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-   -   FASTag: All you need to know about procuring & using it! (https://www.team-bhp.com/forum/street-experiences/179085-fastag-all-you-need-know-about-procuring-using-40.html)

Hi Biju
I got my cashback without any action from my end.
Last week, when I checked my account, could see they had deposited some amount under the heading cashback

Planning on driving down to Chikkamagalur from Bangalore (Fraser Town) tomorrow afternoon. And it suddenly struck me, it's High Time I get a FASTag!

• Called ICICI, they say 1 week processing time (sceptical of that after reading experiences here).
• IDFC says you need to pick from POS terminals.
• Axis gave a number, but the guy's not receiving

Since I hardly use the car for commuting (about once a year), can't make it to the eCity Toll Plaza today. Gave a thought of going to the Devanahalli Toll Plaza on my way out tomorrow, but will be an unnecessarily long detour.

Is there hope? or should I just Cash it out?

Can I pick up a FASTag on my way to Hassan? I don't mind going a bit ahead on Tumkur Road (to the toll plaza after the Nelamangala Junction left to Hassan/Kunigal/Mangalore) if I can get it there.

Any idea?

Answered below - Have ZERO hopes on these toll booths marked as POS Locations. They don't even know if they ever sold FASTag.

Your best bet - Devanahalli Toll Booth (KIAL)

I inaugarated my Fasttag with a trip to Goa and back. It saved a lot of time up till Hubli.

Most of the FastTag lanes were well marked. A guard seals off the lane and as we approach, he signals us to move to another lane until we point out the tag. Then we are waved through. The lane has two stages, first the system assesses whether you have a valid tag. If not, you take the exit lane other wise you pass through for a remote or hand scan.

Curiously though, while I have been charged for all the tolls on my onward journey. I have not been charged for my return journey as yet.

I submitted my application and relevant papers to their office on NH4 outside the Pune toll booth about 2 months back in mid December. So far I have not heard back about my Fastag. Does it take this long to be generated?

Thanks for this! It set my expectations.

Would have worked if I had planned in advance, but going to that toll booth just for FASTag, would be a big time and distance killer! So will drop it.

That said, read below.

I finally managed to get through to the Axis contact (after some 15 calls from both mobile and home land line). But once I did he seemed to be extremely cooperative and explained a simple and fast process. Just waiting for the process to complete and the tag.

Will update once complete and satisfied.

This could potentially be a big (time and effort) saver for all of us looking to get FASTag!

Thanks to an earlier post on this thread, I got my Fastag from Chennai. The process was fairly painless:

I called up Prabhu, the contact listed in if the earlier posts at 96770 91567. He confirmed that tags were available and that he could issue them for outstation cars.

I downloaded the application form, filled it and attached all the supporting documentation.

I couriered the forms over to my folks in Chennai who dropped it off with Prabhu at his office location near Kathipara Junction along with Rs. 500 in cash. He confirmed that the documents were OK. This was on Thursday.

I got an SMS this Tuesday that my account had been created. Shortly after, my folks got a call from Prabhu saying that the tag was ready.

I logged in to verify that my details were correct.

I'll be picking up the tag when I'm in Chennai next week.

For those in Chennai and to others who can travel there or have friends/family who can help, this is a viable option. Prabhu has been extremely helpful and super responsive.

Points to note:
Only cash accepted along with the application.

I'm not sure that this can be done entirely remotely i.e. via courier back and forth. For those extra keen, might be worth giving him a call

I tried thrice in the last 2 months without any luck (Devanahalli Toll Booth).

Flip a page back. You will see that I got mine from Devanahalli only last week. After me, even other Bhpians including Fusionbang got it too.

Refer this post:

Thanks for the update. Twice, the guy at the counter gave a mobile number of ICICI person to contact and couldn't get him. About three weeks back, when I was there last time, I could speak to him and said tags are expected in the next 2 to 3 weeks and said, he got my number and will inform.
I am again going that side this weekend and will give a try.

Thanks again.

Just got my statement, and I found two entries
04/02/2017 00:21:32 Adjustment Adjustment credit to Prepaid Tolls through Cashback 13.50 CR
31/01/2017 17:03:36 Adjustment Adjustment credit to Prepaid Tolls through Cashback 10.50 CR
Are these the cash backs? And my understanding is that it is 10% of the entire tolls paid during a month. Is my assumption right? Because in that case my credited amount should be slightly more.

As per website the cashback is settled on a month on month basis. But for me, even though I took the card by Nov end, I have got only one cash back. And I have used the card in Nov,Dec,Jan and Feb.

It is actually 10% of toll "settled" amount for the entire month. In some cases, the toll amount is settled after few days / weeks of the trip date.

I believe till date cashback have been provided till December end. Cashback for November 2016 was credited on 31st January. For the month of January it is still pending and February is still ongoing month.

Not willing to wait any longer and with an outstation road trip planned for mid March I called their toll free helpline.

They took down my complaint and provided me a complaint reference number. According to the lady on the phone someone from the Khed-Shivapur FASTag booth will revert to me in the next 3 days. After all this I think seeing is believing.

I just can't believe how shoddily they have implemented this system. The lack of professionalism is astounding. :Frustrati

This was taken on the Chennai - Krishnagiri stretch, All trucks in front of me had Fastag and two trucks behind me as well. At the same time, Non-Fastag lanes were empty. The situation was same in the next toll as well. So, with more and more trucks using Fastag, NHAI should start implementing more Fastag lanes which will make more sense for Fastag users.