[amolathalye]

Hi Everyone ,

I was thinking to share my very unpleasant experience of owning the Hero Passion Xtec since a long time but was holding it back as I always thought that the largest Indian two wheeler maker will some day get my bike fixed. But unfortunately after almost 1.5 years of struggle , they still have no clue or a solution to the issue leaving me frustrated and tired. To keep it short , I am describing the episode as below and seek help from experts.
Purchase - April 2023
Dealer & Service center - Hero Fortpoint Automotive Ltd. , Mahim - Mumbai
The issue - Even before we could give it to first free service the bike started stalling abruptly while riding , it mostly happens when clutch is pressed when bike is in motion. I immediately notified this issue to the service station and they said it would get resolved after first service. But it persisted through all 3 free services and I had to keep taking the bike back to them many times since the purchase. Every time they assured to fix it. Till now they claim to have changed the Engine control unit , the entire wiring and latest being the magnet coil , all under warranty. Unfortunately there has not been any improvement so far and suffering continues. I also asked few local mechanics but they did not show any interest. I request everyone to share their thoughts and of course possible solution.

[b16h22]

Originally Posted by amolathalye

The issue - Even before we could give it to first free service the bike started stalling abruptly while riding , it mostly happens when clutch is pressed when bike is in motion.

It could be your side stand sensor or the clutch switch malfunctioning. I'm not sure if the Passion Xtec has a side stand engine cut-off feature. If it does, you can ask them to check it.

[Boringrider]

Clutch cable adjustment, side stand sensor issues, low idle rpm could be some potential areas to check. Personally, I would spend a little money and try taking it to an independent garage for a diagnosis at least because these dealers seem incapable of even basic tasks.

[Vagabond27]

• Is your MIL lamp ON?
• Check if engine stalling occurs when the i3s button is OFF or not.
• For Passion, the ECU and throttle body is an integrated unit. Since it is new, i assume everything is fine there. My suggestion is to reset the ECU by connecting it to the OBD tool at the service center and set the recommended idle rpm. This should solve the issue.

[amolathalye]

Originally Posted by Vagabond27

• Is your MIL lamp ON?
• Check if engine stalling occurs when the i3s button is OFF or not.
• For Passion, the ECU and throttle body is an integrated unit. Since it is new, i assume everything is fine there. My suggestion is to reset the ECU by connecting it to the OBD tool at the service center and set the recommended idle rpm. This should solve the issue.

Hi ,

The MIL lamp is not on. Today in the morning the bike stalled and refused to start with self start button. Then I used the kick to start , the bike started but the engine was revving at very high rpm violently with loud noise. Somehow I managed to take it to same service station again. They said they would look into the matter. I know what that means. They are totally incapable.

[amolathalye]

There has been little development which I want to share with you all.
As the issue of staling persists with the bike , I kept on complaining to Fortpoint hero service station. But they could not offer any remedy. So finally i contacted the customer care number of Hero motors and also emailed them in detail. They responded with contact details of the area manager. Upon my communication with him he directed my case to the floor supervisor at Fortpoint to do one diagnostic test as per his instructions. He made me ride the bike for few kms with the their laptop connected to the bike. The laptop has their diagnostic software. The bike stalled many times during the test. The data was recorded and sent to some experts in Hero. Now I am awaiting their analysis.

[Vagabond27]

Originally Posted by amolathalye

There has been little development which I want to share with you all.... Now I am awaiting their analysis.

Any update on the issue?

[amolathalye]

Originally Posted by Vagabond27

Any update on the issue?

Hi ,

The service station has returned me the bike. But the problem is still there but now it's less frequent. If one day it works well , it may start stalling on the very next day. It's driving my crazy. They wanted me to go back to them but now I am too fatigued to do that again and again. I am not sure about my next plan of action.

[BullettuPaandi]

Originally Posted by amolathalye

it mostly happens when clutch is pressed

Originally Posted by amolathalye

the engine was revving at very high rpm violently

Assuming you've already got the clutch switch checked, as suggested above, I think it could be faulty Idle Valve (IACV), MAP sensor, or even faulty Throttle Position Sensor. It could also be faulty Air Temperature Sensor causing the ECU to improperly adjust Idle speed. Interestingly, I remember that in my bike the MAP, TPS and Air Temp Sensors share a common connector (yours might be similar too). So, assuming they've indeed replaced the Wiring Harness- although I am suspicious- it could be faulty connector on the sensor end as well.

