Sudden Refusal To Crank in traffic, Spares Availability & Service Experience:
6th December 2024: It was an usual commute to office. End of the week, looking forward to the weekend, and as usual returning home from office dealing with typical Friday night traffic. With heavy traffic at a signal, I turned off the ignition and waited along with my fellow commuters for the lights to change. As soon as the signal was given, I pushed the ignition knob down. No sign of cranking!

Tried again, nothing, then again, 2-3 times, absolutely dead! The lights, the LCD console, was on, engine warning light was on, but it just refused to crank. Middle of the road, with impatient commuters honking left and right. Without any option, I turned on the hazards, wheeled the bike into the service road carefully. It was very congested too but somehow managed to push to a spot with reasonable amount of space. First call to dad about my situation, then called the MD of Shanti Motors, Pallikarnai (same showroom where I took delivery from) and explained about that had transpired. At first, there was some reluctancy since the workers had left and was told to try and get in touch with a nearby dealer. But thankfully, got a call back within 2-3 mins. He recommended to try RSA of Yamaha and at the same time two mechanics were sent to my location from the showroom. So whomever was quicker to reach, will get there. While the RSA number provided by Yamaha had that usual out-sourced recorded message like instructions, it did eventually got me in touch with someone, but he was a bit far off and since it would take too long, I declined and opted to wait for the technicians from Shanti Motors to arrive.

Checking the battery voltage, wasn't the issue as it turned out
After a total hour of waiting, two technicians arrived. At first they inspected the battery, checked the voltage, everything seemed pretty normal. But just no sign of cranking. Then they took it to a nearby street and managed to jump start it. All this time, I was in constant touch with the MD of Shanti Motors who recommended for the technicians to take the bike back to showroom to check the issue the following day as there was no root cause found yet and it could occur anytime again. Reluctantly, I agreed, I didn't have much of a choice. So many emotions were going through the head. They rode the bike back while I returned home with my brother who had come after I called him. I was hoping badly, it was just a small niggle and tomorrow, everything will return to normal.
7th December 2024: First thing, I went back to the showroom, that is around 11.00 AM. It seemed the bike still wasn't inspected by technicians yet. Initially, I wasn't happy with how things were going. First response I got was, it will be checked on Monday morning only. But I wasn't ready to accept that. Once again after some persuading, and some calls, the service guys finally inspected the bike with the OBD tool. It turned out that something in the Stator Assembly unit had failed, which I found after some searching, provides power for the motorcycle's many electrical needs, including lighting, ignition, the fuel pump, and the starter. No wonder it wasn't cranking! By the end of the day, it seemed that the part needs to be ordered from Yamaha directly and out of the two main factories, only Surajur plant near Delhi had stock of a new stator assembly. It would take at least 5-7 working days for the part to arrive at the showroom, basically a week.
What the Stator Assembly looks like
Being my dream motorcycle and the fact that such an issue happened this early in ownership, was really hard to digest for a few days. Way too emotional too. Even the service guys said, this has never occurred before on an R3, just so happens I was the one to land in this. But I was assured that, this would be covered under warranty and the bike would be given back as soon as the part reached the showroom. What happened, as happened, will just need to push through a week and hope for the best.
One good thing was, there was never a scenario where I was left in the dark. Each and every time, be it a message/through phone call, my queries/concerns were always addressed. So communication with the dealer was without any hiccups. Soon by the end of the week (14th Dec 2024), I decided to visit the showroom once just to get the tracking no. Seemed it reached Chennai. Only a matter of time it reaches the showroom. Finally, on 16th Dec evening, got confirmation that the part has reached the showroom and work has begun. Next day evening, the bike was ready. They mentioned, they even arranged for a senior technician to inspect the bike thoroughly to ensure no further hiccups will be possible. They said, they will test ride the bike again, though personally I didn't feel comfortable earlier of this practice, this time I felt it was very much required to ensure smooth sailing. Bike was given a good wash before getting delivered. As it was under warranty, no charge was added. I guess the stator assembly costs Rs 7900/- as per the bill amount shared.

Back Home!
So, to conclude then,
Was I disappointed? - Of course I was. Frankly never in my wildest dreams I imagined, such a scenario would occur to me. I mean machines can go wrong, but I never expected it to be this early in ownership, that too from Yamaha. Emotions were really high during the first few days of this episode. But in the end, it wasn't a nightmare, not even by a long stretch. Thankfully, Yamaha too had stock of spares at one of their manufacturing plants, no idea, how much longer it would've taken if this had to be imported like the bike! Of course, while I cannot comment on how such scenarios are handled by Yamaha dealers/service centers in general, my experience was really good with Shanti Motors, Chennai. As impatient I was initially, my messages/calls were never ignored and was in constant touch during this whole episode. So, definitely, thumbs up for the same. It was not one of those cases where, after taking delivery of the bike, the folks treated you differently when you land in a problem.
And just within three days, thanks to rainy, wet and slushy road surface, back to normal
Having ridden for 2 days after receiving the bike, no sign of any further trouble seen. Hope to cover many kilometres without worry from now onwards!
Ride Safe!