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-   -   Shell pump fraud alert - Misleadingly showing low engine oil level (https://www.team-bhp.com/forum/street-experiences/209444-shell-pump-fraud-alert-misleadingly-showing-low-engine-oil-level-4.html)

From what I have seen at my Shell station, their free oil change facility is pretty good. Their oil stock is genuine, though sold on MRP. They have the filters for most of the popular cars, but not for all models. It is better to take the oil filter with us. The oil has to be purchased there, otherwise we can't use the facility.

But the knowledge of the attendants and the mechanic who does the oil change, about the oils is not very good. We should know our oils if we go there. I have seen them sell Helix Ultra meant for cars to bike owners. To be fair, it is the bike owners who insisted on it though the fellow at the counter offered the bike specific Helix Ultra. But they just gave the oil he asked for, and did not know the ill effects it will cause to the bike. I have warned such customers whenever I was present during such transactions, and made them buy bike specific oils.

Another point to add, have always seen them stack lube/coolant cans outside and in some cases under direct sunlight, I believe this is not the correct way to store lubricants.

I was on my way to Mumbai and was getting my car filled at Hinjewadi shell petrol pump( I always do here ). They start by asking if we want to top up windshield washer fluid, once the bonnet is open they go ahead and pull dipstick without our permission and of course for a HOT car, the level is bound to show low.

I was told that engine will seize and oil level is low.( Car was serviced just a month ago ).
With the confidence that there was no oil leak, I decided to check oil level when I reached home in Mumbai ( Keeping an eye on temperature gauge ), and it was absolutely fine when car was cold.

This was done again and this time I strictly told them not to open car bonnet.
Next time they ask me, I will ensure I report this to Outlet Manager.

Sorry sir, I was addressing the OP and replied to your post by accident.

Did Shell address this to your satisfaction? I hope they have responded and the matter is being taken care of if not settled already.

Settled. Their regional manager called and refunded the charges. But dont know how they are addressing the wider mis-selling issue

No sir, I am very well aware of these. Since the oil level was misleadingly low & I was in a hurry, I fell for it.stupid: I did tell them then the oil was changed recently, but just got a bit carried away and agreed due to panic attack on seeing low level of oil.

And they did today, Modus operandi was same.
"Sir do you have to check water and Oil"

I almost had an argument with them over this.
Since I was in hurry for office didn't argue but I told them I am calling customer care.