[Kln]

Inexplicable, inexcusable from Mahindra. They should definitely replace this in warranty. I wouldn't spare any efforts in ensuring the same were it my car. Incidents like these make one pause and reconsider spending 25+ lakhs on a car by Mahindra.

[dsr001]

Originally Posted by JithinR

Can't believe the number of members here asking the OP to remain calm and claim insurance. I can't understand why so many members here today seem to support manufacturers and service centers (a lot of them happen to be new members too).

Agreed, and it is strange I believe.

Mahindra should own up. Had this been a case of stray stone hit etc, hundreds would have faced it. More likely a manufacturing defect, during glass annealing.

Buyers beware sunroof might be the weakest spot in your unsafe safe car

[revvharder]

I guess one needs to be an influencer nowadays to get their issues solved by Mahindra, it's inexplicable the way Mahindra SVC has treated this case.

Look at the case of Arun Panwar, they changed the complete sunroof assembly plus various other nicks & knacks FOC. I think Mahindra deserves customers like these.

Similar was the attitude of Mahindra SVC's a decade back when they launched XUV500, i still remember bhpian anshuman sharing photos of his XUV AWD and his experience with SVC back then.

I think OP should atleast try their luck with another service centre and also try tagging Mahindra's officials on twitter and at last if all else fails then he should claim insurance.

[Gummybear]

It may or may not be a manufacturing defect, but onus is with Mahindra to do a proper investigation and bring a satisfactory closure. Hope this sunroof doesn't go in same direction as waterfall episode.

[GTO]

Originally Posted by JithinR

Can't believe the number of members here asking the OP to remain calm and claim insurance. I can't understand why so many members here today seem to support manufacturers and service centers (a lot of them happen to be new members too).

3 reasons:

1. Better not to miss the forest for the trees. If you've bought such an expensive car home, there is a lot more to the car (driving experience, features, interiors, suspension etc.) than a broken sunroof which can be fixed by the dealer & insurance.

Whether you want to suffer heartburn due to a broken sunroof, or just end the misery by claiming insurance and getting it replaced is entirely up to you.

I would have gotten a new sunroof and headed out for a long, enjoyable drive with my family. Pronto.

2. With time, age & maturity, I have calmed down and realised the importance of such philosophies:

https://www.youtube.com/watch?v=d-diB65scQU

3. Shit happens in life. How you handle it, makes all the difference. The last time someone damaged my car, I was upset for all of 10 seconds, smiled, took a deep breath and moved on. In my twenties, I would have lost sleep for a week and suffered a lot of anguish. Someone rear-ended me while I was waiting in traffic in a pretty expensive car in Lonavla; the fellow was looking off. I smiled, gave him a thumbs up and drove on.

If you can't change the world (or life's situations), better you change yourself.

The way that I see it, I pay an insurance premium to take my worries on such matters away. There is no right or wrong here. It all comes down to individual preferences, philosophies & priorities.

[veedub89]

Similar thing happened to the rear hatch of my Brio. It's all glass, as most people know.

A kid of about 6 years, threw a pea sized object at it with barely any force and the whole thing just shattered. Had the whole thing captured on my CCTV.

The glass in itself is very very strong. Anyone with a Brio will attest to that. So a child throwing a small object at it with barely any force won't be able to shatter it. But bring thermal or physical stress into the equation and you end up with shattered glass.

I wouldn't lose sleep over it. Get it fixed via your insurance and move on. No way will this be covered under warranty.

[aadya]

Originally Posted by JithinR

Can't believe the number of members here asking the OP to remain calm and claim insurance.
Seems like people have found a way to escape any increase in their premiums from claims which I don't know about.

Really. Not nit-picking but we should avoid making sweeping statements and painting colours to the advice and opinions. I might be wrong, but the newest member was 2 years old and oldest member was the founder of the forum. Offering solution need not be only bashing the manufacturers, it should give peace of mind to the sufferer too. I apologise in advance if I have crossed any lines.

[Divya Sharan]

Originally Posted by JithinR

Can't believe the number of members here asking the OP to remain calm and claim insurance. I can't understand why so many members here today seem to support manufacturers and service centers (a lot of them happen to be new members too).

Not pointing fingers at people who are actually trying to be positive and asking the OP to put a bad experience behind him, but I can notice a marked shift in tone towards fellow members issues on the forum.

If an accident happens on the road, we need to claim insurance. But if an accident happens inside the Service center due to the negligence of service personnel, then in India you are again forced claim your own insurance. Now, we have to claim insurance for what could be a manufacturing defect on the basis of a 2 mins diagnosis.

