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Old 9th June 2019, 17:42   #16
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Default re: DTDC steals courier contents worth Rs. 55,000! Refuses accountability, FIR filed

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I always wanted to know about this option of consumer courts. I have read many times that the consumer courts has awarded xxx amount as compensation to the party. Does anyone know if the money is actually paid and recieved by the customer. Haven't heard about people actually receiving the money, all I hear is the award and then the other party goes to a higher court for appeal.....
In case of the consumer courts, usually thw consumer is favoured. Also one can expect a faster turnaround than a usual criminal case.

I am not an expert but consumer court decisions can only be challenged in a higher consumer court, and then to the SC. For e.g. district consumer court decision can be challenged in the state consumer court only, not in the regular high court, and state consumer court decision in national consumer court. Only after that the case can be challenged in the Supreme Court.

You will have to change the nature of the complaint from robbery or stealing to deficiency in service, which can be taken to the consumer court.

Do talk to a competent lawyer to know your options, but I think this has more chances of a favourable and fast resolution.
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Old 10th June 2019, 17:46   #17
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Default re: DTDC steals courier contents worth Rs. 55,000! Refuses accountability, FIR filed

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I always wanted to know about this option of consumer courts...
+1.
I was trying to find such cases and I could not see anyone with resolution time of less than 2-2.5 years! Plus, I had no clue there's also an option for either parties to appeal to higher courts.

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@quickfox. I had read about your ordeal on Pune Mirror and hope that it gets resolved soon
Thank you. Unfortunately, Pune Mirror missed out on most of the important details and just went ahead with whatever information they could fetch from the FIR copy. Even the reporter whom I was talking to stopped taking my calls next day onward.

And by the way, I have still not received a single call or email from DTDC!!
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Old 10th June 2019, 18:55   #18
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All I ever hear is that the consumer court has awarded the compensation, I would really like to know if the compensation ever gets paid and in time to the aggrieved party. Somehow I feel the consumer courts system is a toothless tiger. I stand to be corrected in case anyone has had a good experience and willing to share.
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Old 11th June 2019, 01:01   #19
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Default re: DTDC steals courier contents worth Rs. 55,000! Refuses accountability, FIR filed

My wife once taunted me when I told her to take a video of me receiving a package from courier guy and telling him to wait so I can open it in front of him. I told her this is needed to save ourselves and have all proof in case something goes sideways.
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Old 11th June 2019, 08:15   #20
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Default re: DTDC steals courier contents worth Rs. 55,000! Refuses accountability, FIR filed

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+1.
I was trying to find such cases and I could not see anyone with resolution time of less than 2-2.5 years! Plus, I had no clue there's also an option for either parties to appeal to higher courts.
Regular civil or criminal cases will take much longer with the tareekh pe tareekh way the courts work.

Plus in a criminal case like the one you have filed, you will have one more unknown component in the equation, that of the cops. The quality of investigation, the time it takes all will impact the outcome of the case. Not to mention follow ups and the resulting frustration.

Consumer courts are much more likely to look at your case with more sympathy and empathy as they are specifically set up to protect the consumer's interests.
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Old 11th June 2019, 08:53   #21
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Default Re: DTDC steals courier contents worth Rs. 55,000! Refuses accountability, FIR filed

DTDC is the most expensive but the worst courier service in India.

My original degree certificate was sent from Bangalore to Kochi by my university on DTDC, but even after 10 days, I had not received the same at my home. So I called up the university, they gave me the tracking number, I checked it online, they had delivered my degree certificate to a lady in Chennai. I immediately alerted the university officials, they will be reissuing a new degree certificate and will take action against DTDC.

Also, last week, the local DTDC refused to deliver my parcel at my home, which is 1km away from their office, citing the reason 'we do not do home delivery' , but because she stressed 'home delivery', I asked her if its possible to deliver it to my office, which is 5kms away, which she said is possible, and hence there was no logic. I made them deliver to a bank near my home and collected it outside the bank. They have one of the worst customer care services in India.

