Hi,
Before I start off about my car, a little bit about me. You see, what car you buy is linked to who you are (or who you want to be). I am a resident pathologist, currently in AIIMS. I am in Delhi for the past 6 years, I am from Bangalore originally.
A car-buying story can be told in so many ways, but our story has one beginning. A car is a must in Delhi. Or so it has become, if you have a small kid and you haven't taken any holidays for a long, long time. 17 years of riding bikes of various types on Bangalore and Delhi streets was enough , I was getting a bit bored on the road. And more and more irritated by the sun, the rain, the winds, the dust, the people (especially the spitting type). Some of you might be surprised - after all, why should anybody justify a car purchase? But lots of people think this way. That probably explains why Bangalore is overflowing with two-wheelers, for example.
Initially I had decided to buy the Sx4. The first Maruti with looks worth writing home about, with ABS and airbags. I thought that if I managed the finances 'deftly', I would have a big car in my hands at the end of 5 years. The Great Indian Sedan Dream. Then comes T-BHP. I read excellent reports on the SX4 (sathya_nars, amit, itnerd, randomgyan and others). But the final authority (wifey) did not approve. This, after one-and-a-half month of getting loan documents ready and submission to State Bank of Mysore, after loan application rejection by State Bank of India (SBI). The cold feet developed after months of saving up for the margin money!
I used this new-found opening to hit for the 1.6. Why? One thing I found about the Fiat car owners is that they love their cars. Among other things, it's sort of like deriving pleasure from self-flagellation. Love your Fiat even if your Tata/TVS service station tortures you. In all my riding about in Bangalore, I liked my Hero Puch the best. The bike would die on me every time it rained, then require hundreds of kicks to start. All this when my girlfriend was with me. But it would let me be the fastest on Super Talkies Road, beat RX100s at traffic light drags, do wheelies without being asked for and look good all the same.
I saw a bit of the Hero Puch in the 1.6. After 7 years of a staid Splendor experience, I wanted a fun car.
Anyway, I booked my vehicle at Vivek Automobiles, Mathura Road after visiting Sanya Automobiles, Defence Colony. I took a total of three test rides, once even in the Palio 1.1 (the sales guy at Sanya took me around in it, saying
"sir, woh gaadi bhi aise hi hai, toda sa engine powerful hai"). I was told of a waiting period of 10-15 days but there was no sight of the vehicle after 20 days. Then some phone calls. The vehicle arrived on the 26th of May, and I went with family in tow on the 27th for delivery.
Now the fun starts. During the PDI, (me with the TBHP list), the sales person and I simultaneously notice a screw-top driven into the rear right tyre. The sales team swings into action immediately and before I could realize what was happening, I had agreed for the vehicle to be driven to a nearby puncture shop for the tyre to be fixed. We drive 3 kilometers from the showroom and the punture-walla pulls out a huge screw from the tire and hastily fixes the puncture. We drive back and take delivery, but the insurance papers are not ready (they are ready but the office closes at 7 pm), the registration is not ready (some Form 34 thing). My friend and I question the dealer about the warranty coverage and the fact that we are being handed a defective already punctured tyre. But he replies that a puncture can happen anytime and it doesnt mean that a tire replacement would be necessary. And the idea that after all the puncture was discovered by the sales person himself plays on my mind; we are all tired and exhausted by then so we just take the car and leave.
A day later (29th), I reach the Institute campus in the morning and the same tire has run flat. I was so pissed off with myself, for having picked up the vehicle in the state it was.

. Here I am, with a flat in a vehicle which is not registered in my name yet, with no insurance documents. I had messed up the essentials! I called the sales person immediately and told him that I would needing a replacement for the tire. I also called Mr. Rahul Jain, Area Sales Manager based in Gurgaon, whom I had kept abreast of all developments during the entire booking process and informed him of the situation.
I reached the service station. The dealer replaced my yet-again punctured tire with a new one, handed the insurance over to me, took Form 34 from me and fixed mudflaps.
I was helped, in all probability, because the dealer must have received a firing from the management. But after all the drama, I have what I wanted - a defect-free car at delivery (touchwood). I would still say that my booking and dealership experience was OK, because the entire experience (apart from the puncture and last-minute bungling) was fairly smooth.
Anand