Seems like people have found a way to escape any increase in their premiums from claims which I don't know about.

I agree with your emotion but I also understand why most seasoned members are advising to go the Insurance route - less heartburn! The car is new and such an experience can often leave a nasty taste in one's mouth.

Of course, the car is barely 3 weeks old - so the OP can reach out to M&M on Twitter to catch their attention, if the ASC is not helpful enough. But these would only take some time and especially with a new purchase, the smallest of such negative scenarios triggers buyers' remorse.

It is true that the crack looks like a defect from the assembly line (because air ducts cannot get blocked in under 3 weeks to crack glass) and should be replaced by the ASC without having to claim insurance.

[supertinu]

Originally Posted by GTO

Thermal stress or manufacturing defect - a BHPian's BMW X5 had almost identical damage.

Don't lose sleep over it. You've bought a 30-lakh car, so enjoy it. Don't let an incident like this cause you any more anguish. Push dealer for replacement or claim insurance and be done with it. Go for a long drive this coming weekend

Attachment 2439124

The X5 damage is exactly same in nature as the XUV. Could it be that that car was too cold and then parked in hot sun, both the air inside the cabin and the glass expanded. Beyond a certain point it just gave in to the pressure.

Doesnt seem like a big worry as most have pointed. Just claim insurance. You can always reach out to Mahindra customer service directly and bypass the dealer. They are very responsive.

[youngmonk]

It's not a big worry. It's happens in isolated cases and can be blamed on the supplier of the tempered glass for M&M.

Do get it replaced at the earliest and continue enjoying your car.

However if you'd like to go down the rabbit hole, here's a video -

https://youtu.be/7EgAUhsiRQs

Happy motoring and congratulations on your new XUV!

[BKB999]

On my Kia Sonet I had an experience on the windshield where a very tiny stone, which even wouldn't cause you a pain if it hits you, hit the windshield on the corner like you have shown on the closeup pic. I indeed heard the small tick sound, because the audio was off and I was driving slow in the traffic. Initially it was just a dot but by the time I returned home the spot grown to be a long crack. It was on the similar outer edge as in your pic, which I believe a weak spot compared to the center area.
Well, being the sunroof, we cannot guarantee that we will always look UP for any tiny spots that would have created by any such impact. In a closed parking the reason could be thermal expansion or similar pressur built inside for the complete crack but the root cause could be an impact. Both you or M&M can argue on this until we find a technical method to find out. As many has suggested, the tension free solution would be to claim the insurance and make them bear the repairing cost. A Win-Win situation and enjoy your ride 🙂

[s.sriram1989@gm]

It seems like the glass has risen above the roof like it was pushed from inside. Can it be caused by an impact from outside? Doesn't it result in serious lapse of safety? imagine being stuck with broken sunroof on a highway during monsoons.I believe they should be stronger to withstand small impacts from gravel.

[Petronius]

Originally Posted by Kln

Inexplicable, inexcusable from Mahindra. They should definitely replace this in warranty. I wouldn't spare any efforts in ensuring the same were it my car. Incidents like these make one pause and reconsider spending 25+ lakhs on a car by Mahindra.

Especially after the Scorpio N debacle, Mahindra cars are under the scrutiny a bit more. Now this one within a short span doesn’t instil confidence in the brand at all. These damages might be trivial for a lot of people but for those who waited for months on a stretch and got these expensive machines, this is not done. Mahindra better buckle up.

[Guna]

Originally Posted by supertinu

The X5 damage is exactly same in nature as the XUV. Could it be that that car was too cold and then parked in hot sun, both the air inside the cabin and the glass expanded. Beyond a certain point it just gave in to the pressure.

Another possibility (which may not be the case in this specific instance): Car parked under hot sun for long and you pour cold (room temperature) water on the sunroof (as part of the washing). This can result in cracks forming (not sure about Car's glass but normal glass, cheap ceramic or stone slab would).

[svsantosh]

Originally Posted by GTO

The way that I see it, I pay an insurance premium to take my worries on such matters away. There is no right or wrong here. It all comes down to individual preferences, philosophies & priorities.

With age (joined TBhp @ 26~ age, now 42~) I have started to realize Insurance is just for that one simple reason. I have started to see General Insurance like Health insurance.

If you bang your hip on a slippery bathroom floor, dont fight with the slime, go get insurance approved and get walking soon. If you get a terminal thingy, dont fight with your maker or spouse, get insurance to move ahead for the remainder of days. If your house burns, dont fight with your faulty electrical appliance maker or utility provider, get insurance and rebuild.

Of course I havent experienced Life insurance yet, dont want to experience it any time soon.