Went to Malik Motors today at 9 A.M. I was asked to be there by 9:30 A.M. The workshop looked clean and neat, the service folks looked more professional. In to details of service requests:
problems:
1. Seat belt anchor not returning properly many times: no parts, need to replace seat belts package completely.
2. Noise probably from rear seat upon going over curves: Thinks its the seat not unfolded correctly, the problem resurfaces while returning from there.
3. Metallic sound and a little hum upon engine braking: Waited for team lead, TL does not show up until 10 A.M. I asked if the guy himself can check it out, gives some vague explanation. So the guy gets a manager. We go on a trial, I am surprised if the guy heard the same noise I heard. Had to point him many times and request him to focus. Finally says its return bearing in clutch, not a problem. I am still not sure if he heard the noise I heard and understood the problem at all, not confidence inspiring. Wants me to replace the whole clutch assembly, praises Petra 1.6 engine.
After returning to workshop these guys want to do general service (or 25K service), mention the same thing quite a few times. I tell them I will come back after a pending long trip, may be after 15 days or so. These guys wanted to know if the car needs oil change, told them not required now.
Overall experience:
Workshop looked well equipped and neat.
Clean and neat toilets and customer lounge.
Service and knowledge of folks: not confidence inspiring yet. |