[anjan_c2007]

Mahindra Boss Anand Mahindra has lauded an auto driver Anna Durai from Chennai, who he said is a Professor of Management and can give management lessons to B-Schools about a very focused, customer centric behaviour.

From his tweet:-

Anand Mahindra called the auto driver a Professor of Management and asked everyone to learn from him, also tagging Mahindra Electric CEO Suman Mishra in the post.
“If MBA students spent a day with him it would be a compressed course in Customer Experience Management. This man’s not only an auto driver… he’s a Professor of Management," he wrote.

The video showing Anna Durai and his autorickshaw:-

https://youtu.be/qC4tctog_Os

As the video reveals, Anna Durai believes that he is here today surviving well with all his earnings only because of his customers. It is revealed that whereas in many cases auto drivers wait for passengers, here in his case passengers wait for him to arrive. He has kept a tablet, laptop with WiFi, TV, newspapers, magazines, snacks and even a fridge in the tiny space his three wheeler affords.

Anna Durai has set an example to be emulated for affirming the Golden phrase "Customer is King."

[Latheesh]

I think he should also tweet something about non-customer centric actions by his own dealer in Tumkur.

[Miyata]

Originally Posted by anjan_c2007

passengers wait for him to arrive.

True meaning and the very living embodiment of the phrase "work is worship!"

Not only a professor of management but also the high priest to every religious institution!