Exclusive Motors, Delhi : Shoddy service & unhappy Lamborghini owners in India If you have a Maruti Alto, and are satisfied with the after-sales quality you receive, consider yourself lucky. There are car owners in India paying 100X the $$$ for a Lamborghini, and receive unbelievably shoddy service from the authorised dealer Exclusive Motors, New Delhi. Consider this:
- An owner of a Lamborghini Gallardo Superleggera was outright refused after-sales service by Exclusive Motors. Reason? There was some sort of payment dispute with the previous owner of the car (current owner bought it used). The Superleggera was legitimately bought by its current owner. How on earth can Exclusive Motors refuse service just because there was a dispute with the previous owner of the car??!!!! How can an authorized representative of Lamborghini refuse service to a new customer. If I buy a used Camry, can Toyota refuse me maintenance just because of an issue with the ex-owner? Imagine the plight of this Gallardo owner when the only Lamborghini dealer refused to sell him new parts or maintain his car, for absolutely no fault of his. The matter was taken up with Lamborghini directly; it was only after the manufacturer intervened that better sense prevailed, and Exclusive Motors took the car in for maintenance. To make matters worse, Exclusive Motors took an advance of 1.2 lacs. The eventual bill for the service came to 40,000. As of 6th August 2011, the balance was still not refunded, and the owner is unsure if he will get it back.
- Our member ecksreturns seems to have quite his share of horror stories with Exclusive motors as well. This is what he has to say: Quote:
As some would know here, I reside in India and we own a 2009 Lamborghini Murcielago LP640, that was purchased via Exclusive Motors India Pvt Ltd. It was purchased back in July of 2009 and over the course of a year, the workshop (that is hired by Exclusive Motors on contract) has messed up (inappropriate word replaced) my LP640 beyond repair. Nearly every Lamborghini owner in India is sick and tired of Exclusive Motors. I wish to file a complaint against them to Lamborghini Italy and even try and get their contract canceled. Can any one help me in getting any contact information of any senior executive at Italy or maybe the Asian Regional Manager or Consumer Redressal Executive? I could not find any one.
In brief, I can tell you that even before my car was delivered to me, it was damaged during transportation on the left wheel arch. Ever since there is a stark difference in paint on the left and right fenders of the car. Then the car had a CEL issue that was partially resolved, but is still present and these guys can't fix it. Every time I sent my car to them , it comes back with even more scratches and they don't take responsibility. The panel gaps are insane on the car and they don't fix it , even on my request that the panel gaps are supposed to be razor thin. Somehow, the driver side locking mechanism failed and when they tried to fix it, they broke the driver side door light and scratched the leather and are charging me for it . They have invariably messed the wiring of the car and say that they do not know what wire in the entire car has messed up (long story about that) .
I am fed up of their crap service and sadly there are a few people who would want to fix this car. I just want to let Lamborghini Italy know what is happening here so that either they fix this issue or cancel the contract.
| Source
- Remember my thread on clutch scams?. Well, Gautam Singhania's Gallardo seems to be the unfortunate recipient. His Lamborghini had it's clutch changed the first time at <2,000 kms. The car has at present done 4500 km, and Exclusive Motors has advised him - for the 2nd time - to change the clutch. Apparently, there are a couple of other Lamborghini owners who've had their clutch replacements at <2,000 kms. At nearly 5 lakh rupees a pop, this isn't cheap. And Singhania's Ferrari clutches seem to be lasting much longer just fine, under the exact same driving conditions. Globally, Ferrari is known for wearing out its clutch much faster than Lamborghini. Why is the situation reversed in India? Clearly, there is some technical investigation required. But Exclusive refuses to conduct any (except for suggesting a clutch change). I can assure you that an E350 or 530d would have the parts replaced under "goodwill warranty" (I speak from experience). But then, these cars are from brands that actually care about keeping their customers happy.
When it comes to premium cars, Mercedes & BMW are the only two brands that know how to pamper luxury car customers. One would expect a Lamborghini ownership experience to be filled with "joy" (pun intended). Most of them would have moved up from Mercedes / BMW and gotten used to the high quality of service that these two marques provide. It's shocking that a 2.5 crore customer receives shoddier service than the owner of a humble Maruti Alto or Hyundai Santro.
Exclusive Motors : About time you realise that buying an exotic car is as much about the luxury experience, as it is about driving the car itself. This would also be a good time to update your "under construction" website. According to best practices, you first prepare your new website before discontinuing the older one. Lack of attention to detail, really. I'm left amazed.
Last edited by GTO : 26th August 2011 at 14:22.
|