Fiat Grande Punto: Buying, First Service and first 3 months Hey everyone,
This is my first post. I recently bought a Fiat Grande Punto 1.4 Emotion Pack. The decision was based on test drive and research from various sources including team-bhp website. Yesterday, I went for my first servicing. The idea of his post is to share my experience regarding (a) purchase of the car, (b) first servicing, and (c) owning the car for three months. Purchase of the Car Model: Fiat Grande Punto 1.4 Emotion Pack Color: Medium Grey Dealer: A-One Motors, Barakhamba Road, New Delhi Finalizing the Dealer: I had approached several dealers, but I found A-One to be more approachable. I am in my early 20's and some of the sales person at other dealer did not even take my seriously as a potential costumer and dismissed me a collage student whiling away time, both theirs and mine. Another issue was corporate discount, one of them refused it outrightly even though A-One confirmed that my employer was listed for corporate discount. Booking and delivery: Booking was like a breeze, I guess it would have been the same everywhere. Delivery was promised within 15 working days, but it took almost three weeks. I was inclined to take delivery only after three weeks due to personal reasons, so this was of little concern for me. What concerned me though was the fact that the dealer did not contact me after booking to inform me that the car was in transit and that the car has arrived. I had to call up and ask about both. At Delivery: The salesperson was very busy with several deliveries so he devoted very less time to me. But the staff was very courteous and cooperative. Answered all the questions I had. The car was in good shape. But I was not handed over the Owner's manual, Service coupons etc. I was told that they are at their head office! they promised to get them and deliver them to me. They did not do it and I collected them when I was passing by the dealer after two months. Post Delivery: I took delivery of car pending registration. I went back the next day to get the number plate fixed. This time they did not have the registration slip. I asked for it and was told that it is at their head office! They again promised that they will deliver it to me. Once again they did not and I collected my registration card two months later. First Servicing of the car First impression: I called up A-One and I was told that I can come at 9.am tomorrow to their workshop at Rama Road. I promptly reached at 9.am only to find that the employees were still coming in. The guard asked me to hand over the keys and leave the car. I insisted that I would had over the keys only after the job card was made. No one asked me to have a seat or offered a word of greeting. Experience with the service person: It was just opposite of my experience with the sales person. After waiting for 10 minutes I asked who is going to make job card? A person standing near me approached and asked if its my car and if its first service. I said yes. Then he got a sheet of paper and started writing something. I would have appreciated if the person would have introduced himself and told me what was he doing. All this while I was standing out in cold. Anyways after he was done, he asked if I have an issues with the car. I listed out my concerns. Service concerns: I had a flat tyre a day before, so I asked him if he could fix it and change the spare tyre (not alloy) with the fixed flat tyre (alloy) and put the spare tyre back in the boot. The blunt answer was that this workshop is not for fixing tyre. My car has tubeless tyre and it would have taken 5 minutes to fix it. I inquired if he would take money and get it fixed. Answer again was no. Other issues included broken raw wiper, handbrake adjustment etc. Delivery after service: I was told I may collect my car at 4.30. I inquired at 5 pm if I could come and was told that I may collect it tomorrow morning. I insisted that I have to go to office and it would be convenient if they could deliver at sharp 9am. I was told that it won't be possible because their software is down and I should come at least at 10.am. I insisted again and was told that I should come at 9.30am. I reached at 9.30am. This time again no greeting, no one asked me to sit. I inquired about my car and was directed towards the person I met yesterday. This time he saw me and directed someone to get documents and then vanished himself to get them. After a while, (while I was still standing out in cold) he appeared and told me that the car was done and that I needed to make payment. I sought to see the car first. I was directed to my car which was standing on roadside "outside" the workshop. i was stunned!
Anyways the service was done properly. But the person vanished again. I had to search for him, make payments and take the gate pass myself to take the keys from the watchman at the gate. Missing Lighter: I sat in the car and realized that that the cigarette lighter was missing. I do not smoke, but this does not mean that anyone has right to remove cigarette lighter from my car. I called the person again. He came, he saw, called other people, they came and saw. They all went back. After 10 minutes the person returned and apologized for the missing lighter and promised to deliver a new one to me. I had left few coins also-in the ash tray which were gone. No issues for the coins. Note:
I had a good experience with A-One while buying the car but I will not go to this dealer again for my second service because of my experience and also because its very far off. Can anyone suggest a better dealership for service of Punto. Owning the car for three months.
No issues here. Fantastic car. I have driven at high speeds, over bad roads, cornered at reasonable speed, had to apply breaks at 80kmph to complete halt and the car has always exceeded expectations. Its fun to drive. One feels safe inside the car, its sturdy. Looks great. Music (Blue & Me) system is good. The only concern is fuel efficiency. But who cares about it in such a wonderful car. I am happy with the car, period.
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