Citibank's Bill pay feature goes for a toss!

shishir_bn · 10th February 2010, 14:04

Quote:

Originally Posted by benbsb29

Now, there you've said it!
I was trying to pay the electricity bill for my flat in Marathalli as well.

Is it still the same today? I didnt get time to check since morning.

I am pasting the same post again. I think you missed the post.

@ben sir,From last month onwards the whole location number is changed in many areas.In my case also I was paying the bill from past 3 years with the location code as S8(1120404).Now suddenly the location code got changed to S10(1120504).So the bill was not uploaded in icici, visabillpay or in SBI.So I had to make the payment manually. I then re-registered the bill in S10 mode and it worked from this month.So check the old bill with the new for the changes in location code and re-register. After enquiring with the BESCOM guys, they told that due to the merging of corporation wards this happened.It might take another 2 months to get the old system to work.

benbsb29 · 10th February 2010, 14:40

Shishir, the location code and number mentioned on my bill still says as S7. So, if there was a change, shouldnt there have been a change reflecting on the bill as well?

Jaggu · 10th February 2010, 15:07

Benny didnt you receive an email from citibank about the migration? it will be completed by today. So hopefully by tomorrow or day after it should be fine. If you have noticed some of the establishments also had put notice informing that they will not be transacting in citi plastic's during this period.

deepaktpatil · 10th February 2010, 16:49

Quote:

Originally Posted by benbsb29

Now, there you've said it!
I was trying to pay the electricity bill for my flat in Marathalli as well.

Is it still the same today? I didnt get time to check since morning.

Same here, have been busy and didnt try it today. Will be trying tomorrow morning. Will let you know if it works. Incidentally my location code is also S7 so hope its not a problem with this location.

Quote:

Originally Posted by benbsb29

Shishir, the location code and number mentioned on my bill still says as S7. So, if there was a change, shouldnt there have been a change reflecting on the bill as well?

Benny,
If its not changed on your bill then its not changed for you. I also have S7 location code and its not changed in this months bill.

benbsb29 · 10th February 2010, 19:11

Update:
I tried once again this evening for paying both the broadband as well as electricity bill.

Broadband payment went through with no hiccups, however the electricity bill payment gave the same 'Invalid Bill Number' error.

Shall try again tomorrow.

deepaktpatil · 15th February 2010, 12:06

benbsb29,
Try now, if you havent done it. My electricity payment went through for S7 location. Looks like service is restored.

shishir_bn · 15th February 2010, 12:17

@Ben saab, may be the BESCOM people have now mapped the old id's with the new one. That is what they were telling initially. Please try now and see.

benbsb29 · 15th February 2010, 17:35

Thanks guys, just tried and the payment went through with no hassles.
All izz well, now.

@Shishir : You can leave out the saab from the name.. i dont own a Saab.

Shankyz · 14th September 2011, 18:10

Has anyone from Noida or Indiarapuram (Ghaziabad) using the billpay facility from Citibank for mobile or landline (Airtel), Electricity payments? will appreciate some help in setting it up since the citibank site is not showing Ghaziabad under city list and for Noida, they want payment for Airtel to be routed to Bharti Bihar !!!

nkapoor777 · 21st September 2011, 19:34

Quote:

Originally Posted by Shankyz

Has anyone from Noida or Indiarapuram (Ghaziabad) using the billpay facility from Citibank for mobile or landline (Airtel), Electricity payments? will appreciate some help in setting it up since the citibank site is not showing Ghaziabad under city list and for Noida, they want payment for Airtel to be routed to Bharti Bihar !!!

Thats a strange one! Better to call the Citibank helpline and ask them for clarification.

Shankyz · 23rd September 2011, 10:05

Quote:

Originally Posted by nkapoor777

Thats a strange one! Better to call the Citibank helpline and ask them for clarification.

I already tried and talked to both Airtel and Citibank call center people, they have no clue . I think the billpay feature works best only for those in metros or for the all India billers.

rohan_iitr · 23rd September 2011, 10:23

Quote:

Originally Posted by Shankyz

I already tried and talked to both Airtel and Citibank call center people, they have no clue . I think the billpay feature works best only for those in metros or for the all India billers.

