I have been through this & came out good I had similar experience in 2007 Mumbai rains. Here is my case: I’ll keep it short & straight.
We were waiting at the Goregaon traffic light, the one that opens to W.E. from Aarey. I was working in Powai those days. The best bus was just behind me on left hand corner. As the lights turned green the driver, in his eagerness to get ahead, damaged the left doors of my M800 completely. Fortunately none of the four occupant’s were hurt. We stopped the bus but we could not get driver name or other details. We even found all the commuters against us. Well cannot blame them because all wanted to reach home ASAP due to rains. Incidentally I always carry a camera & so immediately took some photos of my car & that of the bus. Then having no choice left we followed the bus to its depot in Dahisar. Here we tried to speak to driver & conductor but both were extremely rude & arrogantly told us to file the complaint. We enquired at the depot & they gave us small accident complaint form to fill. (No carbon copy). But we made photocopy of the filled-up form. Here they also gave us details of driver & conductor. Then they asked us to file an FIR in the jurisdiction of Police station where the accident had happened. Armed with copy of complaint form we filed the FIR at Aarey P.S. near Chota-Kashmir. Next day I took damage estimates from Powai M.A.S.S. which was calculated to 33K (which included new doors) & collected F.I.R. copy from police station. They also told us that the bus belongs to Shivaji Nagar depot in Chembur and asked us to go there. We went to this depot & showed our damaged car, photos, complaint form, F.I.R., estimate given by M.A.S.S. to some un-named concerned officer. He just acknowledged & wrote all details in a register. After about 6 weeks, I got a letter from BEST asking me to come to Chembur depot on particular date with witnesses. On the fixed date, we went to the Chembur with all the four occupants as witnesses. We were called in by a senior officer into a room where the driver & conductor were also present. Then the trial like drama started; Witnesses recorded, Photos inspected, F.I.R. and complaint form noted. Then they tried to underplay the issue, putting entire blame on me of having crossed the safe path of bus etc. When we stood our ground & threatened to go to court, they started pleading. After about two hours of haggling they agreed to pay particular percentage of the damages as per M.A.S.S. estimate. This worked out to INR 13K. They gave us copy of our acceptance. I received the demand draft after one month by post. Meanwhile I got the same doors repaired from my company affiliated garage & the damages worked out to 7K. I have omitted all insurance crap etc because its part of F.I.R. and all. Used rest of the money to upgrade my ICE.
Summary:
1. File report with bus depot (each best bus is registered with particular depot immidiately.
2. File a F.I.R.
3. Take an official estimate. (From company A.S.S.)
4. Report details again to depot & take acknowledgement.
5. Wait. Justice prevails.
Happy endings.
Last edited by ariesonu : 14th April 2010 at 14:16.
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