1 year/ 7,500 Kms/ 1st Service Update
Its been a long time since Ive updated this thread. No news is good news when it comes to complex Germans!
The car completes 1 year this August and it was time to schedule the 1st oil change service. This is my third VAG car and by now I know how things work here. I had been servicing my GT TSI at VW Palace Cross Hesarghatta service centre. I have had no issues with them the in past so I am sticking to the same centre for my GTI too. Since the GTI is a CBU and a rare car, I wasn't so sure that GTI related spares and consumables would be readily stocked at service centres. So about two months before the service due date, when I was passing by the area, it struck me to pay them a visit and enquire about the availability of service consumables in person. There are only a couple of senior experienced service advisors who are allowed to take cars like the GTI, Tiguan and new Passat. I was directed to one of them and sure enough there were no consumables in stock at the service centre here nor at their branch at Rajajinagar. As far as consumables are concerned, except the oil used, nothing is common when it comes to the GTI and other Polos. The air filter, oil filter, cabin filter, brake pads, discs all are different for the GTI. I was taken inside to their parts store where they said they fill feed in my cars VIN and the consumables thrown up by the system will have to be ordered. They said that usually the company stocks these spares in their Chakan factory. Since usually does not mean always, I realised it would be better to order a set of brake pads and keen in stock with me so that I am not stranded for lack of part availability when the need comes up. My pads have a lot of life left in them as of now and looks like I wont need them for another 10,000 kms atleast. But this is VAG, and it is better to be safe than sorry! I was made to make an advance payment of Rs. 5,000/- for placing the order and I was told that the parts would take about 1 to 2 weeks to arrive. Off I went hoping to get a call soon. I got really busy after that and did not bother to call them even after a month, since I was really pressed for time and it was very difficult to schedule a service at that time. About two weeks back the car started showing up service reminders in the cluster display and with two weeks to go, just as I had decided to call them, I got a call from them saying that all the parts had arrived.
It took full 40 days for them to receive the parts after placement of order! Not a good sign for things to come and makes me really nervous as an owner. I really intend to hold on to this car for a long time. Of course I cant complain. I have bought this car knowing very well that this is a limited production car. But one thing is for sure, this cannot be your only car and potential for long downtimes is very high. If regular consumables are going to take this long to arrive, I shudder to think how long accident repair parts are going to take?
The actual service went pretty much like any other service. I did not have any serious issues to be sorted out other than the fact that the brakes were creaking a bit at parking speeds and the rear suspension used to make a creaking sound whenever someone got in or out of the car with brakes engaged. Told them to clean the brake pads, grease the calipers and lubricate and retorque suspension bolts. The service advisor seemed to be experienced and understood my concerns about ensuring that only the right parts go into the car and no one mistakes this car for a regular Polo. The final bill came to about Rs. 19k, out of which about Rs. 5.3k were for the brake pads. Apparently things like the air filter and AC filter used to cost a lot more upto about a couple of months ago. Labour rates are same as regular Polo. Recently they have rationalised part costs for cars like the Tiguan, Passat and GTI so that owners don brand them as high maintenance. I also got a 10% discount as part of the ongoing monsoon offer on the brake pads. The parts that came for my car contain my cars VIN on the packing stickers and were specifically shipped for my car. Seeing the month of import, looks like some even flew in from Germany.
Overall service quality was OK. When I reached, the car was neatly washed and parked in the delivery area. The SA showed me all the replaced parts and also popped the hood to show me the fresh oil on the dipstick. But the level was at the min level on the dip stick. He said the car took in 5.3L and the level would rise slowly. But even after idling for a few mins (the procedure as per the manual) , the level did not rise. I check the oil level frequently, a habit inculcated from my Laura days and it was never this low. I insisted for a top up. After a 750ml top up, the level was up to max. Payment and billing was swift. But one thing was unmissable - The low number of cars that day. At 6pm , I was the only customer waiting to be billed and they were almost ready to shut shop. Anyway, I am pretty satisfied with the quality of work done and the way I was attended to.
Largish air filter Rear and front brake pads kept in storage Other updates.
I have not made any other additions to the car and it is bone stock right now. That 4 year warranty is too valuable and I simply cant risk it. Speaking of warranty, I intent to take the 2+3 year warranty which is now available. If purchased within a year of purchase, the price is lower.
