re: Amazon India order messed up due to sales tax issues - Now refunded Quote:
Originally Posted by pramodkumar You can borrow my camera. I have a couple of lenses as well, if it offers and consolation
Thats why i am old fasioned, no online business.
Pramod |
Thanks!
This once incident has made me old fashioned. No more online business except for COD. Quote:
Originally Posted by rm_arjuna Fed Ex service is hopelessly low ,they are our logistic partner and we have to follow-up on consignments half the time ,i have faced similar issues of false updates on transit even when the local office knows our office location very well and they do pickup and deliver on a daily basis .
I always use COD options for value above 2000 and have cancelled abt 5-7 orders from snapdeal / flipkart due to delay in delivery beyond commited dates.Never shopped at amazon till date and had very high hope abt them , will be more vigilant after your experience.
You could always raise a dispute with your CC bank and cancel your purchase . |
I completely get your point, our logistics partner is DHL, they are not too great but is a lot better than FedEx.
Dispute is the next step. Quote:
Originally Posted by ani_meher Sankar: I am not underplaying your story, and am fully sympathetic with your case. Have you visited the sales tax office?
...
Please assume that I am talking about some other person 'Rakesh'.
Later, Rakesh emails the receipt to Amazon and they refund that much money, which is MUCH less than 30k.
I have done this with pepperfry, where octroi people would charge a lot, and pepperfry would refund it after sending the scanned copy.
Is this the right way? No, of course not. A customer HAS to get a service that he demands. But it sure is an efficient way, where you get your product in hand, you get refund of the tax (I don't think reputed players such as amazon would deny this) and perhaps some coupons if strongly demanded for your visit to Sales tax.
I think you have only 2 outcomes now:
1. Call up CC phonebanking and raise dispute. But this can get messy, as Amazon has sent the package.
2. Call Amazon and ask whether they will be willing to reimburse any penalty that the sales tax people may issue. |
I get your point and it was even considered. But i didn't want to go to the sales tax, because then i could have gone to a local shop and walked out with a camera on 29th itself and without any complications.
Amazon didn't present with that option either when I contacted them with the non delivery of the order. I asked them twice if i should go to the sales tax. They didn't answer and they never said anything like we would refund the tax if you have to pay any. If they had an option they could have asked me to collect it and the tax would be refunded. The customer service agents don't have any decision making power for non-routine scenarios. They have to "internally' contact their escalation team and their escalation team is supposed to contact me. That has never happened and i was being promised of an imminent First Encounter With The Escalation Kind since saturday 5th.
Yesterday Amazon CS on chat when i contacted them told me that they have instructed the courier to return the package to Amazon. Quote:
Originally Posted by DieselFan Sad story Shankar. My Sympathies are with you. I always shop online with COD arrangement. I know you need to shell out cash upfront and not use credit card EMIs etc but it gives a great sense of security and peace of mind. Such peace of mind is priceless for everything else we have Mastercard. :-).
Wish your problem gets resolved ASAP and you get back your money. I would suggest you immediately contest the charge on your card with HDFC at least you are secured on your principle amount. |
LOL well said
Sure will, one more day of wait. Tomorrow we are having general elections. Quote:
Originally Posted by greenhorn Have had similar experiences with FK and HS18. at least HS18 had the courtesy to send me a gift card (not discount coupon) for the inconvenience caused.
These days, other than ebay, I order everything COD. |
The lack of courtesy from Amazon is surprising. Maybe its because i was used to amazon.com level of customer care. Quote:
Originally Posted by rjstyles69 Sankar sad to know that you had such a harrowing time dealing with these guys. I put this thread on amazon.in's FB page and it was taken down in no time. Did it again, lets see what they do this time . |
Thanks! I was waiting to do that once i reach home from my wife's FB account since i don't have one. Amazon's move is not really surprising. Quote:
Originally Posted by abishek2222 If you look carefully a lot of online re-sellers on ebay do not ship to quite a few states in India, as the item may possibly be seized by sales tax. this even applies to flipkart on shipping to Kerala. I guess in your case Amazon is ultimately responsible to refund you in a timely manager. | Quote:
Originally Posted by lurker Sankar, this is to inform you that for some reason even Flipkart has stopped CoD to Kerala since past 3 weeks. I came to know this after buying a MotoG on CoD, I could not buy a flip cover since CoD was not given as an option for Thiruvananthapuram pin code for whom I intented to give this as a gift. And also another pin code for another town in Kerala was also rejected for CoD.
Now this brings me to the conclusion, that the local sales tax officials have started harassing inbound courier parcels and that is why there is a temporary delay in delivery. |
Yes i have noticed that too. First Snapdeal stopped shipping, then Jabong did and then many others followed suit, Flipkart too for some high value items. But Amazon even today they are saying that they can deliver this product to Trivandrum 695012 in 2 to 4 business days when they couldn deliver mine in 10 business days. isn't that misleading?
Screenshot i took now, with date. price also dropped from earlier 34,648 to 33,654. Still higher than what i paid. http://www.amazon.in/gp/product/B00HY9CCNI/
If Amazon didn't ship this to my pincode location I wouldn't have bought from them.
If Amazon said they need 20 business days for delivery then i wouldn't have bought from them.
But here they are still saying they can deliver this within 4 days when my order placed on March 29th is not delivered yet.
Last edited by Sankar : 9th April 2014 at 16:12.
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