[Jaguar]

F1head, one question. What is the use of correcting the manufacture year in the RC now? Resale value? It is a 6 year old car. How much would you gain? Is it worth the trouble for you and your family? Just something to think about.

[aargee]

Originally Posted by Jaguar

Is it worth the trouble for you and your family? Just something to think about.

+1

Also, I'm beginning to think how Hyundai should be involved in this when this is a mistake from the dealer's side. As a manufacturer, they've supplied the car to the dealer & from then on, its all in the dealer's hand. If the dealership is closed, no other dealership will accept it as their mistake & try resolving this problem.

[f1head]

Originally Posted by Jaguar

F1head, one question. What is the use of correcting the manufacture year in the RC now? Resale value? It is a 6 year old car. How much would you gain? Is it worth the trouble for you and your family? Just something to think about.

Resale value is definitely 1 concern apart from the fact that its probably illegal to have the wrong year of manufacture on the RC. God forbid, a shrewd insurance company might exploit this in case of a claim. Also in this process I have learnt how much Hyundai values me as a customer.

Like I said, I will be giving up if Hyundai doesnt reply by this week as I go out of station and dad cant pursue it with them.

Sharing the experience is important for future customers of Hyundai.

Originally Posted by aargee

Also, I'm beginning to think how Hyundai should be involved in this when this is a mistake from the dealer's side. As a manufacturer, they've supplied the car to the dealer & from then on, its all in the dealer's hand. If the dealership is closed, no other dealership will accept it as their mistake & try resolving this problem.

The funny part is that I don't even want them to do anything special, any manufacturer should be able to certify date of manufacture of a commodity they manufacture especially in the case of an expensive commodity like a car.

Even if they don't do that, getting the year from chassis no. is a 2 minute job, just that there doesn't seem to be a will to help from their side.

[f1head]

Wanted to share some good news, this time I told them that I was looking at legal options and CCed the mail to top Hyundai execs alongwith the customer care email and I finally got a reply (1st one ).

They are saying that they are sending the letter by courier. Will update when it arrives. Thanks to all those who supported me through this , turns out the best way to make a company respond is by CCing the mails to their seniors detailing their inaction in the same or suggesting that you are going for legal action or both.