[Revy]

Originally Posted by figo_united

Infact I am going to Sejal motors tomorrow as well to get my front bumper repainted.
Cost for the full front bumper repainting would be 2500.

I have always got FREE touch ups from my dealer(Cauvery ford, Mysore).

figo united - thanks for the suggestion, I have seen good reviews about Sejal motors on T-BHP. But would they be interested in doing only touch up jobs ? Of course, I have to do it on about 6 places, all accumulated in the 20 months so far. The latest scratches were made intentionally with a stone. While parking near a shop, I mistakenly pushed a parked bike and it fell down. The owner made too much of fuss about it, though there was no visible damage to his bike. I apologized to him and went inside the shop. If he had any damage to repair for his bike, I would have agreed because it was my mistake. I was in the shop for about 15 minutes, when I came back, I saw that the biker has left and new scratches on the left side

Obviously, he wanted to take revenge on me and has made sure that he left scratches on 3 different panels !

[blackfire_9]

Hi all,

I am sorry for the brief halt in the activity I had undertaken for Figo. I just got a little tied up with a few personal things.

However, I did get some PMs from Figo onwers lending me their support & I really thank them all from all my heart.

I had thought of sharing an Excel sheet here on TBhp that could be updated by members here, for themselves or any people that they may know who happen to be Figo owners facing any sort of issues.

So, here is the Excel sheet, & I urge all Figo owners to take a look & update their details. One column in this sheet called "TBhp handle" will be removed from the final version, it is only for us to keep track of each other on Tbhp as well.

Two members, vina & happyroadie did not mention their real names & hence I have updated their handles itself in the column meant for a customer's name, & highlighted those cells "yellow".

MODS, please suggest the right way in case this is not & request you to excuse this time. Also, I hope none of the members would feel offended with me sharing their details here on Tbhp.

Thanks & drive safe.

Ford Figo onwer list_TobeSharedWith_Ruchik_Shah.xlsx

[figo_united]

Originally Posted by Revy

figo united - thanks for the suggestion, I have seen good reviews about Sejal motors on T-BHP. But would they be interested in doing only touch up jobs ? Of course, I have to do it on about 6 places, all accumulated in the 20 months so far.

Dont think they would be able to do touch ups. Its not practical for them to prepare the particular colored paint just for touch ups.
Since the showroom guys will almost always have the paints in stock, its easier to get it done there, more so if its free

But I can check with him if he can touch up your car if some paint is left over after my repainting. Will PM you about it tomorrow.

[greendream]

hello everyone,
i have taken delivery of my figo exi diesel a week back.
till date the meter reading is 147km. realistically i have done only 100km from my end. Today i encountered an unexpected problem. while on the move the gears stopped engaging. i pulled over and upon examination none of the gears were engaging. i called the RSA and the vehicle was towed to the ford service station. It was quite an embarassment.
The service manager said it is a problem with Drive Shaft. There is a play on the Right side which shouldnt be there.They are replacing the part as i am writing this.
I wonder what the PDI team had done. When ever i was driving during the 100km done under me i observed that the gears especially 1st and 2nd were not engaging properly i.e. slipping to an extent.Further there was a rumbling sound from the right front side on slightly bad roads. Finally today on the move with a strange sound i sensed that something was wrong and pulled over.
Well i understand mistakes do happen but then the PDI team would have noticed the problem as i had noticed it especially the car doing only 100 odd km.
My first reaction was to ask for a replacement as i had done only 147km. This i know will not work. Frustration coupled with embarassment tends to such interesting thinking.
I would like to contact ford and give them a piece of my mind. What reaction can i expect apart from a mandatory apology.
Thank you for your replies in advance.

[Skyline GT-R]

Gave the Figo for 20K service at Kairali Ford, Kochi.

SE says 4600/- without balancing/alignment.

Oil change + Oil/AC filter change. Hope the rates are OK. Does air filter change also fall in 20K service?

[anilisanil]

Originally Posted by Skyline GT-R

Gave the Figo for 20K service at Kairali Ford, Kochi.

SE says 4600/- without balancing/alignment.