The car has been performing flawlessly and is an absolute delight to own. I cant think of any other car that is more perfectly suited for my needs than this. My daily office runs are very short and the small size and footprint is a real boon. I havent driven out of town much. A couple of runs to Belgaum, a drive to Chennai and a couple of drives to Shimogga and thats it.
There are some cars that make you excited every time there is a prospect of picking up the keys and driving. Well, this car makes me excited even if I have to drive to the grocery store. The 1.8 TSI and 7 speed DSG is a brilliant combination. We all love to hate the DQ 200 for its unreliability. I have said it before and I will say it again, the DQ 200 in this car is on another level. I am pretty sure there some hardware differences between the gear box in this car and the one in the GT TSI. For starters it is less jerky and not hesitant at slow speeds. The upshifts are much faster and downshifts non jerky. People say that the ZF8 is one of the best gear boxes out there. I have the ZF8 in my X3 30d and its bloody good. But this 7 speed DSG is right up there. I love using paddles in this car as opposed to the X3. Paddles are always more entertaining in a petrol and 8 gears are just too much to keep track of!
The suspension is quite stiff and at times can be a pain especially when driving on rain ravaged roads like they are in Bangalore right now. But I am now quite used to them and have realised the optimum speed at which to take potholes , bumps and cuts. The low GC has not been a problem so far and I havent scraped anywhere. The short wheelbase takes ensures that the rear wheels are up before the underbody kisses the peaks of humps. But the car is very rewarding to drive on smooth roads. The steering feel is definitely better than other Polos and is quite responsive. You get a tremendous feeling of control, thanks to the stiff suspension, antiroll bars and good brakes. Brakes have excellent bite and very good stopping power. The tyres are a bit of a disappointment though. I wish they gave us a more sporty oriented tyre. The made in Spain Bridgestone Turanzas seem to be touring tyres with a hardish rubber compound designed for long life. I am a Michelin fan and like feeling the tyre tread for softness. The rubber seems to have hardened already at 7,500 kms. I did a tyre rotation at 7k kms and found that the fronts had worn out quite a bit more than the rears and the treads had a bit of visual wear and tear result of some rapid acceleration bursts. Another few thousand Kms and I think the car will start sliding sideways. The tyre size (215/45/R16) is very rare and I dont see any options in the Indian market. BHPian Robimahanta tells me that VW does supply these tyres if needed, at a royal price of Rs. 27,000 a piece
. Thankfully 205/50/R16 is a compatible size and Michelin Pilot Sport 4 is available in this size.
The CBU quality of the car is another thing I love. The car is clearly built to higher quality standards and every interior part just oozes quality. It is easy to fall in love with VW build quality. The soft touch dashboard, the sweet steering wheel and quality switch gear deliver a feel good factor. The all black interiors with black headlining exudes a very sporty feel. The car is also surprisingly good at keeping the interiors well insulated from outside noises. The loudish exhaust and wind and tyre roar only come into play at higher speeds. At city speeds the interiors are very hushed.
The car loves high octane petrol. The difference in performance is very clearly evident. HP Power 99 brings out the best from the engine followed by BP speed 97. I try to keep up the high octane diet as much as possible. I find it worth my while to drive up nearly 10 kms just to tank up the high octane stuff. Makes for a nice Sunday morning drive too. A tank of 45 lts lasts me a month.
I am also enjoying the two door configuration. The large door and window gives a nice feeling up front and my kids are happy to jump into the back seat. No child locks or window switches for me to worry about.
The car is a giant killer on highways. Most big Germans on the road are 2 litre diesels and the GTI has got the legs on them. The exterior changes compared to the normal Polo are too subtle to notice. But having said, that the car does get its share of attention. I see a few knowledgeable folks turning and straining their necks to get a good look at the car. Some even take out their phones for a shot.
Being a VW, the car is a very controlled animal. At times you feel the car could do with a bit more drama. The acceleration is so linear that you hardly notice the turbo kicking in. The steering, although better than most VAG cars, isnt the most communicative unit. When you are cruising around in D mode, the car feels very similar to the GT TSI with the gear box upshifting early and making the most of the torquey engine with the exhaust giving out a refined bassy note. The beast awakens in S mode. Upshifts above 5,000 rpm gives out those farts with plenty of blips and pops on part throttle and braking. It is the perfect hot hatch right now. Refined and practical for daily use, at the same time can be super fun when you get the opportunity to drive enthusiastically.
Treated the car with a detailing session at 3M along with a rodent coating for the engine bay and anti rust treatment for the underbody.
Some pictures post detailing