PRELUDE: The backside of my DL, where the expiry date is supposed to be has been erased as it lay in my wallet for several years without being used.
Last week a cop stopped my for random checking in the night, I got a stiff warning from him (
which cost me 50 bucks).
Yesterday noon, work was very light & I decided to do the holy pilgrimage to the RTO- Indiranagar.
I visited the RTO website, downloaded the necessary form, filled the form & made the 10 min journey after a gap of 8 years. My last visit was to get my IDP. The visit was so bad, I had to pull some strings in Vidhana-Soudha to expedite the process without much pain & loss to the pocket.
PRESENT EXPERIENCE: I climb the
deserted staircase to the 2nd floor, wondering if the RTO is open or not.
I walk up to the lady at the help desk, asking for the directions to the cash counter.
Help desk Lady: Please go to counter number seven saar
ME: ????? (Never been addressed as Saar in any govt office in my limited experience with these kind)
Help desk Lady: Do you need any help with your forms?
Me: no. Thanks
Help desk Lady: Can I check your forms? It will save some time for you inside the office. Me: hmmmmm, sure. I give her all the docs. (She puts it in order, staples & clips the loose sheets)
I thank her & go to counter number 7 in the near empty corridor, wondering what happened to all the torts, who used to work there, bugging everyone who walked into the RTO complex?
I am number 3 in the queue at the cash counter. My turn comes. Rs.215/- for re-issue of DL. Money changes hands.
Cashier: Please go to counter number 4 saar.
Again
saar!!!
where am I? am I being made a
bakra or something?
Counter number 4: After endorsement,
Please go to ARTO's cabin.
Two guys waiting in the Queue. I start reading all the signs on the walls.
One sign says "FORMS ACCEPTED ONLY TILL 1-30PM"
Suddenly I'm like $%^&*. The time was already 1-29. I peek into the ARTO cabin. He's signing a pile of files casually without any hurry.
I wanted to scream & ask him to speed it up. 1-36PM, he's done with the files. By then the chapdasi has stopped others from entering the office as its
post 1-30.
By now I was cursing myself for not coming well in advance & braced myself for getting into an argument in case the ARTO doesn't accept my form.
1-42 PM, the peon gets ARTO's lunch bag and starts setting up the table in one corner of the office & I am the next in Queue. The peon says something & the ARTO asks him to wait till he finishes all the people in the Queue, which was 4 people including myself.
1-46 PM on the wall clock I get inside the cabin, give the papers.
ARTO: so what do you do Mr......
ME: Am a Stock Broker
ARTO: So how are the markets today?
ME: ........sorry for delaying your lunch
ARTO: Thats alright, sometimes its 2-30 pm by the time I finish with the guys in the queue.
ME: Thank you very much. My previous experience in RTO was quite hmmmm... different.
The ARTO signs the papers.
ARTO: Please goto the last counter, your DL will be done there.
I go to the last counter, they capture my picture for the DL and
voila I get my new DL
All this within 30 minutes with lot of courtesy & efficiency.
This is one change in Bangalore thats more than welcome!