[deehunk]

I faced a similar situation with Reliance NetConnect during 2008-09. I made several requests in 2008 to disconnect the services and close my account, but they persisted with their mischief for more than a year and finally gave me a bill of INR 6200 in October 2009. I visited a Reliance customer care center in Rajajinagar to raise a complaint, the executive asked me to change my account to pre-paid plan since Reliance will never close an account. This idea worked and I did not face any issue later from Reliance. I just ignored the bills which I got from Reliance and they could do nothing. I am now fighting a similar case against SBI Credit Cards.

[Mr.Boss]

Originally Posted by deehunk

the executive asked me to change my account to pre-paid plan since Reliance will never close an account. This idea worked and I did not face any issue later from Reliance.

How come Reliance switched to Prepaid account without clearing the outstanding bill amount? In case of Airtel I was asked to settle the entire outstanding before we switched to Prepaid.

[deehunk]

Originally Posted by Mr.Boss

How come Reliance switched to Prepaid account without clearing the outstanding bill amount? In case of Airtel I was asked to settle the entire outstanding before we switched to Prepaid.

I had enough proof with me to show them how they were avoiding to close my account. My termination request was kept open for 6 months, they continued to bill me till I responded legally. Even after this Reliance did not close my account and finally the Customer Executive helped me out. Still, my prepaid account is active, although I have never recharged in last 7 years. I fought with SBI recently for a similar issue, SBI kept my credit card account active for 2 years, although I had requested them to close the card account. When I took a loan in September this year, my credit rating was severely affected as SBI showed the outstanding amount against my name which was overdue for 6 months, I escalated the matter to the CEO Help desk, and within a week's time SBI issued a no due certificate against my Card account and apologized for whatever happened.