Hi everyone,
I have a black Chevrolet Cruze LTZ which was purchased in August 2011. The running is not much as my father and I have been quite busy over the past few months, and roads in Kanpur are awful. We also have an old Fiat 1100 D ("Premier Padmini") which is serving us well and is used for commutes in crowded places.
A few weeks ago during the winter, one evening, we met with an accident, when, due to intense fog and poor lighting conditions, the right side of the car hit an embankment on the road while turning, damaging the driver's door and the rear door on the same side. The chassis also suffered some damage. We managed to drive it back home, but it was clear that the damage was extensive and would require immediate repair. Here are some images of the damaged regions:
A few days earlier, the car had been hit possibly by a tempo or another vehicle, and there were already dents on the wheel arches which the workshop coaxed us into getting repaired later this year. Also, the handbrake seemed to be faulty and a few weeks earlier, the car had collided with a pavement on one occasion after the handbrake was applied at maximum force position, damaging the rear bumper. I had posted about this on TBHP and other Cruze owners mentioned that the handbrake wasn't supposed to behave this way, and that I ought to get it checked.
We took the car a couple of days later to the workshop, after having verbally explained the incident to them. They examined the vehicle and suggested that we claim insurance. It was decided that the car would be given to them the following morning. They seemed confident about bringing it back to factory condition.
While driving the car to the workshop, there was a traffic jam at a railway crossing, which we got caught up in. When the railway crossing finally opened, my father slowly drove the car through only to be stopped by a policeman (for no reason) just a few seconds later. But by this time, the lineman had started to lower the crossing gate for another oncoming train
. My father folded his hands and pleaded with him to let him go by gesturing to him. He relented and began to raise the boom, just when another one of the linemen (a young guy) laughed at us, jumped and held on to the boom, bringing it down. The boom hit the A pillar on the driver side (
http://0.tqn.com/d/autorepair/1/0/o/6/78390573.gif), and created a massive dent. Fortunately, the windscreen glass was not damaged, and only minor paint was removed.
We were annoyed, but in that chaos, we could do nothing but quietly drive the vehicle to the workshop, which was nearby. We felt that this was a minor dent which could be repaired as part of the more extensive repairs that the car was anyway about to undergo.
At the workshop...
The workshop people were courteous and after inspecting the list we had made detailing all the damages sustained by the body, they took custody of the car, made us fill out an insurance claim. We were
not given any explicit estimate of the amount required for repairs, but only told that the surveyor may contact us.
Taking delivery..
We took delivery of the vehicle 2 weeks later. During the interim period, a zonal manager of GM visited the workshop and even called us to inform us that the body work was complete, and that we could take delivery of the car. However, he mentioned over the phone that the windscreen dent could not be repaired, and that we should wait for some time before bringing the car again.
Over the phone we were told that everything other than the windscreen dent was repaired. However, upon taking delivery we found that a lot of things were not fixed, which we had originally been promised would be repaired.
Also, the illumination in the shop was bad, so only after we returned did we discover that the car was severely scratched, and there were streaks of what looked like polish, paint, and even welding sparks all over. We wrote to the zonal manager who had befriended us, and mentioned the following points:
Pending work (to be repaired but not carried out in spite of promise)
1. Dent on windshield grill.
2. Dent on front left wheel arch.
3. Damage to rear left bumper due to faulty handbrake causing vehicle to roll over and collide with a pavement (we
have complained about the handbrake on several occasions – the vehicle often rolls in spite of the handbrake being
deployed at the maximum force position).
4. Dented driver and driver side passenger doors have not been meshed properly – there is a gaping hole at the bottom
where the rubber-grill is visible, indicating that the alignment is not proper.
5. The front driver wheel arch panel is slightly bent after undenting.
Blemishes sustained by body during vehicle stay in workshop
6. Symbol of number even (7) deposited using putty/other non-removable chemical on driver door.
7. Streak of white blisters on rear driver side C-pillar. The white stains appear to have been deposited just before the polishing was done, and seem to be possibly due to sparks accidentally flying from welding operations being performed nearby in the workshop.
8. Several scratches on front left, above headlamps.
9. Streaks of polish/other liquid on rear driver side bumper.
10. Blisters/burrs on several parts of the body, especially on the bonnet and the body panels around the headlamp region. (We fear that excess force on our part in removing these blisters can affect the paint adversely.)
I am quite disappointed with the nature of body repairs and the system of functioning at the GM workshop.. I would have thought that for a car such as the Cruze, they would have a professional team of body experts. But the quality of their work leaves much to be desired.
Some pictures are shown below. Please note that they are only a few representative images. I put 26 of them up on a link for the GM people to take a look at.
The car is due for a workshop visit tomorrow, and I intend to take up these issues with the workshop supervisors. But I would appreciate advice from BHPians about the following points.
1.
Windscreen dent: What can be done about it? Do I have to live with it?
2. How does one assert one's rights in such a situation if the workshop refuses to perform repairs, and take responsibility for the damage that was done to the body during the vehicle's stay at the workshop?
3. I was not given an acknowledgement of the insurance claim. Is it not my right to know how much the repairs actually cost? What does it mean if the workshop says the funds were not sufficient to undertake repairs?
4. Regarding body repairs, is it possible to get a proper finish on the doors now? They are not properly meshed, and the outer panel/sheet does not seem to be rigidly fixed. Could this be a safety issue?
5. If the workshop folks put up their hands and refuse to fix these issues, what options do I have? Should I go to a non-GM body shop to get these things fixed?
Any advice on how to get the car back to its pristine glory would be appreciated, and of course all advice about how I should proceed in such a situation is welcome
Thanks in advance.