 19 Thanked: 22 Times	Re: Hero MotoCorp launches 24x7 Roadside Assistance Program Looks to be the first step by Hero to take better care of the customers buying their bikes on the upper end of the price range. Hero has been at the forefront of innovation in customer care, first the hero passport, then 5 year warranty and now RSA. I hope other manufacturers follow in Hero's footsteps and provide more services like these. Premium motorcycles have become really expensive and it's about time the customers deserve these. Last edited by GTO : 13th October 2020 at 11:39. Reason: typos
	() Thanks $Received Infraction$

13th October 2020, 21:08	#4
SS80 BHPian Join Date: Apr 2019 Location: Bangalore Posts: 246 Thanked: 928 Times	Re: Hero MotoCorp launches 24x7 Roadside Assistance Program Do we have similar RSA options for old bikes? For example 2012 bullet or pulsar etc This would definitely help on a puncture situation.
	() Thanks