Oil change + Oil/AC filter change. Hope the rates are OK. Does air filter change also fall in 20K service?

Are they changing the transmission and brake oils? If not, then it is a bit on higher side. What is the break up though?

It should be in the range of 3800-4000.

Edit: Why a/c filter change? It should be air filter, a/c filter does not need replacement at 20K

[Skyline GT-R]

The new SA (apparently from 20K onwards a fresh SA is assigned to each customer) told Oil change, Oil filter change, some gasket change, washer fluid pouch, 2 AC filters? & wheel alignment. Total 4600/-

Transmission oil is lifetime according to my SA. Did not check about brake & PS oil.

The alignment equipment @ Kairali Ford is an ancient "Precision" brand unit. I did not want to pay more & get a bad job done. Therefore planning to get it done @ a 3D equipment tyre shop.

Maybe Mustang can clarify about the jobs to be done at 20K.

[Mustang.101]

Originally Posted by Skyline GT-R

The new SA (apparently from 20K onwards a fresh SA is assigned to each customer) told Oil change, Oil filter change, some gasket change, washer fluid pouch, 2 AC filters? & wheel alignment. Total 4600/-

Transmission oil is lifetime according to my SA. Did not check about brake & PS oil.

The alignment equipment @ Kairali Ford is an ancient "Precision" brand unit. I did not want to pay more & get a bad job done. Therefore planning to get it done @ a 3D equipment tyre shop.

Maybe Mustang can clarify about the jobs to be done at 20K.

There is a chart in your car manual that lists all the jobs which are supposed to be done by the service guy at every service interval. Have a look, its quite easy to read and is very very detailed.

[vishnurp99]

Are break rotors and pads covered by warranty for the Figo?

[figo_united]

Originally Posted by vishnurp99

Are break rotors and pads covered by warranty for the Figo?

not really sure about the rotors, but brake pads are definitely not covered.
I'll be replacing mine during my 30k service soon. Was told they've gone bad during the last inspection.

[anilisanil]

Originally Posted by vishnurp99

Are break rotors and pads covered by warranty for the Figo?

rotors are covered only if you did not change to non-ford alloys. But they have a specific life and are not under extended warranty as per my discussion with SM.

[Skyline GT-R]

Originally Posted by Mustang.101

There is a chart in your car manual that lists all the jobs which are supposed to be done by the service guy at every service interval. Have a look, its quite easy to read and is very very detailed.

The manual is inside the car & car is inside Kairali Ford. Thanks anyway.

Actually some SC's does not do service according to the manual. Some cars got engine oil changed @ 2500 Kms & some did not.

All Figo owners would benefit if it was announced why & how this change has happened in the schedule.

@ greendream, welcome to this wonderful forum.

I honestly don't think any manufacturer will replace the vehicle. Please make sure that you get an FOC bill for your records. Just in case if something connected goes wrong in future.

[RGK]

Had a trip to Tirupathi from chennai yesterday. The roads are badly damaged and is famous of speed breakers. My mind subconsciously started thinking on seeing each one "whether this one will scrap". Eventhough I did not scrap even once this mindset spoiled the trip to an extent.

While returning the AC cooling was not that much good and feel the time has come again to go to the SC .

My friend did his first service at Bhavana Ford, but there was no oil change.

[sary]

Hi Folks,
I am almost closing on Figo Diesel EXI being a 'value for money' proposition.
The story till now:
- Called up all 3 dealers (Metro, Cauvery, Lathangi) in Bangalore on 09-Nov. Metro and Cauvery guys were eager to meet me and also offered a door-step test drive of the vehicle. However, it was completely different experience with Lathangi. I had to personally push for a test drive (at my place) which the lady clearly denied saying 'Its better that you come to our showroom sir'. She also went on explaining me about the pricing, features, availability and so on, however my request was only for a test drive.
- Got a call this morning, and it was Cauvery this time. The guy fixed an appointment at 12:30PM and came with grey Titanium varient. The car felt like a 'Demo' car although it looked like a private car from exterior and no 'Demo' sticker as well.
- Ride was good, drove about 5Kms within Bangalore city.
Few observations:
# Some rattling noise on rough terrains (not sure from where it appeared, sales guy pointed the rear number plate and hopefully it will be fixed by two way tape)
# Adhoc Vibration and noise from engine (I think this comes when the AC belt is in motion and goes off in few seconds)
# Interiors were dull and plastics felt not up to the mark (perhaps its not the case with new vehicle)
# Some other known issues like: no rear power windows, rear window opens only 60%, bonnet opening lever on co-passanger side, no steering mounted audio controls, USB drive in glove box, rear wiper switch which is actually the flash in most of the cars.

