Team-BHP - The Online Shopping Thread

Hi Guys,

Rather disappointed with a purchase made recently on "Whaaky.Com". It was for a couple of power banks - m1. The power banks were delivered but what were supposed to be 10400 mAh were barely 2000 mAh. They could not even charge my Samsung phone upto 25%.
When I tried getting a replacement / refund, I was met with a blank wall.
E-mails were not answered and it is impossible to get throughto the help line.
The one time I did I was put on hold and then disconnected.
Complaints to consumer forum have also had no response.
Luckily the amount involved was not large but it has made me more wary of these fly-by-night operators.

Stay away from Whaaky.com and a suggestion is to check reviews on that particular website before you buy.
I did this after my experience and found that they had duped several people the same way and with the same product.

Regards,
SS

Quote:

Originally Posted by CRV2010 (Post 3797881)

...
Most important is that I can't filter out sellers by Flipkart Advantage unlike Amazon.

From last six months 90% of my recent orders are going to Amazon...

Ditto my concern. I am a Flipkart First subscriber, despite that, I am buying mostly from Amazon now. WSRetail is selling too few categories now and there are very few other "Flipkart Advantage" sellers for rest of the categories. I don't look beyond these two types of sellers. I think they are trying to become an eBay / Snapdeal type marketplace. I stay away from both as far as possible.

-BJ

Quote:

Originally Posted by bj96 (Post 3799885)

Returning Items also has become a headache in Flipkart. Recently ordered a Moto G3 and it had defective earpiece. Flipkart asked me to install a App outside the Google Playstore and I refused. They straight away rejected my return. Without any other go I had to install their App by giving permissions in the Moto G3 security settings and I was surprised to see that they had a direct remote access for the Mobile Phone which I had in my hands. :Frustrati

Finally after few tests he approved for a exchange of new handset to refurbished Moto G3 (he didn't directly say it's refurbished but I could see that in the exchanged handset). So at the end of the day I paid full money for refurbished Moto G3.

Quote:

Originally Posted by CRV2010 (Post 3799895)

Returning Items also has become a headache in Flipkart. Recently ordered a Moto G3 and it had defective earpiece. Flipkart asked me to install a App outside the Google Playstore and I refused. They straight away rejected my return. Without any other go I had to install their App by giving permissions in the Moto G3 security settings and I was surprised to see that they had a direct remote access for the Mobile Phone which I had in my hands.

....Refurbished Moto G3 (he didn't directly say it's refurbished but I could see that in the exchanged handset). So at the end of the day I paid full money for refurbished Moto G3.

Wow, that is sick - on 2 levels! Firstly, that they check with an app outside of the Playstore and worst - that they send you a refurbished phone!

In the US, they would openly sell refurbished phones and devices for less. Here, they are being palmed off as replacements to new phones. Pathetic.

Quote:

Originally Posted by CRV2010 (Post 3799895)

They are basically installing a remote control app - FK is doing that maybe because a deep diagnosis may not be permitted by the App Store guidelines. They are good guys and are basically not going to do something like this unless its the only way.

Its a painless way for a deep diagnosis without wasting customer AND their time. As long as they host the app on their SECURE server (ensuring its identity), one shouldn't be perturbed.

That the replacement was refurbished is unacceptable IMHO.

Can you not file a consumer court case with proof? Then use social media and they'd rather come running to your doorstep to settle the issue.

If you've already tweeted it, please share the link and we'll all share and tag sachin bansal and other senior mgmt as well.

Quote:

Originally Posted by naveenroy (Post 3799951)

Agreed to the bold part. Its shameful.

EDIT: Has anyone shopped with www.housefull.co.in - sis wants to buy furniture from there. Feedback would be welcome.

Quote:

Originally Posted by phamilyman (Post 3799983)

That the replacement was refurbished is unacceptable IMHO.

Can you not file a consumer court case with proof? Then use social media and they'd rather come running to your doorstep to settle the issue.

If you've already tweeted it, please share the link and we'll all share and tag sachin bansal and other senior mgmt as well.

Yes, I could have done that or I could have also raised a request for refund. But I was rather happy with the delivered handset as it didn't had any issues. So didn't bother :) and its already more than a month now

My recent pathetic online shopping travails continue :Frustrati

This time it is Pepper Tap. Tried it, ordered it, paid online. Never reached me and the status was updated as delivered. I called the CC - shitty one at that, makes you wait an eternity, they told they will fix it in '24 hours' and I need not be worried or call them back.

When I called them this morning, well after 24 hours, they said sorry and someone will call me in 1 hour - Well its 1 hour since that deadline passed, nothing from them. I ordered 'because' they deliver in 2 hours or less, now its been a good day and a half.

Useless Customer Care - Stay away. If you do place an order, please do so with a COD.

@phamilyman : I have ordered from Housefull.co.in but only low value items. Do not order anything above 3k.

Quote:

Originally Posted by CRV2010 (Post 3799895)

Returning Items also has become a headache in Flipkart.

True that! My friend bought a Redmi 2 from Flipkart and paid upfront with his debit card on 19th August. Delivery was promised by 27th August. No phone in sight by 27th. However, the phone was delivered on 31st August with a delay in delivery communication. He thought it was end of this.

However, upon unpacking and starting the phone, it started behaving abnormally by restarting on its own at frequent intervals. He put up a request for replacement but FK offered to discuss the issue with Xiami tech person. The phone was updated and reset upon his advice which cost my friend money and time but did not help at all. Finally a pick up was scheduled after 7 days and even today there is no intimation of the shipping of replacement. The website has a disabled link to cancellation button. He has communicated his desire to cancel the order as it was too much to handle and get a refund to the FK customer care over phone but still no action has been taken.

Great going FK!