Faulty MAP sensor directly affects fueling and cause stalling. As for the other: When the clutch is pressed (and if the clutch switch is working properly) and no input in throttle is applied, the ECU should adjust idle valve that bypasses the throttle plate accordingly, and intake air temperature is one of the parameters used by the ECU to determine the amount of adjustment needed. So, any link in this system- sensors, connectors, ECU- could be the potential cause for the stalling.

The same for the 'high RPM after starting issue'. Faulty IACV or TPS might cause more air intake than needed on start-up, and the MAP reading this might ask the ECU for more fuel, leading to higher RPM.

None of this explains how it got less frequent, however. So, I probably am missing something or, you probably are applying some throttle to not stall the bike (with or without realising).

[Oldschool guy]

The issue is common with Hero Moto Corp their line-up of 100 cc, 110 cc and 125 cc segment since BS6. Hero uses lot of parts share may be some kind of sensors are not proper giving improper data to ECU. I know Hero Fortpoint Automotive Ltd at Mahim its like going to SBI Bank and expecting a customer service. There are plenty of good mechanics in Mahim, Dadar check with the ones who will have diagnostic tool for Hero and get the issue sorted.

The folks at Hero Moto Corp instead of resolving such issue they are interested in providing updates with Bluetooth options to all of their line up's. I mean why would you need a Bluetooth on your Splendor that also only providing details of call and message notification only. I came across this interesting blog on Hero website with title Troubleshooting Common Issues: A Guide for Super Splendor XTEC Owners. I don't know what their marketing team was smoking while publishing this blog as it seems done by external agency who doesn't even have idea anything of motorcycle and use AI to write blog.

Imagine a company posting blog wherein they mention check the coolant level and to inspect the radiator on it's air cooled engine of Super Splendor.

[amolathalye]

Hi Oldschoolguy ,

I have been dealing with Fort Motorpoint , Mahim since last more than1 year for same issue. Now I don't have any plans to go back to them . Please share the details of suitable mechanics in our area so that I can try that option now. Thanks !

[Oldschool guy]

Check with these options:

1. Dynamic Racing Concepts at Shop no. A1 & A2, Bhaveshwar Mansion Lt. Dilip Gupte Marg, Mahim Goa, Portuguese Lane, Mumbai, Maharashtra 400016.
I generally take my motorcycle over here as they offer good service, service centre manager - Shekar is good knowledgeable and owner Raj is biker himself and very helpful folk. When Fortpoint was unable to help me with my scooter fuel cap open and close mechanism Dynamic racing people helped me resolving with the issue with tunning cable properly. Check with them whether they have OBD unit identifying Hero motorcycle code.

2. Smash Auto Works at Takandas Kataria Marg, opposite Thangabali Restaurant, Mahim West, Mahim, Mumbai, Maharashtra 400016.
Not sure whether they could help with Hero bikes but the owner is an expert in 2-stroke bikes.

3. Fatima Auto at Shop 3, Crystal Colony, Soonawala Agiary Marg, beside Canossa convent high school, Mahim:(w, Central Government Staff Colony, Mahim, Mumbai, Maharashtra 400016.
Not sure whether they could help with new Hero bikes as they majorly deal in vintage bikes but the owner is very helpful and knowledgeable. I keep on hoping over this place enjoying tea with owner to check any new collection he got for sale.

4. Uday Pulekar Garage - Opposite to BMC G North Ward Office, Harishchandra Yelve Marg, Off, JK Sawant Marg, near Plaza Theatre, Dadar, Mumbai, Maharashtra 400028
He is an single mechanic garage , he don't have new OBD scanners and all but is having extensive knowledge and he will try to find the root cause but don't expect he would solve your issue instantly, he takes his own sweet time of few days as he is ageing and he likes to work alone according to his mood.

I service my scooter at Fortpoint, Mahim every time some or odd issue is there but if I complain to supervisor then he use to make sure mechanic who worked on my scooter rectify the issue. The issue over there seems so many motorcycle for service per day that staff are in rush to do service.

I was also thinking of selling other motorbike and purchasing commuter motorcycle like Splendor or Passion as currently don't ride much and needed bike with comfortable pillion seat for city commutes only. I did some research and it seems this issue now a days with old models motorcycle who are been retrofitted with BS6 emission support wherein the engineering is not much great and use of lower quality sensors to keep cost in control. I have heard lot of people purchase BS6 Splendors and they convert it into BS4 version and it runs amazing may be you should explore this angel as well.

[amolathalye]

Thank you so much OldschoolGuy for sharing everything in great detail. I have seen the racing concept garage many times while passing from that there but always thought that they only repair / service expensive bikes as I have seen many super bikes parked outside. But now as you have confirmed I shall soon visit them.