Part II – The story so far The dealership experience
To start with, I was very wary of the sales rep who had sold me the linea at ABS motors, Gurgaon. This was because of the total loss of interest after the vehicle was sold and a stupid delay in registration as the guy misplaced my papers. Thankfully, a different rep named Sandeep was assigned to me this time and boy, did he not disappoint! He was not only knowledgeable about the car but also very unhurried in his approach. My first impression was maybe because he was trying to sell me a Euro III variant so during the entire process, I told him that I wanted to buy a BS IV Sumo Grande and half expected him to start pestering me or lose interest. But this guy patiently talked to us and compared both the cars with advantages and disadvantages of both. Wifey and I were Maha impressed! Also, he took just a Rs. 5000 deposit initially and held the vehicle for us for the first couple of weeks after which we paid a bit more just to keep the showroom manager happy while we were busy arranging the extra down payment. On the date of delivery, I took for him a box of sweets and couldn’t hold my thoughts so asked him as to how he could be so patient? He replied very calmly,’ Sir, ‘itne saal ho gaye gaadi bechte huye, genuine customer to pehchaan hi sakte hain.’ - After so many years in this profession, the least I can do is recognize a genuine customer.
Also, on the date of delivery, I took a leave and went to my bank in Delhi to get the draft and while returning had to stop over at a friend’s place. I called Sandeep up requesting for the entire documentation to be done so as to make sure I spent the minimum time possible in the showroom. All he asked for the same was a scan of the draft and voila, it was done. The PDI was done and delivery taken. The Niggles
So it’s a Tata and obviously ‘everything’ could not have been ok. But after a lot of trouble free mile crunching with our earlier Safari, we knew that there were only niggles and nothing major.
The car was veering left and the front left fog lamp was cracked and ABS motors promised to rectify at my convenience. Also, there was/is a Ting noise from the clutch every time it is pressed but this has been documented and discussed in KaviPrem’s thread on his Safari so wasn’t too concerned.
I took the car to the service centre on the 14th and found that the camber angle was ’out’. I flipped it and demanded to see the famous Mr. Malik, the works manager at ABS motors. I met him, detailed the issues and put in an official complaint against the shoddy PDI, the point being that an issues like camber angles and cracked fog lamps could not be missed during PDIs. All I’ll say for this experience is that the man didn’t disappoint. He didn’t try to shift the blame, accepted responsibility and gave me a solution that was on my mind as well - A complete inspection with the PDI checklist on a date of my choice (In this case, the 18th)and a formal complaint against the PDI done. Further details on the outcome of this later. The Drive so far
It’s a Safari and the drive didn’t disappoint. If anything, it just brought back sweet memories from our earlier 2.2. The sofa on wheels is just that - Comfortable to the point of putting you off to sleep. I will not extol the virtues of the engine as that has been reasonably and fairly documented in various threads. What do deserve mention though are the following features:
New seat covers and fabric inserts in the dual tone upholstery along with the dark grey( almost black) plastics. We absolutely love this. Never before has the safari looked so classy.
ABS – Tested this first during the PDI. We are still yet to fully soak in the fact that we have a safari that does not ‘skid’
The only wait is for the camber angle to get sorted as the handling is suffering quite a bit because of it.
Everybody in the family loves it and me; well I am in love all over again. After market wish list Infiniti Trinity speakers, Blaupunkt 4 channel Amp, HIDs and Sony bluetooth enabled HU(from my old safari) Hood Deflector, Front Nudge Guard and Mini Fridge (No Bull bars) – After scavenging my bank accounts in a month or so. Coming up – Pics of the beast |