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|27th February 2008, 11:40||#1|
NEVER use First Flight Couriers
I was supposed to receive a parcel from Hewlett-Packard from Delhi. It was shipped by HP on 19th Feb.
It is not yet delivered to me. The parcel reached Bangalore on 21-Feb. Each day, I call them and get a standard response that it will be delivered the same day. I even escalated it to the top management of First Flight but its seems to be of no use.
They just document that "Party not available" and fail to deliver the item. My mother is at home and I confirm that nobody arrived to deliver it and house was never locked.
I am really frustrated so wanted BHPians to know this and NEVER use First Flight for anything.
Here are the tracking details as on their website:
First Flight Couriers Ltd.
Last edited by gopz : 27th February 2008 at 11:41.
|27th February 2008, 11:46||#2|
Join Date: Jan 2005
Thanked: 21,345 Times
Most courier companies in India (except the real expensive ones) use unreliable delivery boys for the last-mile delivery. That is where your package is in risk of getting lost. Use blue-dart for anything important/expensive.
|27th February 2008, 11:50||#3|
I had called them numerous times but did not even get a proper response and all I got were rude replies that the delivery boy has taken it and will be delivered "today" (right from 21st I have been calling and I get the standard answer - "today")
And my house is in a good residential locality in Bangalore and is absolutely very very easy to locate my house.
|27th February 2008, 12:09||#5|
Senior - BHPian
Join Date: Dec 2007
Thanked: 240 Times
Had an issue with my CC from ICICI. They showed on the trackign site as 'Person not available' and when called up, came to know that they were trying to deliver on my old address. Got the address updated and delivery was done.
|27th February 2008, 12:10||#6|
Distinguished - BHPian
Join Date: Jun 2006
Location: Speed-brkr City
Thanked: 7,175 Times
May be it's better to go with Speed-Post, which gives pretty good service at lower rates, and with facilities like tracking included.
|27th February 2008, 12:11||#7|
Distinguished - BHPian
Join Date: May 2005
Thanked: 5,849 Times
I would like to add "Professional Couriers" amongst one of the most unreliable couriers list. I've had bad experiences with them twice.
I don't havent had a bad experience with first flight yet because i never used them. But my cousin who used it to send some documents from Bangalore to Trivandrum had a really bad experience. And he almost lost the package.
Among the low cost couriers DTDC have been pretty reliable so far.
If it's something important always use a reliable courier like Blue Dart.
|27th February 2008, 12:12||#8|
I emailed the Country Manager - operations on 22nd, and he has not responded till date.
I have verified the address twice already since last week. They have the correct address.
It is surely a case of simply documenting that I am not available, without even coming to my place for delivery. Probably it is because they are understaffed.
|27th February 2008, 12:20||#9|
Join Date: Aug 2007
Thanked: 3 Times
By the way gopi where is first flight office located ?
Instead of mailing and running around the bush, i suggest you to go there personally and give them a nice medicene of your choice and come back with your parcel.
Last edited by praJEEP : 27th February 2008 at 12:23.
|27th February 2008, 12:25||#10|
Senior - BHPian
Join Date: Jun 2007
Thanked: 19 Times
I agree Gopi as First Flight and other local couriers are a mere waste. They defy the very logic of sending the stuff in couriers. I had bitter experiences earlier and now i only rely on bluedart or dhl and though they are costly they are most reliable.
|27th February 2008, 12:38||#12|
Join Date: Mar 2005
Thanked: 2 Times
Yes, i will suggest you go there and collect it yourself. They might make an excuse that its with delivery boy, then tell them u want his cell# and will speak to him and take the courier.
once u receive the parcel, ask for refund of shipping charges + cost of collecting parcel. you had paid for their service of getting the parcel within x days but they were not able to deliver within that time.
a small complaint to consumer forum will teach them a good lesson.
Also, since they are reporting that you are not available, check with ur society watchman if they have signed the entry register.
Last edited by LLL : 27th February 2008 at 12:42.
|27th February 2008, 13:17||#13|
I stay in an independent house, so there is no society watchman...also, I asked them to give me their address but they refused, saying that the delivery boy has taken it out and will be surely delivered today.
|27th February 2008, 13:40||#15|
Senior - BHPian
Join Date: Sep 2006
Thanked: 188 Times
maybe the bangalore office isnt so efficient , i've always had good experiences with first flight here in chennai. my best experience so far was with a parcel i sent to bombay. booked at 7pm here in chennai and delivered next day morning at 10 am
on the other hand professional couriers seem to be universally unprofessional with their service
for really urgent work i would recommend bluedart or maybe even tnt.its really not worth trusting the vagaries of run of the mill courier services.
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