Flipkart and the "order put on hold" menace

pramodkumar · 20th July 2023, 10:57

I have a whole thread (Malpractices in Flipkart's Big Billion sale) on it, Welcome to the club

Pramod

davelok · 21st July 2023, 16:02

I have a rather odd experience with Flipkart. I had ordered a dressing table from them. It got delivered, but there was no update on when a carpenter would come to assemble it.

After several follow ups (and broken promises) it was found that they had not marked the product as delivered, and hence could not instruct someone to come and assemble the item.

I then sent them emails with photos of the packages, lable, barcodes. However despite repeated follow ups, they did not update the status, and eventually cancelled my order by themselves, refunded me the money, apologised for the inconvenience, and refused to take the packages back.

They can't take the package back because their system shows that it has not been delivered.

Makes my eyes water.

deathwalkr · 21st July 2023, 16:22

Quote:

Originally Posted by davelok

They can't take the package back because their system shows that it has not been delivered.

Makes my eyes water.

Well lucky you for getting the better side of their inefficiency

Happened to me with aliexpress once, after 2 months of missing package, seller refunded the amount to me. After that, i got the package. I contacted the seller and sent him the money via PayPal. He was pretty happy to see the least. But your case in on a whole different level altogether.

Makes me wonder, just how many similar incidents might be happening out there.

20th July 2023, 10:57	#16
pramodkumar Senior - BHPian Join Date: Mar 2006 Location: Gods own country Posts: 2,306 Thanked: 2,268 Times View My Garage	Re: Flipkart and the "order put on hold" menace I have a whole thread (Malpractices in Flipkart's Big Billion sale) on it, Welcome to the club Pramod
	(1) Thanks

21st July 2023, 16:02	#17
davelok BHPian Join Date: Sep 2022 Location: Ahmedabad Posts: 237 Thanked: 454 Times	Re: Flipkart and the "order put on hold" menace I have a rather odd experience with Flipkart. I had ordered a dressing table from them. It got delivered, but there was no update on when a carpenter would come to assemble it. After several follow ups (and broken promises) it was found that they had not marked the product as delivered, and hence could not instruct someone to come and assemble the item. I then sent them emails with photos of the packages, lable, barcodes. However despite repeated follow ups, they did not update the status, and eventually cancelled my order by themselves, refunded me the money, apologised for the inconvenience, and refused to take the packages back. They can't take the package back because their system shows that it has not been delivered. Makes my eyes water.
	(4) Thanks