Team-BHP - FASTag: All you need to know about procuring & using it!

- - FASTag: All you need to know about procuring & using it! (https://www.team-bhp.com/forum/street-experiences/179085-fastag-all-you-need-know-about-procuring-using-63.html)

Quote:

Originally Posted by binand (Post 4194059)

I haven't received any email or other correspondence from pgportal except the automated one when I opened the grievance; but I still would like to believe that there is a cause-and-effect relationship here. :-)

And yesterday, the attached document was in my snail-mail box.

NHAI Response.pdf

(In between I got several phone calls & emails from various people like the toll booth in-charge, NHAI officials and ICICI staff).

Am being consistently charged 85 bucks (1 way) rates while returning from KIAL. Faulty programming i assume?

Dear Customer, Your ETC Account No. Xxxx, Vehicle No. KAxxx has been debited Rs 85.00 on 21/05/2017 17:43:37 for Toll Charges at DevanahalliTollPlaza Plaza on 21/05/2017 17:32:47. Available Balance is Rs xxxx

Quote:

Originally Posted by itwasntme (Post 4202324)

Am being consistently.charged 85 bucks (1 way) rates while returning from KIAL. Faulty programming i assume?

Dear Customer, Your ETC Account No. Xxxx, Vehicle No. KAxxx has been debited Rs 85.00 on 21/05/2017 17:43:37 for Toll Charges at DevanahalliTollPlaza Plaza on 21/05/2017 17:32:47. Available Balance is Rs xxxx

Same has happened with me 3 months back. I had raised a grievance on that, and it is still under progress. I returned withing 2 hours and still I was charged 85/- both ways.:Frustrati

Quote:

Originally Posted by fusionbang (Post 4202334)

Same has happened with me 3 months back. I had raised a grievance on that, and it is still under progress. I returned withing 2 hours and still I was charged 85/- both ways.:Frustrati

Hi, maybe I wasn't clear - instead of the return (i.e. 2 way) charges of 125, I was charged 85 bucks which is the HYD-Hebbal charge.

I should have been charged 125 bucks as I came out of KIAL.

Quote:

Originally Posted by itwasntme (Post 4202335)

Hi, maybe I wasn't clear - instead of the return (i.e. 2 way) charges of 125, I was charged 85 bucks which is the HYD-Hebbal charge.

I should have been charged 125 bucks as I came out of KIAL.

Ok got you. In that case, with the Fastag it always charges 85/- when you come out of KIAL. I have been couple of times and I was charged 85/- only, might be it's been configured that way.

Quote:

Originally Posted by fusionbang (Post 4202341)

Ok got you. In that case, with the Fastag it always charges 85/- when you come out of KIAL. I have been couple of times and I was charged 85/- only, might be it's been configured that way.

Haha, then that is incorrect configuration. I was earlier charged 120 (the older rate) throughout 2016 (I am a masochistic early adopter :0)) and this 85 bucks tamasha started lately.

Quote:

Originally Posted by binand (Post 4202123)

And yesterday, the attached document was in my snail-mail box.

Attachment 1640793

(In between I got several phone calls & emails from various people like the toll booth in-charge, NHAI officials and ICICI staff).

I am still waiting for a refund of Rs 85 charged wrong to my fastag acount 6 months back. :deadhorse

Quote:

Originally Posted by binand (Post 4195046)

Can you please post a link to this NHAI mandate? Been looking for it but haven't found it.

NHAI website is up and running.

Here is the guideline to affix the fastag sticker (pdf file) :
Guideline to Fix the RFID Tag.pdf

Where is the pdf located on the website?
At the right bottom of the attached image :

FASTag: All you need to know about procuring & using it!-capture.jpg

Quote:

Originally Posted by arun_josie (Post 4193675)

Double deduction at attibelle toll, anyone else faced the same issue? First time it happened in 3 second gap and second time it was a 7 second gap before the second deduction.

They have credited back the extra deduction. Not sure if this was based on the ticket raised or they did it automatically.

Looks like more features are getting rolled out, and they all primarily rely on RFID.
New toll system for expressways soon

I had raised a complaint in PG portal about a month back about the BIAL toll not working or all other users entering the lane and this is the response i got from NHAI. It looks like they are supporting toll companies than users. Even yesterday the Fastag lane did not work at airport :Frustrati.This toll is probably the worst i have come across.

Quote:

Originally Posted by mjumrani (Post 4204008)

Morons don't even know the difference between "Closure" and "Closer".
From KIAL you can get into any lane marked as ETC/ Fastag and ask them to scan your Fastag. The attendant may crib, but will do it.

Quote:

Originally Posted by hrman (Post 4204069)

From KIAL you can get into any lane marked as ETC/ Fastag and ask them to scan your Fastag. The attendant may crib, but will do it.

This beats the whole point of using the tag, will have to deal with queues.

Quote:

Originally Posted by mjumrani (Post 4204187)

This beats the whole point of using the tag, will have to deal with queues.

Fastag doesn't help when there are long lines even if there are dedicated lanes. Experienced this in Krishnagiri (queue was 500 mts long, took 30 mins) and Thoppur (took 15 mins). Was able to get into fastag lane finally and that lane moved faster than others. High time NHAI takes fastag seriously and popularize it. Benefit of good highways is lost waiting in toll booths.

Hello Folks
I am going to embark on first trip after getting fast tag tomorrow (25th May, Thursday)
I am driving from HSR, Bangalore to Pudukottai (via Trichy).
Will start between 2-3PM.

Coming back on Sunday - with morning start around 8-9AM

Need inputs on tolls until Trichy:

How many tolls and which lanes (left or right) at these tolls.
Fast Tag acceptance in these tolls
Position of Fast Tags gates(extreme left or extreme right)

Any tips/hacks being a fast tag user would also help.

I will post my experience after the trip