[Shur'tugal]

Front of my Himalayan caught on fire on my way into work. Steam rising, electrical burning smell - pulled over and the front wiring had gotten fully burnt.

Not sure how this happens. Pulled over on the side of the road waiting for RSA right now.

Here's a link to a video:

https://youtube.com/watch?v=9NjOuXUY...pNQQtAZFfSG38T

[Captain Slow]

Glad you are safe! Any aftermarket Fitment of lights, horns etc ?

[Shur'tugal]

Originally Posted by Captain Slow

Glad you are safe! Any aftermarket Fitment of lights, horns etc ?

Nothing at all. Bone stock.

The service centre is asking me to get a Fire Report from Fire Brigade Station. Which will then be submitted to insurance, and then the whole wiring will be changed.
Atleast 10 days, is what they're saying.

Is this the typical process? Does anyone have a contact from Royal Enfield I can escalate this to? Should not be happening to any bike, let alone a two month old bike.

Edit: Kicked up a bit of a fuss, manager came, now they're saying it'll get done in warranty. Trying to be calm about this, apathy of the service centre did not help the cause.

[LazyGunner]

Originally Posted by Shur'tugal

The service centre is asking me to get a Fire Report from Fire Brigade Station. Which will then be submitted to insurance, and then the whole wiring will be changed.

I'm not an expert in this matter. But why does it have to be done by insurance? The bike is under warranty. The way I see it, the company has to bear the costs for repairing it and more importantly try and study what caused it so that it won't happen again in your bike or any other bike.

[V0rtex]

Originally Posted by LazyGunner

I'm not an expert in this matter. But why does it have to be done by insurance? The bike is under warranty. The way I see it, the company has to bear the costs for repairing it and more importantly try and study what caused it so that it won't happen again in your bike or any other bike.

If the fire was caused by a manufacturing defect, the company should be responsible for it and should replace the product without involving insurance. However, the company will likely try their best to pressure you into filing an insurance claim.

[Shur'tugal]

Originally Posted by LazyGunner

I'm not an expert in this matter. But why does it have to be done by insurance? The bike is under warranty. The way I see it, the company has to bear the costs for repairing it and more importantly try and study what caused it so that it won't happen again in your bike or any other bike.

Originally Posted by V0rtex

If the fire was caused by a manufacturing defect, the company should be responsible for it and should replace the product without involving insurance. However, the company will likely try their best to pressure you into filing an insurance claim.

Being fixed under warranty now.

[vj_v3]

Originally Posted by Shur'tugal

Nothing at all. Bone stock.

The service centre is asking me to get a Fire Report from Fire Brigade Station. Which will then be submitted to insurance, and then the whole wiring will be changed.
Atleast 10 days, is what they're saying.

Is this the typical process? Does anyone have a contact from Royal Enfield I can escalate this to? Should not be happening to any bike, let alone a two month old bike.

Edit: Kicked up a bit of a fuss, manager came, now they're saying it'll get done in warranty. Trying to be calm about this, apathy of the service centre did not help the cause.

Don't forget to ask for replacement bike until they fix or pay daily allowance for your commute. If they agree to allowance, take it in writing. Make noise if they don't agree to any.

[Shur'tugal]

Originally Posted by vj_v3

Don't forget to ask for replacement bike until they fix or pay daily allowance for your commute. If they agree to allowance, take it in writing. Make noise if they don't agree to any.

Can you help me with what the process for this would be? Do I take it up with Royal Enfield, or with the Service Centre?

I had the thought of asking, but in the moment I was just focused on getting the bike in for repair.

[V0rtex]

Originally Posted by Shur'tugal

Can you help me with what the process for this would be? Do I take it up with Royale Enfield, or with the Service Centre?
I had the thought of asking, but in the moment I was just focused on getting the bike in for repair.

Contact Royal Enfield directly. A friend of mine had some electrical issue in his INT 650, he was getting electric shocks from his bike during rainy season. The service center folk’s didn’t believe him and didn’t replace the parts for him, he emailed RE and they immediately fixed the issue for him.

[MileCruncher]

Originally Posted by Shur'tugal

Can you help me with what the process for this would be? Do I take it up with Royale Enfield, or with the Service Centre?
I had the thought of asking, but in the moment I was just focused on getting the bike in for repair.

Good to know you are safe. Could you please tell us which dealer is this you are dealing with ?

As a precautionary step, you should write directly to RE about this fire. Its important that manufacturer knows about this especially in a 6 month old product.

Hope all gets sorted soon.

[Shur'tugal]

Originally Posted by V0rtex

The service center folk’s didn’t believe him and didn’t replace the parts for him, he emailed RE and they immediately fixed the issue for him.

Originally Posted by MileCruncher

As a precautionary step, you should write directly to RE about this fire. Its important that manufacturer knows about this especially in a 6 month old product.

Hope all gets sorted soon.

Thank you.

Sending this mail out. Does anyone have a specific mail id I should send this to?
Planning to send it to support@royalenfield.com

Dealing with the First Mumbai Royal Enfield Service Centre (Worli)

[adrian]

Originally Posted by Shur'tugal

Front of my Himalayan caught on fire on my way into work. Steam rising, electrical burning smell - pulled over and the front wiring had gotten fully burnt.

Not sure how this happens. Pulled over on the side of the road waiting for RSA right now.

Here's a link to a video: https://Youtube.com/watch?v=9NjOuXUY...pNQQtAZFfSG38T

If that wiring retainer is metal, then it is definitely bad design. In old bullets it used to be a plastic clip which was flexible and wouldn't cut into the wiring loom. Also the whole wiring was enclosed in a pvc casing. In your case as the handle bar was moved from lock to lock, the metal retainer kept on scrubbing on the surface like a blade pealing away the insulation and at one point it short circuited. Luck that you were observant, which averted a big fire. I think the company should replace your wiring under warranty. With RE, it requires some arm bending and neck snapping like you see in commando movies.

Also every RE motorcycle owner should keep a good watch on the wiring loom, especially near the handle bar area, where there is a good chance for the wiring to get pinched.

[Shur'tugal]

Sharing an update on the electric fire issue.

I sent the e-mail to Royal Enfield, they responded by creating a complaint. Was a pretty vague 'customer support' response (they called it an 'engine smoke' issue).
Got a call from someone from the showroom also right now. He said they have been able to change the wiring, but the lockset got burned (?), so they have to change that. Part is not available, so it may take some more time.
I asked for a replacement motorcycle in the interim, but he said they did not have a provision for the same, and will focus on getting the bike ready ASAP.

They asked me to reiterate the incident, and said they have shared their observations with RE. Did not share what those observations were with me.
It seems like the machinery to address this has started to move, albeit fairly slowly. I'm going to try and be patient to allow them to diagnose what caused this properly. But it is important they do, for all of our safety.
Also, don't feel great about a new bike being opened up and extensive work being done, but I guess I have to deal with that.

Will share more updates when I have them.

[ebonho]

Originally Posted by Shur'tugal

Sharing an update on the electric fire issue.

Got a call from someone from the showroom also right now. He said they have been able to change the wiring, but the lockset got burned (?), so they have to change that. Part is not available, so it may take some more time.

Is the lock-set electronic?

Cheers, Doc - a much traumatized Storme tailgate electronic latch lock-set owner and multiple time replacer

[Aditya]

My 2-month old Royal Enfield Himalayan 450 catches fire | Wiring and lock set to be replaced - Posts moved to a new thread.