[vvivek85]

My Venue is 4.5 years old, all of a sudden the reverse camera wasn’t displaying any content (Below video FYR).

https://youtu.be/R5sekhonzO4?feature=shared

I took my car to Kun Hyundai Ambattur on December 2nd, they analysed the issue and stated the camera is defective and should be replaced. I had opted for extended warranty, so I was informed it will be covered under the warranty. Out of curiosity when I enquired about the cost, the response was Rs 45000

Service advisor informed me on raising warranty claim which would take a week. I told them on my road trip plan on 23rd December and requested them to process ASAP, next day Chennai got affected with Michaung cyclone which created a huge impact in service center and they weren’t functional for 3 days. I followed up in the week of December 11th, was informed approval is yet to be sought and it will take a week more. Followed up on 19th December, got a positive news of part is expected to arrive on 20th December, I inform that I can come only on 22nd December. Yesterday I called and re confirmed, SA told me parts have arrived but they have got instructions to not take any vehicles for service as the service center is flooded with 800 flood affected cars. Mr Suman stated that he will ship the part to Kun Arumbakkam, I can get it fixed there today. I went this morning, Kun Arumbakkam too was flooded with vehicles, SA informed me that it is not possible to take my car inside the fix the camera. I explained about my situation, they decided to replace the camera at the road itself as only bumper needed to removed but asked me to wait for some time as they had many cars to attend. I waited there for 3 hours for my issue to be sorted.

Appreciate Kun Ambattur and Kun Arumbakkam for their prompt actions during these crunch situations, I can feel the amount of pressure they will be going through due the sheer volume of flood affected cars. Lastly, spare a thought for those owners, I happened to see some cars with massive dents, torn bumpers. I wish they get back their cars soon as I can imagine what they will be going through without their companion.

Learning - Please take the maximum available extended warranty available for the car, the 20K or 30K which we spend will be worth it in the longer run. Until now, I had saved spending 55K to 60K (Right headlight replacement, camera replacement) mind you things started deteriorating after 4th year of ownership.

[manub22]

Back in 2011, when my Hyundai-i10 had reached its fourth year, I was grateful for having opted for the extended warranty for the 5th year. Thankfully, the service-center replaced both my 2-Din music system and Power-Steering EPS module at no cost on separate occasions. During my inquiries, I found that the replacement cost for each of these components was approximately 30-40k at that time.

This experience led me to believe that modern cars are equipped with numerous electronic parts, making it crucial to consider extended warranties. As these components may develop issues after 3-4 years of usage, having an extended warranty can save significant expenses in the long run !!!

[Chhanda Das]

Is that ₹45,000 I am reading here or are my eyes deceiving me ? Are you sure that they quoted this sum for the reverse parking camera ? If that is the case then I can definitely smell something fishy. This is because the Blaupunkt reverse parking cameras (model numbers DH-02, DH-03 and DH-04) that Hyundai India recommends for the Venue do not have a maximum retail price above ₹2450 inclusive of all taxes. You can verify this under the "Electronics" section in the following link :-
https://hyundaimobisin.com/products/...ries/new-venue

[Burgman_tales]

Why would a camera cost 45k ? Are they changing camera or the entire reverse transmission?

[vvivek85]

Originally Posted by Chhanda Das

. You can verify this under the "Electronics" section in the following link :-
https://hyundaimobisin.com/products/...ries/new-venue

Even I doubted if camera will cost that much. But I am sure I was informed about this amount, the SA stated considering the cost of the product is on the higher side they would send mails to Hyundai for approvals.

Either the SA wasn’t aware of the cost or something is fishy.

[speed400]

Warranty is important, but no way the Venue's reverse camera costs 45k man

[robincsamuel]

While I agree with the importance of an extended warranty, it may not always cover everything. For instance, Kia's extended warranty excludes the infotainment system (AVN).

[aeroamit]

The cost quoted by SA might be including labour charges as well as taxes. I checked for same in Boodmo and under Venue Rear Camera assembly is priced @ 39K+. OEM units are costlier as it has specific connector and not generic ones used by aftermarket Camera units. Eventhough, we can bypass and feed video to OEM display through right set of wires.

[prajwalmr62]

Originally Posted by robincsamuel

While I agree with the importance of an extended warranty, it may not always cover everything. For instance, Kia's extended warranty excludes the infotainment system (AVN).

Same with Hyundai extended warranty as well. I believe it is up to the dealers to decide what constitutes as a normal wear and tear. Also, adding AVN in the same line as battery and wiper blades is such a shame.

Replacement of parts as a result of normal wear and tear, such as spark plugs, belts, brake pads and brake shoes, brake discs, clutch disc/pressure plate, filters, wiper blades, bulbs, fuses, brushes, hoses, Tire / tube, battery, audio system, audio video navigation (AVN), catalytic converter, silencer / exhaust pipe.

https://www.hyundai.com/content/dam/...hensive_tc.pdf