APC UPS: Good Service

[bblost]

Disclaimer: I have nothing to do with this company either directly or indirectly. I only use their product.


About a year back, my computer got busted in a lightning surge.
The motherboard, smps, modem and the UPS were busted.

Replaced all the parts and for the UPS, I choose a APC because of its lightning and surge protection.

The UPS cost me more than double what a local UPS would have cost me but I wanted the surge protection.

A week back the UPS conked out.
I called up the toll free number and logged a complaint.
The guy on the phone, asked me to do a series of steps, like hold the reset for 20 secs, the on switch for 20 secs.
This was repeated a couple of times but the UPS was dead.
The guy promised a replacement in 48 hours.
I called them and reminded them on day 3.

Day 5, today morning they replaced the UPS.

I am so pleased with this service, that I wanted to mention it here.

mods: If this does not add any value to team-bhp readers, please delete the thread.

[normally_crazy]

I use APC too for all my office computers. And the service is absolutely fantastic. They replaced 2 busted ones in 2 days flat.

Even when it was time to replace the batteries - it was done in 36 hours.

5/5 from me to APC products and service.

[manaa45]

same here for me , use apc for the computers in our office too. excellent service, very prompt and fast.

i too rate it 5/5

mansi

[HKP]

My APC UPS on\off switch had stopped working. I contacted their customer service through APC website. Since the warranty period is over I was asked to take it to an Authorzed service center in Indiranagar.

Second day, they called me to say that its ready. I went there paid Rs 300 and collected it. Before collecting I tried the switch condition and it looked ok. I reached home and plugged in and tried and found that issue still persists. I called them back and they were off the opinion that I must have used too much force to operate, so it would have broken again!!

I had to talk to their manager to convince that I know how to use this and been using for last two years. But why a newly replaced part is gone again? He told me bring it back and said will get it done correctly.

Next day I got a call to collect it. I met the manager and asked him what exactly is the reason for this? To my shock, he told me that the switich was replaced from another old UPS as APC does not provide this part at all.

I did not talk much after that and took it and came home.

So my experience was not so great with APC.

\\hkp

[bblost]

so maybe my old UPS will be used for parts.
I don't know what else they may do with it.

[HappyWheels]

Originally Posted by HKP

To my shock, he told me that the switich was replaced from another old UPS as APC does not provide this part at all.

talk about recycling, this is the heights!

I have been using APC UPS for last 2 +years - no issue. Just that, of late, the backup is not all that great. It goes down in 8minutes flat, but atleast it gives me enough time to save and power down.

[black12rr]

The build is also solid , thick black platics .Looks like a solid block of concrete . I like it . .

[suren181]

Use APC at Home and at Office. Needed Service assistance just once, for one of them at Office. Same Experience, Straightaway replaced, no questions asked and you bet I am one of their satisfied customers.

[RAC]

My APC UPS stopped working and went on battery mode even though there was electricity. I tired switching off and it didn't work. Unplugged and plugged in again into the mains and it just blew up even with the mains off. I had to pull out the battery wires.

I took it to an Authorzed service center in Jayanagar. A couple of days later, no response. Called and went and there paid Rs 900 for circuit board change.
it worked fine for a couple of weeks and then same problem arose. Luckily it was under the 1 month servide warranty period. Went back and they took it for checks. I got it back after a few days with the comment that there was nothing wrong with it (which means that the customer or I am an idiot and imagined the whole thing)

Anyway it has been working fine after that.

So my experience was not so great with APC. Their spare parts are probably not always the best quality as can be seen from other examples.

[Haque]

Use a APC inverter at home. Found the response time to be a tad slow. Had to replace a new inverter since it was found defective when the service folks came for installing it. A year down the lane, the batteries conked out and were replaced, since they were still under warranty.

If its under warranty, they just replace it, no questions asked. Thats something that I liked about APC.

-Haqe