Also they charge exhoribant rates for their service. They quoted Rs.600 for a parcel service, and for the same their competitior quoted Rs.150.

Overall I think you should take legal action against the company as this is Theft, a criminal offence.
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Old 12th June 2019, 16:11   #22
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Default Re: DTDC steals courier contents worth Rs. 55,000! Refuses accountability, FIR filed

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Regular civil or criminal cases will take much longer
.
Consumer courts are much more likely to look at your case with more sympathy and empathy as they are specifically set up to protect the consumer's interests.
Honestly, I lost all hopes of getting my stuff back withing a couple of days of the incident. And I could have waited for their response on next steps had I felt that they actually mean to do anything about it. But the way it unfolded, and then I learned how common this thing is, and that its been happening for so long - I think it's enough to suspect that DTDC is aware of this malpractice and actually harboring it. I actually want this thing to stop if it's true and hold them responsible for it. That's why I am not looking for the best way to get compensation but I am looking for DTDC to own this malpractice.

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DTDC is the most expensive but the worst courier service in India.
.
.
Overall I think you should take legal action against the company as this is Theft, a criminal offence.
You would be amazed to hear the way they have responded to the case! I spoke to the cops and they informed me that while delivery guys and delivery in-charge came to the police station, the senior officers and vigilance officer kept ignoring calls from them and did not show up for giving their statement or help with the details.
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Old 12th June 2019, 17:43   #23
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Default Re: DTDC steals courier contents worth Rs. 55,000! Refuses accountability, FIR filed

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Have been using Speed Post for sending documents rather than some private companies.
I have had similar experience with DTDC and found that their prices are inflated and there is no benefit of express delivery and international couriers too. Speed Post seems unprofessional and shabby in their dealing but are always on time and cost less. Its a perception thing. DTDC gives you a perception of being more trackable and available on call with this person or that to make you feel in control.

But, god forbid you ever loose anything shipped with Speed Post. There is just no way you can lodge a complaint without going through the proper channel which is a paper complaint at your local post office.
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Old 12th June 2019, 20:45   #24
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Default Re: DTDC steals courier contents worth Rs. 55,000! Refuses accountability, FIR filed

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I have had similar experience with DTDC and found that their prices are inflated and there is no benefit of express delivery ...
# me too! Sometime in the early 2000s I had booked an express delivery from BLR to Coonoor with DTDC that took almost 10 days to reach! Of course, there was no refund for the extra charge for "express delivery", not even an apology! I had learnt my lesson, and no one in my family has ever used DTDC since. Given the option, I also keep on requesting "no DTDC please" for incoming things to this day.

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Speed Post ... are always on time ... Its a perception thing...
Yes, it's a "perception thing"! I, for one, strongly believe that "Speed Post" is a misnomer, because they are never speedy! Recently I was close to requesting cancellation of a cheque book that was stuck at the same location for several days after the fourth day (as per tracking). I eventually received it on the 10th day! I refrained from cancelling the cheques only after talking to my local postmaster and learning that because the government had mandated priority delivery of lakhs of some kind of special letters, all regular postal deliveries were put on hold until that was done! So much for "Speed Post"!
.

Last edited by meerkat : 12th June 2019 at 20:48.
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Old 12th June 2019, 20:58   #25
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Default Re: DTDC steals courier contents worth Rs. 55,000! Refuses accountability, FIR filed

I have to ship items to my sites all over Western India and parts of Northern India as well. I have minimum trust for these transport and courier aggregates.
Worst is Rivigo followed by DTDC and Gati. least trouble is VRL whose only regular fault is delay.

It's always best to find a family owned trucking firm which does only end to end service between two cities and ship your things with them.
I've found daily weekly bi weekly services by such truckers to almost every corner of the country. For north there are daily Pune Gurgaon , Pune Ludhiyana and Pune jammu services. A weekly Pune Solan too,
Enquire a bit and you will get contacts.


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