[Zyppher]

This is utter nonsense work done by Triumph service centre, please take them to court and make these guys pay for turning your dream into a nightmare.
I was literally teary eyed while reading the post, I hope no one else has to face what you have faced.
Also, Now I understand why most of the Triumphs in Bangalore get serviced at other places apart from the authorised service centre Keerthi Triumph.

[Srinidhi]

As some of you rightly pointed it out, triumph makes really good bikes but the service part is really scary. Few years back I was about to put down my money for a Tiger. Some how right senses prevailed and I ended up buying AT. It is a miracle how Keerthi is still in business. With Bajaj now taking over sales and service of Triumph motor cycles in India, hope there is some respite for Bangalore Triumph owners when it comes to service. I personally know a few from Bangalore who get their bike serviced in Vijayawada/Cochin etc.

[sriharsha_m87]

This brings me back dreadful memories of my 2014 Duke 390, which was destroyed in an almost similar fashion by the so called experts at Varun motors Hyderabad. My 390 was delivered in March 2014 and the first issue started at 29.5k kms on the odo.

Almost a similar story as yours except proportionately lower bills.

I had casually left the bike at SVC for frequent cold start issues in 2017.
They had opened up the engine without my consent and rang me up with a 30k rebuild estimate. Got it done without second thought as my 390 was literally inseparable at that point of time. Post the rebuild the bike totally lost it's character, it could hardly climb up the ramp towards SVC in 1st gear

Left the country for a while and bike remained parked under covers.
Post lockdown, when I tried to start the bike, it won't crank, even on new battery.
Towed it back to authorized SVC and viola, they re-open the engine again without my consent and again gave me a rebuild estimate of 35k, just 100 kms after the previous rebuild. They cited no responsibility for previous build given the bike was parked for long.

I was again ready to bear the rebuild cost, but they slowly started adding replacement parts to the list day after day, where the total repair estimate piled up to 60k.

I got fed up asked them to return the bike back, they literally gave my bike back like lego blocks, frame with wheels intact and rest all parts packed in carton boxes, while charging 3k for the diagnosis/service charges. I had to get it assembled at a local garage and then sell it off for almost scrap value with so many painful memories/selling experience on it's own.

I'm never touching any bike that's remotely linked to the Bajaj group/anything that's handled by to Varun motors Hyderabad group.

[Indraneel Bhat]

@accidental.doc - I cannot tell you how agitated I have felt reading your saga. This is truly shocking on part of the service provider!!! I hope you get justice for this shoddy treatment.

What amazes me is that this place has a 4.3 rating on Google and a 4.6 rating on JustDial. What could be the reason for this?

[ads295]

I am now developing a new outlook towards ASS service experiences.

Switch to FNG at the drop of a hat.

If your vehicle has been screwed over by the ASS once, it is impossible that they will improve on the issue next time.

Do not go down that rabbit hole.

Abandon them and do the work yourself. Buy spares over the counter or import them, and buy a Haynes service manual for your bike.

If you follow the service manual word for word, you cannot go wrong, and you'll be doing a much better job than the ASS in question.

[Sman999]

Very disheartening & furious after reading this. I wonder how you were patient leaving the bike in the SVC for months. Because I cant wait more than a week to check out my bike, be it for whatever reason it went to the SVC.

Our judicial system is a crap. But if you are capable of pulling some strings in the judicial hierarchy dont leave them. They deserve to be bashed in someways.

Best of luck!

[Jaggu]

Originally Posted by accidental.doc

I am the stereotypical middle-class guy who saved up for several years to get his dream bike, which was a poster on the wall for most of my life. The bike has been treated with the love and respect that she deserves.

This says it all! and this is what makes any ownership special! Sadly this is the one thing that every dealership in India, irrespective of brands miss! Unless these dealership move away from just a business mentality and to understanding the passion and emotions of customers, accordingly hire and train their staff.. till then the situation is sadly not going to change.

On the risk of sounding repetitive, I believe this is one game changer for Indian workshops to adopt, and I have been fortunate to meet handful of mechs and dealers with this kind of passion and emotion. The ones who treat customers vehicles as their own (in a good way ie ) and work on it.

As far as your case is concerned Doc, legal seems best option for whatever peace that will bring to you and set a precedence for others (more important).

I am not sure if Triumph has an unbuilt inventory of Daytona lying somewhere around. If so they should just replace the engine fully, put in all new panels and all. If I were the CEO I would even fly in a production engineer from the factory to get the bike done up and deliver to the customers door step! That would make a true passionate headline that will make every Triumph owner proud around the world. Trust me I would be the first one to put a thread up here.

[bf1983]

Reading your post was an emotional rollercoaster. My heart kept sinking when I was reading the first part of the post. And it kept sinking as the months passed by with more and more issues piled up thanks to the incompetence of the dealership.

Then when I reached March I felt a glimmer of hope when Triumph decided to finally get involved. I actually had some slim hope that with Triumph being directly involved it would lead to a happy ending to what must have been a very painful ordeal. Unfortunately what little hope I had was entirely crushed when I read about the condition of the bike after it was 'repaired' and the photos only added to the pain.

If you have the means please sue the crap of this dealer. The Daytona has such great resale value even today because it is a special bike and it hurts that Triumph has allowed Keerthi to simply spoil their name.

[accidental.doc]

Originally Posted by shancz

This is the most saddening and infuriating ordeal I have come across till date.

thank you for your kind words,
yes they have a destroyed a dream for me.
but its not over,
the battle is just beginning
ii will not let go of this.

Originally Posted by Vkap257

The post almost brought tears to my eyes.

yes, a fire incident is a strong likely possibility.

I am sending legal notice soon, it's being drafted, followed by a consumer court case but what I would really want is a criminal case against them for destroying a collector's bike.

