[DarthFader]

Its heartbreaking reading OP's experience with Honda. People buy Honda over RE for their promise on quality and if even that is not fulfilled then what is the point in putting in so much of your hard earned money with this brand.

Honda did lose more than one potential customer (including me) reading this thread. I know it wont matter much to a big brand but I guess thats all I can do from my side as a form of resistance.

I hope you find a resolution soon brother @jkpz.

[jkpz]

Thanks for the heartwarming support guys. Really do appreciate it.

Sadly I had to rush to my hometown due to an emergency. I don't know if I can keep this up with Honda anymore or when I can return. Currently looking into alternatives.

Will try to keep the thread updated as much as I can if I do make any progress at some point in time.

[Captain Slow]

Originally Posted by jkpz

Hi BHPians,

Just dropping in with an update.
.

Hi, I experienced the same issue with my Himalayan 450 and raised complaints repeatedly. Royal Enfield did nothing with my concerns, stating it was normal and offering no solution.

After 3,000 km, the issue resolved itself. From what I’ve gathered, it was likely caused by tire wear.

I’m unsure if this applies to your situation, but I hope sharing my experience helps. I can understand how it feels.

[Baristyro]

Hi, I experienced the same issue with my Himalayan 450

After 3,000 km, the issue resolved itself. From what I’ve gathered, it was likely caused by tire wear.

This may very well be the issue as well. Our family has multiple bikes and sometimes the old Bullet randomly starts pulling right upon leaving the handlebar, the issue was quite apparent right after it came out of a long hiberation. Gradually, the right pulling decreased with more and more running, to the point where it has almost resolved itself completely.

Still not a 100% maybe, but sometimes I leave the handlebar fully expecting it to dive right but it doesn't most of the times.

@jkpz, if the issue persists with your bike, try getting it back from the Honda guys, rack some miles and see if the problem persists.

[dinesh_redhawk]

Originally Posted by jkpz

Thanks for the heartwarming support guys. Really do appreciate it.

Sadly I had to rush to my hometown due to an emergency. I don't know if I can keep this up with Honda anymore or when I can return. Currently looking into alternatives.

Will try to keep the thread updated as much as I can if I do make any progress at some point in time.

I feel sad for you brother. Knowing your pain and struggle, i am frankly feeling better that i learnt my lesson with Honda sooner and sold my bike and got a good preowned versys 650. Now I am tension free and enjoying my ride. I was among the few ones who raised all these issues on my YT video, which got feedbacks like - you dont know how to ride, you are an idiot, you hate Honda, you are a newbie and what not...And now iam seeing slowly similar issues are popping up about NX500. Honda has lost a customer and i will never be going back for sure. Infact with my experience, its worse than RE because after i bought it, every month it was sucking nearly 5k money and 2 visits to SC monthly.

Looking at your issue, there are only 2 solutions-
1) pursue legal and ask for full repayment or replacement of bike - which will be a more tiring, stressful, time taking and financially impactful solution. I wont recommend this.

2) Get the bike from ASC and give them clear feedback that you are taking back the bike, with unresolved issue. Take it outside to some good garage. Get it checked and fix whatever can be and then sell it off...Buy a new one from different brand. Peace of mind and bank balance.

[W.A.G.7]

Ouch! I followed this thread closely, never replied here, but I must comment now. If you ask me, that thing isn't meant for you. Get rid of the bike asap. I don't think Honda will help you much with this, looking at their responses to your problem. Honda dealers are least interested in solving problems; their customer is always the last priority. I don't like their lacklustre attitude toward getting to the root cause of the problem - they only seem to be interested in doing cosmetic fixes. I also don't think that legal recourse will help much. Just cut your losses and move on to a better brand. The struggle to get things rectified is not worth your time and money.

[CrAzY dRiVeR]

Originally Posted by dinesh_redhawk

Knowing your pain and struggle, i am frankly feeling better that i learnt my lesson with Honda sooner and sold my bike and got a good preowned versys 650.