-------------------

* Figo owners, please comment on above issues and also on Cavery Ford dealership (buying) experiance.
* Metro and Lathangi, yet to hear from them. Are they better then Cavery (read some horrifying stories)?
* Also would like to know what deals can I expect if I push them a bit (accessories, goodies, etc) considering its a year end.
* What are the prevaling loan rates in the market?
* Which bank offers least/best interest rates?

Thanks in advance for your answers.
Regards, Sary

[Deep Blue]

Originally Posted by Dr.Awesomeness

Hi everyone. I am facing an issue with car from the day one. From about the time i had completed the first service i am hearing a small sound from the driver suspension/steering column area. It is more like a rumbling or it is like something is loose. I gave the car for check ups at kairali ford Cochin and they couldn't find anything wrong with car. As time went by the noise stared increasing and now there's a very distinct sound from the same area when you drive through uneven roads and i tried taking the car to the SC and they still cannot find whats wrong with the car. They tried changing the connecting rods and the usual stuff and still the noise remains. Have anyone else faced this same issue and got it sorted? Please help.

Originally Posted by jayded

Did you get the brake calipers checked. My car used to make a similar sound, something like a rattling metal sound, while going over a rough patch. It was found to be loose brake caliper assembly. It was tightened at the A.S.S. and the sound has reduced considerably.

Originally Posted by Deep Blue

I have this problem for the last one year. Mine is a titanium. First they said it is in the dashboard, then the brake pad. One SA said it is the brake caliper, but the others laughed at that. Finally they said if it persists, suspension has to be opened. I was not too confident to allow this "trial and error" specialists' to experiment on my car.So now I am waiting for 20k service to see what they will come up with next. It is another of Ford Figo's unsolved mysteries!

Originally Posted by scorpio07

I have not had this issue since they replaced the stabiliser bar, it was not the brake caliper pin. For me the noise was more like a moving metal ball within a pipe when it hit the ends. It was like a THUNK sound, it was hard to recreate since it would creep in after 5kms of drive only, so i took the car for a round trip to recreate the sound. Service rep did identify and accepted it was new to them.

Just back from 20000km service. The above sound was the primary problem. The SA did say it must be the stabilizer bar, but later called up saying that was allright and he had to check the shock absorber. He would put my shocks on a demo car to see if the sound reproduced. So the sound was localised to the shocks and was replaced under warranty. On the 60kms drive back from service centre, both on good and bad roads, the sound did not appear at all. Hope it stays that way. I am relieved as this was the only persistent problem in my Figo which they were unable to diagnose in the last two service visits.

Originally Posted by Skyline GT-R

Gave the Figo for 20K service at Kairali Ford, Kochi.

SE says 4600/- without balancing/alignment.

Oil change + Oil/AC filter change. Hope the rates are OK. Does air filter change also fall in 20K service?

Originally Posted by anilisanil

Are they changing the transmission and brake oils? If not, then it is a bit on higher side. What is the break up though?

It should be in the range of 3800-4000.

Edit: Why a/c filter change? It should be air filter, a/c filter does not need replacement at 20K

The service cost was 4140/-. Oil filter and air filter was changed. The manual says replace a/c cowl filter. The SA said it was replaced, but I didnt find it anywhere in the bill, so I doubt it. The manual also says to replace brake and clutch fluid. The SA said they are only topped up if found low, which was not so in my case and hence not done.

I dont know whom to believe, the SA or Manual. In any case, I dont think the service centres religiously follow the manual requirements. In fact, I wonder if they do half of what is given.

Shall post a more detailed report in my ownership thread.