Team-BHP - The Online Shopping Thread

Flipkart delivery suck and suck big time. Had ordered a mobile on 19th Sept with an assured delivery date of 22nd Sept. But the date was missed by delivery guys on the pretext that the package had not reached them on Thursday when I could see in the tracking the package reaching the hub nearest to my place on Thursday morning. They promised to deliver on Friday after 6 pm since I had to use the mobile which was under exchange. Again a few wasted calls to delivery team and no response. Finally they delivered on Saturday at 5pm a whole 2 days late. The logistics here is eKart.

Why does it take days for the package to reach me when I can see its at the nearest hub? Also I don't understand the logic of displaying the time of reaching the hub as 4.32 am. I mean who does that delivery at that odd hour?

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Originally Posted by ghodlur (Post 4063957)

Did you pay for the assured delivery? If yes, do follow up with them to refund the amount. If not, well, forget about it and enjoy the new phone.:)

After shopping from all the major portals, one thing I now do is expect my package to arrive only after 7 days, irrespective of what delivery date the site mentions. In case I am ordering something critical, I make sure to keep a lead time of at least 7 days. If I don't have this time, I simply buy it from a physical store. Saves me a lot of heartburn.

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Why does it take days for the package to reach me when I can see its at the nearest hub? Also I don't understand the logic of displaying the time of reaching the hub as 4.32 am. I mean who does that delivery at that odd hour?

I regularly see such times on even Amazon. I think it is not an individual parcel but rather a big consignment which moves from one warehouse to another. I guess this continues 24x7 behind the scenes. Another thing could be recording the goods in the system - could take up a few hours in case of big warehouses where the package volumes are high. Just my guess!

Feedback on TATAcliq.com

I bought 2 pairs of footwear for my wife from TATAcliq.com on 16th Septemer, 2016.

I received ONE pair on 18th but I got email from TATAcliq that both the pairs have been delivered (I didn’t get any email/SMS that products had been shipped). I called TATAcliq that I got only one pair and customer care executive assured me that they will look into it and get back to me in 24 hours.

I didn’t get any reply in 24 hours, so on 19th September, I twitted about it “@TataCLiQ Order No:100098767. Ordered 2 pairs of Sandals. Received just 1 pair. Contacted helpline, no response even after 24 hours. Please look into it.”. I immediately got a call from their social media team. The person asked pictures of packing, etc. I fortunately had packing intact (normally it is thrown after taking out the product). I sent the pictures. It is clearly visible from the pictures that two pairs cannot be there in this packing. I suggested TATAcliq social media executive to check with their courier partner (Blue Dart) about the dimensions and weight of the package to make things easier for them. The executive assured me that within 24 hours, they will either refund my money or send me the product.
I reminded them on 20th, 21st and 22nd September but they have a copy+paste reply “As discussed, we're coordinating with our team internally to fulfill your order or to refund the amount against it ASAP. ~RP”. (Not a single word change, fixed template???) . :deadhorse

After that I gave up and forgot my money.

I have been buying stuff online since 2008. Things have changed and these days if customer care team doesn’t respond, they do respond if you post about it on twitter/facebook but TATAcliq is different. :)

Guys, if you plan to buy anything from TATAcliq, please remember my experience. Thanks.

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Originally Posted by mukeshgoel (Post 4064255)

I have been buying stuff online since 2008. Things have changed and these days if customer care team doesn’t respond, they do respond if you post about it on twitter/facebook but

if I zoom your image I think it shows two line items on the box seeming to indicate that two items were included. Luckily you have the package pictures. I usually take pics this way before and after just in case. I had this issue with shopperstop some other portal too recently. However both were resolved with shopperstop needing tremendous followup and calls to their executives from their website listings.

The one that still bothers me is with patanjali, where I ordered the diamond basmati rice and they shipped me the silver which was half the price. No calls answered or emails, I gave up on that one.

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Originally Posted by diyguy (Post 4064399)

The invoice on top seems to have two line items. I could be wrong

Totally agree on the box size and has happened to me and this was my defense.

Yeah, invoice is of both the items. They packed one item, attached invoiced of both the items and after delivery, they claimed that they have delivered both the items.

Luckily, the items were under some promotion and the cost was Rs.199/- each pair. So, I am happy that only Rs.199/- gave me an experience worth much more about TATA Cliq. Imagine, buying 2 mobile phones from TATAcliq and facing such issue. :uncontrol

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Originally Posted by mukeshgoel (Post 4064405)

Yeah, invoice is of both the items. They packed one item, attached invoiced of both the items and after delivery, they claimed that they have delivered both the items.

Does the invoice say "Package 1/1" or "Package 1/2"?

If it says 1/1, it'll be easy to use your photos to show there's only one shoebox. And they better not argue that both pairs of footwear are in the same box!

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Originally Posted by arunphilip (Post 4064423)

Does the invoice say "Package 1/1" or "Package 1/2"?

Invoice is of both the items.

And just now I checked it (after your post), invoice clearly mentions weight as 0.500 kg. which is actual weight of one pair.

Dimensions mentioned on invoice (41 x 6 x 28 cms.) are not correct though, not even for 2 pairs. Actual dimensions are 15 x 10 x 28 cms.

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Originally Posted by dpkbehera (Post 4063691)

I have ordered 3 items from GearBest. The 2 orders which were of low value got delivered in quick time i.e. 10-15 days. The third item (ordered first) which was relatively expensive item is still on the way even after 17 days. The delivery is by postnl. The current status is "The item has been processed in the country of destination". How do i track this item in India. Would appreciate any info regarding the same.

Just wanted to post an update about shipping for 3 orders from Gearbest. 2 items under 5 dollars got delivered within 10 days. The 3rd order just under 100 dollars got delivered with 18 days without customs. The shopping experience on GearBest has been excellent.

Amazon fined for trying to ship Li-ion batteries, aerosols by air

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Online shopping giant Amazon [UK] has been fined £65,000 after being found guilty of attempting to ship dangerous lithium ion batteries and flammable aerosols by air.

They were only discovered when cargoes were screened by Royal Mail and UPS ahead of their intended departures and intercepted before they could reach the aircraft [between November 2013 and June 2015].

Source: Daily Mail

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Originally Posted by diyguy (Post 4066441)

I am trying to purchase furniture from pepperfry but the product I want is not shipped to my pincode in Chennai. Is there any freight forward mechanism that anyone has used for this in India?

I have bought plenty of goods from pepperfry and shipped to Chennai.

My guess is that the seller in your case is in Bangalore and hence will not be able to make timely delivery of whatever product by road to Chennai. So delivery to Chennai is not being offered for that product. (Pepperfry has multiple companies selling through it). If that is the case freight forwarding isn't going to do too much good till there is some decision on the Cauvery issue.