Sorry - are you talking of issues with the CB500X or NX500? Asking because its a bit too soon to have upgraded from the NX500.

Versys 650 is a much better bike, if the weight is not a bother. Congratulations and wishing you better miles ahead.

[dinesh_redhawk]

Originally Posted by CrAzY dRiVeR

Sorry - are you talking of issues with the CB500X or NX500? Asking because its a bit too soon to have upgraded from the NX500

I was talking about NX500. CB500x was much much better than this.

[PreludeSH]

Originally Posted by dinesh_redhawk

I and what not...And now iam seeing slowly similar issues are popping up about NX500. Honda has lost a customer and i will never be going back for sure. Infact with my experience, its worse than RE because after i bought it, every month it was sucking nearly 5k money and 2 visits to SC monthly.

balance.

Which bike are you talking about that you had issues with? You did not have NX500 since you are saying similar issues cropping on NX500?

[jkpz]

Hi everyone,

I was able to take a test drive today after the Honda team told me multiple times that the issue is surely fixed now. They were urging me again and again to come and take a test drive. I was in Bangalore for just one day today, had a lot of other stuff to do so adjusted my time and went to the service center for driving.

I really, really thought the issue is finally fixed for real considering how much they urged me to come and take a test ride. I told them multiple time I wont come because I know the issue is not fixed and you have been fooling me multiple times, etc.

Immediately when I reached the service agent started saying the issue is only existent below 40kph. Immediately I understood the issue is not fixed. And alas!, took a test ride issue was neither fixed nor even seen a narrow improvement.

Took the same mechanic who told "100% fixed, I personally took a test ride" with me as pillion. Mid-ride he said "Hmmm yeah issue is still there". I mean..... How much can these guys lie. Took a video (attached with the post, taken by the mechanic).

Decided to not visit the service center, told them the same too. They were talking about how even via court replacement is a very long shot and maybe adjusting through Honda (where I will be facing losses, big losses) might be better. I need to take more advice from lawyers. Also decided to follow this legally from now on as Honda is happy selling unsafe motorcycles to customers. They are dismissing the issue saying "Why is the customer leaving the handlebar at speeds above 40kph?". I even sent them articles saying this is a basic test for checking motorcycle alignment/handling issues.

http://www.youtube.com/watch?v=bn34bR3fTL4

[Balaji31582]

I sincerely empathise with your situation and that too with a "Japan" manufacturer.
For their question on how a driver can leave hands and drive above 40kmph, this seems to be more tactical and tricky and not really addresses the issue. Maybe you need to ask them if all their bikes will sway towards one side beyond 40kmph? if not, how come this alone and what is the grade of their Quality checks in this case?

[jkpz]

Thanks for the replies guys.

Originally Posted by W.A.G.7

Ouch! I followed this thread closely, never replied here, but I must comment now. If you ask me, that thing isn't meant for you. Get rid of the bike asap. I don't think Honda will help you much with this, looking at their responses to your problem. Honda dealers are least interested in solving problems; their customer is always the last priority. I don't like their lacklustre attitude toward getting to the root cause of the problem - they only seem to be interested in doing cosmetic fixes. I also don't think that legal recourse will help much. Just cut your losses and move on to a better brand. The struggle to get things rectified is not worth your time and money.

Yeah, this is what I am thinking too. If nothing works put and I do get a faulty bike. I'll probably try to fix the issue with another mechanic and sell it immediately as I no longer would want to be associated with Honda in any way. Posting my experience in detail online first of course.

