Concorde Experience - man this story is too long and can make a nice movie out of it.
The reason for all these story below is these guys say one and happens something else, they are not committed to the work.
We booked the car on 18th Feb 2010 with an assurance sayin vehicle will be delivered by 12 March 2010.
Please remember this line; the color booked was Satin Gold. The decision was taken against Gowda79 decision of the white.
The vehicle was booked with Concorde Motors Mysore Road, and Sales Manager was Mr. Ravi. So we dint bother to follow up on the same.
On 25th Feb our Sales Guy calls and says our vehicle is dispatched and will be reaching by28th Feb. On 28th we call the Sales Guy and he says vehicle is still in Pune because of lorry strike the vehicle is not dispatched & it will be dispatched in next couple of days and it will reach by 10th Mar.
On 10th March there was an update saying vehicle will be reaching on 12th March instead of 10th. On 12th morning I call the sales guy who in turn appoints his subordinate (a lady) to update the status, the lady says the vehicle has reached Bangalore and will be unloaded today & PDI will be done on 13th, so out of curiosity I asked if I can go their stockyard and see the vehicle. They obliged and told me to go to their yard in Sarjapur road. I left office (ecity) around 4pm and reach the yard around 5pm. I check with the security if any manza has arrived today, for a shock he says today only vista,indica & Punto have come, no signs of manza.
I immediately call the Sales girl in the showroom, one more shock, she says vehicle has arrived Bangalore but not reached but not reached stockyard and will reach on Saturday morning. Now I was suspicious about the delivery on 15th also, we needed the car by 15th cos the next day was festival. On Saturday morning I call the stockyard directly still the vehicle has not arrived, the sales guy updates Monday morning vehicle will reach the yard and the PDI will be done and same day it will be dispatched to showroom for delivery.
So waited for Monday, and called the sales guy, ringing no response, then called the sales girl, then she updates vehicle has conked outside Bangalore so delivery is not possible. So the mood is gone, patience patience and all in control “All is well” “ All is well”. I say atleast on Tuesday the festival day can I get the delivery? Answer is no, because showroom is closed & all will be back to work on Thursday only. Finally lost control and blast the sales girl as the sales guy in not responding on calls. She says what shall I do, I am just updating what the status is.
So the story continues…..
Thursday morning, I get a call from the same sales girl saying vehicle has arrived the stockyard and will be unloaded by 12pm & delivery by evening. I was happy, and started to office. On the way I get a call saying ‘ sir, there are 14 manza’s which has come and landed in yard and your satin gold is also there, but there is one small problem, your vehicle bumper is damaged during the transit’. I told, its fine, you please replace and give delivery by evening. She accepted and disconnected. 2pm I get the call from same lady ‘sir, one more problem, the car under chassis is also damaged, so we need to send the car back, so no delivery today’. I started shouting how come only one car is damaged, and the answer was
“Sir out of 14 Cars, 9 Cars are damaged and the investigation is on”.
Now the matter is damn irritating, I disconnect and call the Sales Manager, he also sings the same song and gets lot of appreciations. I asked how many cars are in good condition & which are not allotted to people. They take 2mins time and check the status of the cars. Sir, only two cars are available one is red & one is dew white. He asked for some more time to confirm on the same. After 15 mins the call comes with confirmation “ Sir, only Dew White available”. I asked for 30mins to decide and call Gowda79 in Singapore. Guess what!!!!!! A huge laugh

from the other side, cos that is what he had told earlier, immediate green signal for delivery.
The same was reciprocated to sales guy and told to deliver it on Friday evening sharp 4pm. “All is well" till now. Friday morning I call the sales girl to confirm on the status, and she say everything in control, 4pm delivery confirmed. In meantime the RTO guys of showroom were in touch checking if I need any particular number. Gowda79 wanted
The King number on
The Prince also which was told will cost
Rs.35,000/- 
and later which was not encouraged.
2pm I call the sales girl Madam any update? The madam say, sir I will call you at 5pm then you leave your house & take the delivery by 6pm.
5pm, no call, 5:15pm – no call , can’t control yaar, called the sales girl…..Madam you dint call. From the other side “Sir give me 2mins I will call”. Everybody in the residence are ready to go to showroom, then the mobile rings.
The voice says, “Sir there is some problem in the brake system, oil leakage & ABS is not working, so no delivery today”. Now All is not Well, I start the blasting to her poor girl what can she do cos she is just telling what the sale manager is saying.
Now the turn is of the sales guy, as usual ringing no response. I call the girl again and ask for the GM number and promptly she gives. I call him, Ringing no response. After 7 calls, he picks up & I give him back royally. He says he will get back in 10mins as he is outside. Now the sales Guys calls for his share and he gets it for 10mins. After that he says he will get it sorted out by evening and calls me.
At 10pm in the night I get call from the PDI guy saying the vehicle is ready (promptly working after getting blasting) - Appreciated this thing
Next day morning, it’s a Saturday, I call the sales guy and say to keep the vehicle ready in showroom by 5pm, and I am coming for delivery. At 5pm I visit the showroom, vehicle still not there and the reason is its coming from the dairy circle branch. 6pm the vehicle comes and goes for washing & polishing. I told them to do a good job and I will take delivery on Sunday. By 8pm the vehicle ready, we made it park inside the showroom and leave for the day. Till we left the sales guy was with us only.