Re: My Mahindra Scorpio-N Z2 Base Variant Review The Second service is complete, here is a full update.
Took Hornet to the Mahindra ASC nearest to my house in Hyderabad, for the 2nd free service on 26th Dec 2024.
Mahindra staff in Neon Motors are very polite and very diligently reminded me on the 2nd service of my car being due in Jan 2025 or 10k km completion. I was at 9k so thought to complete the service in Dec itself.
Reached the service centre at 10am IST and requested the car to be handed back on the same day, as I needed the car the next day. Following were the things I requested. - 2nd free service
- Issue - Weird sound coming @100 kmph, from the engine bay.
- Addons - My Z2 variant, doesn't come with Foglamps so I wanted to get it installed from Mahindra ASC only. They quoted me 25k, which I was not to sad about, provided I get the car on the same day.
Things I am happy about - I was promised that the car will be delivered the same day
- The Mahindra mechanic took a test drive of the car, to confirm on the weird sound which I complained about, sadly due to rush hour, he was not able to take the car @100kmph. He mentioned that he has not heard this issue from any other Scorpio-N owner.
- As promised I got the car at the End of day, around 8pm.
- The touchscreen was not working after service, but fixed within an hour at the next availability.(2 days later).
Things I am not happy about - Fog lamps couldn't be installed, as it seems that the Z2 wiring is different as compared to Z4 and Z6. And Mahindra didn't have the wiring for Z2, but I am happy with the efforts put in by the team.
- When I was handed over the car @8pm IST, the touchscreen was not working :(. Surely some fuse was touched during the fog lamps installation trial. But the team promised me that Mahindra will send a team to my house to fix it.
- Also noticed one of the tools is missing from the boot :(, which sadly I can't prove now.
- the weird sound @100kmph, still continues
- There was a long scratch above the left rear window, which was surely from the service centre. I showed them the pics from the morning, after which they had no choice but to change their answer from " It was already there" to "yes, sir it seems it was while service, we will fix it."
Things I am angry about - For a free service, I was charged 8k, where engine cleaning and some unwanted things were added around 4k.
- The team was trying hard to push me into buying the ceramic coating package for 35k. I was asked twice by the first guy, then the second guy, then the manager. I was like, "I don't want". Not sure why so much upselling.
Things I am loosing hope for - After multiple, follow ups, the tech came to my house to troubleshoot on the weird sound coming from the engine bay @100kmph. I was somehow able to re-produce the issue and was witnessed by the tech who came. I was so happy, that finally, I was able to show the mahindra guy, the actual issue/sound.
- But after listening to the sound, he still had no clue. He was like we need to take the car to the service station. He didn't even ask me to stop and open the hood. I knew that if I give the car, I may not see it for few days. I had a long trip planned in a couple of days and opted to postpone the troubleshooting. I am back from the trip, but I don't see any hope with the technical skills being shown by the Mahindra Technicians .
I was on the happy side of things when I got the car, thinking that the weird sound will no longer be there. I also released a vlog, on my experience. hope this helps, anyone who is planning to take your Mahindra vehicle to the ASC. Here is the second service bill
Here are the pics from the service centre. Good that I took pics, or I wouldn't have been able to prove the scratch found after the service on the top of left rear window.
Took Hornet for a spin and visited the Lulu Mall. Looks Fab as usual.  |