Originally Posted by dinesh_redhawk

I feel sad for you brother. Knowing your pain and struggle, i am frankly feeling better that i learnt my lesson with Honda sooner and sold my bike and got a good preowned versys 650. Now I am tension free and enjoying my ride. I was among the few ones who raised all these issues on my YT video, which got feedbacks like - you dont know how to ride, you are an idiot, you hate Honda, you are a newbie and what not...And now iam seeing slowly similar issues are popping up about NX500. Honda has lost a customer and i will never be going back for sure. Infact with my experience, its worse than RE because after i bought it, every month it was sucking nearly 5k money and 2 visits to SC monthly.

Looking at your issue, there are only 2 solutions-
1) pursue legal and ask for full repayment or replacement of bike - which will be a more tiring, stressful, time taking and financially impactful solution. I wont recommend this.

2) Get the bike from ASC and give them clear feedback that you are taking back the bike, with unresolved issue. Take it outside to some good garage. Get it checked and fix whatever can be and then sell it off...Buy a new one from different brand. Peace of mind and bank balance.

Yeah legal approach is a pain indeed. Luckily I have a good lawyer I can trust. If nothing can be worked out via Honda, I'll just take it via legal route. Second approach is also there in mind, but have to see how complicated things can get via legal by taking some more advice.

Originally Posted by DarthFader

Its heartbreaking reading OP's experience with Honda. People buy Honda over RE for their promise on quality and if even that is not fulfilled then what is the point in putting in so much of your hard earned money with this brand.

Honda did lose more than one potential customer (including me) reading this thread. I know it wont matter much to a big brand but I guess thats all I can do from my side as a form of resistance.

I hope you find a resolution soon brother @jkpz.

Yeah, whenever anyone asked "why buy the overpriced
Honda instead of the other twins?". My first answer was "It's a Honda. Honda = peace of mind". My oh my was I wrong. Was a huge Honda fan boy before as my first bike was a trusty old CBR150R. Loved that bike to bits. So much for that.

Adding to the post:
The last thing Honda agents said to me was to allow them to do the chassis repair as well. If it doesn't get fixed even after that, then only am I entitled to blame Honda fully.

I am still skeptical about it. An easy explanation is when someone buys a used bike, if they find out that the chassis was worked on in any way, naturally they would take a step back. I don't know if this is the same for everyone but this is my experience.

Plus with what Honda team have been doing to my bike, fixing again and again without any proper inspection or testing (because the issue never gets fixed or reduced even after they say they fixed it), I highly doubt they would do a professional and precise job fixing the chassis. Worried some other issue might pop up like vibrations or other handling issues later in the future.

[CrAzY dRiVeR]

Originally Posted by jkpz

I am still skeptical about it. An easy explanation is when someone buys a used bike, if they find out that the chassis was worked on in any way, naturally they would take a step back. I don't know if this is the same for everyone but this is my experience.

Don't think that's a factor you need to worry about - How many buyers would know to inspect the chassis? And even if so - how many more would be waiting to get their hands on a Honda.

Used market for Honda's premium bikes is pretty insane thanks to the reputation of reliability and cheap service and I don't see it going to be any different for the NX500.

My worry though, on such bikes covered in plastic - would be the fit and finish once they take the bike apart and put it back.

[jkpz]

Originally Posted by CrAzY dRiVeR

Don't think that's a factor you need to worry about - How many buyers would know to inspect the chassis? And even if so - how many more would be waiting to get their hands on a Honda.

Used market for Honda's premium bikes is pretty insane thanks to the reputation of reliability and cheap service and I don't see it going to be any different for the NX500.

My worry though, on such bikes covered in plastic - would be the fit and finish once they take the bike apart and put it back.

What I meant was here Honda is the seller and me the buyer. So asking me to accept a bike with chassis work is just wrong.

[PatienceWins]

Originally Posted by jkpz

The last thing Honda agents said to me was to allow them to do the chassis repair as well. If it doesn't get fixed even after that, then only am I entitled to blame Honda fully.

The factory fit and finish will get affected. Especially as this is not a fast selling model, the technicians would not be well versed with the bike.

I think Honda is making it more complicated that it need to be. Did they try with changing the tires?