Instead of using Citibank's billpay service, you could create an online account on Airtel website and make the payment through the Airtel website. They have option for payment from both credit card and netbanking account.

IIRC, you can also make a payment through Airtel website just by entering your phone number, you don't even need to have an online Airtel account.

Rohan

WindRide · 29th June 2012, 22:26

After BSNL moved from 8-digit consumer number to 10 digit Account Number, citibank bill pay has stopped working. The text box is not accepting beyond 8 digits.
Anyone faced/solved this irritant?

Su-47 · 29th June 2012, 22:52

Quote:

Originally Posted by WindRide

After BSNL moved from 8-digit consumer number to 10 digit Account Number, citibank bill pay has stopped working. The text box is not accepting beyond 8 digits.
Anyone faced/solved this irritant?

Workaround is to pay on the BSNL portal using netbanking/credit card. Less convenient, but a workaround anyway.

10th February 2010, 14:40	#17
benbsb29 Team-BHP Support Join Date: Nov 2006 Location: Brisbane Posts: 9,971 Thanked: 13,253 Times View My Garage	Shishir, the location code and number mentioned on my bill still says as S7. So, if there was a change, shouldnt there have been a change reflecting on the bill as well?
	() Thanks

10th February 2010, 15:07	#18
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,216 Thanked: 15,912 Times	Benny didnt you receive an email from citibank about the migration? it will be completed by today. So hopefully by tomorrow or day after it should be fine. If you have noticed some of the establishments also had put notice informing that they will not be transacting in citi plastic's during this period.
	() Thanks

10th February 2010, 19:11	#20
benbsb29 Team-BHP Support Join Date: Nov 2006 Location: Brisbane Posts: 9,971 Thanked: 13,253 Times View My Garage	Update: I tried once again this evening for paying both the broadband as well as electricity bill. Broadband payment went through with no hiccups, however the electricity bill payment gave the same 'Invalid Bill Number' error. Shall try again tomorrow.
	() Thanks

15th February 2010, 12:06	#21
deepaktpatil BHPian Join Date: Dec 2006 Location: KA 05, MH 10 Posts: 303 Thanked: 128 Times	benbsb29, Try now, if you havent done it. My electricity payment went through for S7 location. Looks like service is restored.
	() Thanks

15th February 2010, 12:17	#22
shishir_bn Senior - BHPian Join Date: Nov 2009 Location: Bangalore Posts: 1,195 Thanked: 120 Times	@Ben saab, may be the BESCOM people have now mapped the old id's with the new one. That is what they were telling initially. Please try now and see.
	() Thanks

15th February 2010, 17:35	#23
benbsb29 Team-BHP Support Join Date: Nov 2006 Location: Brisbane Posts: 9,971 Thanked: 13,253 Times View My Garage	Thanks guys, just tried and the payment went through with no hassles. All izz well, now. @Shishir : You can leave out the saab from the name.. i dont own a Saab.
	() Thanks

14th September 2011, 18:10	#24
Shankyz BHPian Join Date: Dec 2006 Location: Delhi Posts: 196 Thanked: 2 Times	Re: Citibank's Bill pay feature goes for a toss! Has anyone from Noida or Indiarapuram (Ghaziabad) using the billpay facility from Citibank for mobile or landline (Airtel), Electricity payments? will appreciate some help in setting it up since the citibank site is not showing Ghaziabad under city list and for Noida, they want payment for Airtel to be routed to Bharti Bihar !!!
	() Thanks

29th June 2012, 22:26	#28
WindRide BHPian Join Date: Nov 2009 Location: Bangalore Posts: 682 Thanked: 479 Times	Re: Citibank's Bill pay feature goes for a toss! After BSNL moved from 8-digit consumer number to 10 digit Account Number, citibank bill pay has stopped working. The text box is not accepting beyond 8 digits. Anyone faced/solved this irritant?
	() Thanks