Originally Posted by shresan23

I have to mention that i don't know much about the internals of a Bike.

working on it, more than narratives we need proof. I have kept all documents records and correspondence on record. it will be a long battle, but the war has to be won. Winning the war still does not get my original bike back

Originally Posted by Bhodrolok

What a disaster!

I did take the legal route earlier in January, but was foolish enough to believe false assurances from Triumph India, that they will get the bike to spec under direct supervision etc

Originally Posted by AtheK

Such a sorry state of affair, I can only imagine the agony you had to endure. Seeing the bike in that condition will break any one heart, it definitely would have been a much bigger impact on you.

honestly, it was like watching a family member in a hospital with a prolonged illness with hopes of full recovery but all the illnesses here were keerrthi induced
since 675R is not in production, I should demand one of their MOTO 2 bikes

Originally Posted by vaibhavyagnik

Between the 2 bikes and 2 cars spanning accross 3 manufacturers that I have driven in my life, one thing I can say in India is technicians do not care about our vehicle.

The average time of turnover in an automobile consumer court case is 1.5 to 2 years, the bike has not been with me for 14 months. Yes, it's going to be a long wait.

Mod Note - Please use MultiQuote while replying to multiple posts. Quote relevant portions while replying and proofread before posting.

[Vikram8891]

I have been contemplating upgrading from my Interceptor for a while despite nothing being wrong with it. Just that I wanted something a bit more special. I have always had an eye on the T120 but the only reason I did not pull the trigger earlier were the other instances of shoddy Triumph ASS. This has solidified my intent to never upgrade to Triumph now.

I hope these people pay. Seeing the number of parts changed over the number of months made me wonder is this was in principle like the Ship of Theseus (just a random thought).

[accidental.doc]

Originally Posted by no_fear

Judging from the pics and damage, the Keerthi guys took apart the bike and kept the swingarm, seat, fairings and other parts on the floor. Those are scrape marks from dragging the parts while moving them and shows that they were not handled with care. Any shop that handles dis-assembled bike parts with such negligence should be sued.

The injuries on the bike internally and externally cannot occur with routine handling , it goes to show how extra negligent they are to the customers bike and property.

The audacity they have when handing over the bike in that condition, that customers will quietly take it back in desperation because they have the backing of blind as a bat triumph India management

Originally Posted by raptor_diwan

It's truly heartbreaking to see the condition of your bike, and it's unacceptable. Please don't let them get away with it and file a complaint. Unfortunately, with Triumph's tie-up with Bajaj, it's uncertain if they will take responsibility or apologize for the situation. Bajaj may handle the case, and the people who worked on your bike may disappear one by one under Bajaj's handling. It's going to be tough, but don't give up on this.

.
They have billed 4.11 lac for the internal components they have replaced , but yes I have zero faith that they are assembled back appropriately
looking at the visible outsides quality of work , they would have cut all the possible comers on the inside and assembled it like LEGO blocks , as long the as engine is running to push the bike out of the service center

Originally Posted by ICE_Swift

Please go ahead and Sue them if you can afford it. Such Horrible Treatment makes me think twice before Even buying a Premium Bike.
..

Working on all the above things, unfortunately i don't have any celebrity contacts (automobile or the non automobile fields )
auto magazines taking notice of this would really help in putting pressure on them and till its resolved I will push this story on everything Triumph in social media

Originally Posted by Indraneel Bhat

@accidental.doc - I cannot tell you how agitated I have felt reading your saga. This is truly shocking on part of the service provider!!! I hope you get justice for this shoddy treatment.

My blood is boiling at what they have done. They are all paid ratings from all the money they have made and saved by cheating customers

Originally Posted by Sman999

Very disheartening & furious after reading this. I wonder how you were patient leaving the bike in the SVC for months. Because I cant wait more than a week to check out my bike, be it for whatever reason it went to the SVC.

They held my bike dismantled and for a ransom, pulling the bike out would have meant collecting the bike in pieces and having to pay again in full out of pocket somewhere else and that would have absolved Keerthi responsibility towards the bike

Originally Posted by Jaggu

This says it all! and this is what makes any ownership special! Sadly this is the one thing that every dealership in India, irrespective of brands miss! Unless these dealership move away from just a business mentality and to understanding the passion and emotions of customers, accordingly hire and train their staff.. till then the situation is sadly not going to change.

Ha ha in fact they should hand build a new 675r for me at their factory and ship it as CBU to me. At the most they will send a sorry for your loss, get well soon greeting card

[Thamps]

What happened to you was a harrowing experience. Good luck on the consumer case. �� Do keep this thread posted on updates.
The more this gets publicized, the larger the toll on Triumph Indias sales figure. Hope they will figure that out and be ready for a compensation be it monetary or replacement.

[windiesel]

Oh God, my sympathies are with you. These expensive CBU bikes which are supported by a sparse dealer network and poorly trained technicians hardly make any sense. A famous youtuber is finding it difficult to procure even a chain sprocket kit for his CB500X.

[wolfy]

What a start to the day reading your post man. I cannot believe what kind of mentality anyone in that service station has, to be ok with delivering a bike they kept for over a year in that condition. They deserve to be sued. Please keep us posted. It's a wonder you have been so patient. I would have walked out with my bike after the first incident possibly after a violent showdown in the service station. They only took you for a royal ride. Terrible. I hope better integrity and sense prevails in these so called service stations.

[wheeledwanderer]

This is sad, and my sympathies with you! I see from the post that you have been very patient despite not getting support from Keerthi! As an ex-owner of Triumph 800 XRX, I can relate to your ordeal. This is not the case only in India but also abroad with Triumph motorcycles (had experienced the same issue too during my ownership)! Now a happy BMW 1200 GSA customer and would never buy or recommend triumph to anyone in my lifetime!